Douglas Park Glasgow Star Rating
Sales
32 comments from 73 reviews
Service
62 comments from 148 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"The people I deslt with were pleasant, professional and helpful."
Douglas Park Glasgow Dealer Principal response
"Excellent - appreciate your comments - the team at our NEW Aftersales facility at Pinkston Road are working very hard to ensure that the service we offer is 1st class. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"very professional"
Douglas Park Glasgow Dealer Principal response
"Thanks for the great feedback comments. These are very much appreciated by the team. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"The gentleman I was dealing with lied to me and also misadvised me. He did apologise for this. The car was purchased in december with winter tyres, he advised that the summer tyres he had placed on the car had lower tread than the winter tyres.."
"Since it moves to the new location in Pinkston drive, the service quality has dropped. The car body was poorly cleaned and a scratch was found after the service though they insist it is not their fault."
"staff very helpful"
"Was due to collect the car at 11am. When the dealer found a cracked spring they ran me home and got it fixed in 3 hours"
Douglas Park Glasgow Dealer Principal response
"Thanks for your positive comments. Delighted to get your feedback that we went out of our way to resolve your fault quickly and efficiently. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"Very good they do what they say they will do."
Douglas Park Glasgow Dealer Principal response
"Thanks for your positive comments. The team at Douglas PArk work hard to ensure that we deliver a level of service that matches our new facility. Look forward to welcoming you to our NEW sales facility under develeopment at Kyle Street when completed later this summer. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"As soon as I got the car back I have a few lights that has come on, so I have to re-visit again which is a lot of inconvience."
Douglas Park Glasgow Dealer Principal response
"I would like to apologise for any inconvenience caused with you having to revisit. I will ensure that the tesam get to the bottom of your concerns when your car is rebooked. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"very pleasant service shop to use"
Douglas Park Glasgow Dealer Principal response
"We appreciate your positive comments. The feedback about our new aftersales centre has been fanstastic. Look forward to welcoming you back to our new sales facility at Kyle Street when completed early this summer. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"I was having my summer tyres put back on and was delighted with being made to feel welcomed, kept up to date with progress...and having a lovely latte"
Douglas Park Glasgow Dealer Principal response
"Thanks for your positive comments and delighted that you have now bought a new car from us also. Kind Regards Cameron Wade, Dealer Principal, Douglas Park Glasgow BMW"
"I checked my car in and was very impressed with the facilities. I was a little disappointed though that a lift into town wasn't offered."
Douglas Park Glasgow Dealer Principal response
"I am sorry that a lift into town was not made available. We are more than happy to facilitate any local pick up and drop offs when customers are visiting us. I will make sure your comments are acted upon. Thansk for your positive commenst about the facility. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"Douglas Park has always treated me very well when I have been in there showroom or service centres they are polite and professional at all times"
Douglas Park Glasgow Dealer Principal response
"I appreciate you taking the time to give us this positive feedback. Kind Regards Cameron Wade, Dealer Principal, Douglas Park Glasgow BMW"
"All helpful."
"the paperwork was not very helpful it did not give a clear list of work done and repair or other work required."
Douglas Park Glasgow Dealer Principal response
"Thanks for taking the time to give us this feedback. It is an important part of the process that the customer fully understands the work undertaken and the associated costs. We do complete a full vehicle health check on every vehicle to allow any future requirements to be indentified. I will speak to the team ref your comments. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"despite the car having a a knocking noise from the steering column or front suspension on the way in to the dealership and the way they could here the noise"
Douglas Park Glasgow Dealer Principal response
"I have asked the service manager to call you to follow up on your concern. I would like to apologise for the team not being able to diagnose the fault on the day. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"I receive good service when visiting the dealership."
Douglas Park Glasgow Dealer Principal response
"Thanks for the positive comments about the service that we offer. We strive to be the very best and our team here will be delighted to receive your feedback. Kind Regards Cameron Wade, Dealer Principal, Douglas Park Glasgow BMW"
"I had a fault with the warning light on my car and found that this was a known fault in this model from 2004- 2008 figure quoted was £375 but I managed to get it down to £245."
"Car serviced and ready to collect at stated time"
Douglas Park Glasgow Dealer Principal response
"Thanksfor the feedback. Glad you enjoyed the experience of visiting our NEW BMW and Mini Aftersales Facility at Douglas Park BMW Glasgow. Kind Regards Cameron Wade, Dealer Principal, Douglas Park Glasgow BMW"
"The level of support and the availability of the work undertaken was excellant."
Douglas Park Glasgow Dealer Principal response
"Brilliant - thanks for the feedback - great feedback indeed from a long standing customer of the business. Kind Regards Cameron Wade, Dealer Principal, Douglas Park Glasgow BMW"
"They were short of drivers we had to walk in the city."
Douglas Park Glasgow Dealer Principal response
"We appreciate that with moving our service centre from the Kyle Street locaton to Pinkston Road it is slightly further to walk to the city centre. The sales team who are all based at Kyle Street will be more than happy to assist any customers who wish to drop or collect their vehicle at Kyle Street rather than Pinkston Road. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"The only issue was the length of time it took."
Douglas Park Glasgow Dealer Principal response
"We appreciate your positive comments here at Douglas Park Glasgow. I will get one of the Sales team to call you re your enquiry into the 3 Series Touring. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"Car in for mot and that is all that was required good feedback from service reception staff."
Douglas Park Glasgow Dealer Principal response
"Thanks for your kind comments. The team look forward to welcoming you back to Douglas Park Glasgow in the future. Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"The service was very good and Gordon is a pleasure to deal with."
Douglas Park Glasgow Dealer Principal response
"Thanks for your excellent comments. I have passsed on your feedback to Gordon. Look forward to welcoming you to our NEWLY refurbished sales showroom at Kyle Street. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"I think the customer service is very good."
Douglas Park Glasgow Dealer Principal response
"Thanks for your positive comments - the team at Douglas Park BMW Glasgow Aftersales Centre work very hard to ensure our customers leave completely satisfied. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"last visit was for an MOT, that is what I have rated."
Douglas Park Glasgow Dealer Principal response
"Thanks for your comments - whether an MOT or a more extensive repair we are delighted to hear that our customers are happy with the level of service. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"The waiting area at the dealership was lovely and the coffee was excellent."
Douglas Park Glasgow Dealer Principal response
"Exactly how the experience should be. Thanks for the feedback. I look forward to welcoming you to our NEWLY refurbished Dealership Facility now open at Kyle Street. Cameron Wade, Dealer Principal, Douglas Park Glasgow BMW"
"Provided a very helpful pick up and drop off service for the car. Car was not washed or hoovered as they did not have time but was told I could take it in sometime to have this done."
Douglas Park Glasgow Dealer Principal response
"Thanks for your comments. Ref the wash and hoover - where we have awaiting customers who are keen to get away we give them the option. I hope this did not diminish from the service offered. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"The collection and delivery appointment booked by me was not registered at the dealership so, this had to be rearranged."
Douglas Park Glasgow Dealer Principal response
"I would like to apologise for our booking centre not communicatiing the request for a courtesy car. Glad we managed to sort the situation in a sensible fashion when you were on site. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"I found the staff very polite and Natalie was very helpful."
"Very straightforward."
"Thought that they could have operated earlier. The staff are reasonable and are pretty good."
"The service is good."
"I thought the service and staff were excellent."
"Unable to find the fault with the sensor."
Douglas Park Glasgow Dealer Principal response
"I have communicated your comments to our service team who will be calling you to further investigate the problem you are still having witht he sensor further. Thanks Cameron Wade, Dealer Principal, Douglas Park Glasgow BMW"
"Nicola in reception extremly helpful"
"Staff are very professional and courteous, also explain what is involved and contact you before carrying out any repair they have found informing you of cost and possible problems if not fixed."
"I was really happy with everything."
"Was there just to have my winter wheels and tyres changed to my normal weather tyres although judging by recent weather I think I may have been a bit hasty car has handled well even with the bad weather we have experienced"
"Service personnel were very pleasant and fairly helpful, explained bills and issues quite clearly but did not complete work return car on time"
"the staff are very good but the increase in distance to travel to the new site is more difficult than before."
Douglas Park Glasgow Dealer Principal response
"Appreciate you taking the time to give us your feedback. We appreciate that our new facility is slightly further form town but the will be happy to collect you from our sales facility at Kyle Street or drive you into town. We should have made this clearer to you. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"Retrofit of DAB radio dreadful"
"the service was perfect"
Douglas Park Glasgow Dealer Principal response
"Thanks for the postive comments. We appreciate the feedback here at Douglas Park Glasgow. Kind Regards Cameron Wade, Dealer Principal, Douglas Park Glasgow BMW"
"The experience I thought was good even though they didn't repair one of the problems I had which I knew needed sorting."
"My car has been in in twice for a rattle under the car and squeaky brakes, this has not been resolved."
"Its a lot better now easier to get to."
"Then dealer cleared my windscreen washer nozzles when they were not blocked just frozen and they charged £75.00 to the lease company."
"They really got stuck into the problem where as a prievious dealer did not make the same effort."
"They actually excel at everything they do."
"The service is first class"
"i was completely happy with the work"
"My complaint about the tracking alignment not being carried out despite being charged for was met by one phone call and then total silence despite me sending emails and being told I would receive a letter. Real service needs real action."
Douglas Park Glasgow Dealer Principal response
"I will fully investigate this and revert back to you. Kind Regards Cameron Wade, Dealer Principal, Douglas Park Glasgow BMW"
"prompt service, courteous staff and car ready for pick up when they said"
Douglas Park Glasgow Dealer Principal response
"Thanks for the positive feedback - we work very hard to ensure that our NEW Aftersales Centre at Pinkston Road delivers a 1st class service. Look forward to welcoming you back in the future. Kind Regards Cameron Wade, Dealer Principal, Douglas Park Glasgow BMW"
"it was expensive"
Douglas Park Glasgow Dealer Principal response
"We believe that the price that we charged is consistent with the market place and is consistent with the significant investment that we make in both our premises and our people. I look forward to welcoming you back to the site in the near future. Kind Regards Cameron"
"EXCELLENT SERVICE LOVELY HELPFUL PEOPLE FAR BETTER THAN MERCEDES BENZ SALES TEAM ARE ALSO EXCELLENT."
"Overall experience was very good but i was left waiting in the dealership as the vehicle hadn't been washed."
"They are excellent."
Douglas Park Glasgow Dealer Principal response
"Thank you very much for your positive feedback. Since moving to Pinkston Road our custoemrs have been really pleased with the team and the premises. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"staff very friendly and helpfull, very good"
Douglas Park Glasgow Dealer Principal response
"Thanks for the excellent feedback - the team at Douglas Park Glasgow work very hard to ensure that customers are completely satisfied with the level of service offered. Kind Regards Cameron Wade, Dealer Principal, Douglas Park Glasgow BMW"
"It was for an MOT."
Douglas Park Glasgow Dealer Principal response
"Glad you enjoyed the experience - appreciate you tkaing the time to give us your feedback. Look forward to welcoming you back for your next service. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"My vehicle required a tyre replacement under BMW Tyre Insurance. Reception staff were friendly and efficient and the new tyre was fitted quicky car was also washed and the paperwork completed without any hassles. Very impressed"
Douglas Park Glasgow Dealer Principal response
"Thanks for your feedback - we aim to provide as efficient a service as possible to ensure that visiting our Aftersales facility is a pleasure rather than a chore. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"They could do with opening earlier."
Douglas Park Glasgow Dealer Principal response
"I appreciate you taking the time to give us your positive feedback about the team here. I will certainly look into the opening times. We appreciate that being City Centre located many customers are looking to get to work following dropping of their vehicle. Kind Regards Cameron Wade, Dealer Principal, Douglas Park Glasgow BMW"
"Friendly and professional if only all dealers were like this."
Douglas Park Glasgow Dealer Principal response
"Thanks for the fantastic feedback - I really appreciate your comments about the level of service offered. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"It may have been a busy time as the time waiting to be attended to was longer than expected at such a dealership."
Douglas Park Glasgow Dealer Principal response
"I can only apologise that you felt the wait time was longer than expected - we do have obvious peak times which we try to manage to ensure that drop off times are kept to an absolute minimum. I will take up your comments with the team on site. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
1 Series 3-Door (2012)
116d ED 3-door (2012)
1 Series 5-Door
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
1 Series M135i (2012)
3 Series Saloon (2012)
The BMW 320d ED
3 Series Touring (2012)
3 Series Coupé
3 Series Convertible
3 Series Gran Turismo
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4 (2013)
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
M6 Gran Coupé (2013)
X5 M (2012)
X6 M (2012)
M Experience
ActiveHybrid 3
ActiveHybrid 5
ActiveHybrid 7
"they are friendly .a good level of service"
"Staff were excellent friendly and efficient"
" I told salesman what I was looking for he was very helpful I did not feel pressured into buying the car which i was very with"
"Only very slight issue is that when the salesman was off ill there was no follow up from colleagues. I had to phone for an update."
"Graeme Cubson, our salesman, has been fantastic. Arranged several test drives, kept in regular contact. Douglas Park are the most impressive I dealt with. Sales Manager Martin introduced himself and thanked me and bouquet of flowers was lovely."
Douglas Park Glasgow Dealer Principal response
"I appreciate your really positive feedback about Graeme and the sales process. Graeme works very hard to deliver exceptional service to all of his customers. Gald you are enjoying your new car. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"Delivered on time and picked up at my convenience"
Douglas Park Glasgow Dealer Principal response
"Thanks for the really positive comments about the expereince during the purchase and delivery of your new car. I look forward to welcoming you back when our NEW Kyle Street facility is completed next month. Kind Regards Cameron Wade, Dealer Principal, Douglas Park Glasgow BMW"
"Good customer experience. I would recommend"
Douglas Park Glasgow Dealer Principal response
"Thanks for your positive comments. Your feedback on the service we offer at Douglas Park BMW Glasgow is very much appreciated. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"From Start to Finnish FANTASTIC"
Douglas Park Glasgow Dealer Principal response
"Thanks very much for the positive feedback about your experience from Douglas Park BMW - delighted you enjoyed your purchase and delivery experience. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"Information re car was good. Financial advise was very patchy no affordability questions. Not clear how much was going to be paid and assumption made re mileage. Ended up paying considerably more up front than i had budgeted for."
Douglas Park Glasgow Dealer Principal response
"I appreciate that in this current market place affordability is the key driving factor for the purchase of a BMW or MINI product. I am sorry that you felt that the figures were not 100% clear and I will certainly feed this back to the team. I am glad to hear you are enjoying your new car and look forward to welcoming you back to our Pinkston Road Aftersales facility when the service becoems due. Kind Regards Cameron Wade, Dealer Principal, Douglas Park Glasgow BMW"
"Very happy with the dealership and the salesman involved."
Douglas Park Glasgow Dealer Principal response
"Thanks for your positive comments. I appreciate that it has been less than ideal the refrubishment work but the end result will be truly stunning. Look forward to wolecoming you back to the new facility when all the wokr has been completed. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"Neil provided a fabulous customer experience and thanks to Malcolm in finance who was outstanding"
Douglas Park Glasgow Dealer Principal response
"Thanks for the feedback. The team will be delighted to hear your positive comments. Glad you are nejoying the new car. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"Dealer has been great at keeping me informed and were far more interested in my business than both the nearby VW and Mercedes dealerships."
Douglas Park Glasgow Dealer Principal response
"We realise at Douglas Park BMW Glasgow how competitive the local marketplace is. We pride ourselves on the level of service that we offer. Glad you are enjoying your NEW BMW. Kind Regards Cameron Wade, Dealer Principal, Douglas Park Glasgow BMW"
"Staff were friendly, especially on the finance team. Correspondence could have been more prompt and regular regarding delivery of car. In addition, the car was very dirty on collection and had suffered some scratches. These issues were addressed."
Douglas Park Glasgow Dealer Principal response
"I appreciate the time taken to provide us with this feedback. During the on site building works we did experience higher levels of dust and dirt which were unavoidable. I am glad that you are enjoying your new car and all you concerns have now been attneded to. Kind Regards Cameron Wade, Dealer Principal, Douglas Park Glasgow BMW"
"Bearing in mind that the dealership is currently being renovated the service from the initial phone call from Scott Mather was excellent and cannot be faulted in any way"
Douglas Park Glasgow Dealer Principal response
"Thanks for your fantastic feedback - I will passs on your comments to Scott. Look forward to welcoming you back to the site when the work is all completed. Kind Regards Cameron Wade, Dealer Principal, Douglas Park Glasgow BMW"
"The option for xenon headlights wasn't available on my car which I was a bit dissapointed with but the experience was good."
"they are very efficient."
"thr dealership is going through a refurbishment."
"The salesman kept me informed."
"Car sitting in car park for delivery ,building contractors working in adjacent showroom making a lot of mess,car was covered in dust when collected,salesman very apologetic and did offer a valet to rectify,no damage done though"
"All the staff were extremely friendly and helpful, we were also offered refreshments.m"
"Graham Gibson was a first class sales executive who dealt with our purchase smoothly and efficiently"
"Expertly done and trouble free, all praise"
"Sales person was really nice."
"The dealer was very professional in all aspect of my dealing with them."
"I dealt with three people at the dealership, the salesperson, the finance person and surprisingly the sales manager. All three seemed more interested in meeting my needs rather than the sale which was...refreshing."
"they were really good from start to finish"
"Really good experience, Eric Anderson gave excellent customer service and had really good product knowledge."
"Everything went smoothly."
Douglas Park Glasgow Dealer Principal response
"Brilliant - thanks for your feedback - enjoy your NEW car. I hope you thoroughly enjoy it. Kind Regards Cameron Wade, Dealer Principal, Douglas Park Glasgow BMW"
"First Class Salesman"
Douglas Park Glasgow Dealer Principal response
"Thanks for the repeat business. We pride ourselves on the service we deliver to our customers. I appreciate your comments. Look forward to welcoming you back to our newly refurbished showroom at Kyle Street. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"In a perfect world, the branch would be of smarter appearance with more models on show but it is undergoing refurbishment to something which was promised would be more pleasant."
Douglas Park Glasgow Dealer Principal response
"We are working hard at the moment to ensure that the retail experience is significantly enhanced with the redevelopment of our entire Kyle Street site. I appreciate there has been some disruption for our customers but we hope that the service offered by the team and the fantastic facility under construction will make it all worth while. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"We only returned to BMW due to salesperson Peter Coyle"
Douglas Park Glasgow Dealer Principal response
"Thanks for the fantastic feedback. Peter will be delighted with your comments. Delighted you were so please with your new car. Kind Regards Cameron Wade, Dealer Principal, Douglas Park Glasgow BMW"
"they were absolutely fine"
Douglas Park Glasgow Dealer Principal response
"Thanks for taking the time to give us this feedback. We work very ahrd to ensure that all our customers leave completely satisfied with the experience at Douglas Park. Enjoy your NEW BMW! Look forward to welcoming you back to the showroom when the refurbishment is completed this summer. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"