Douglas Park Glasgow Star Rating
Sales
25 comments from 65 reviews
Service
53 comments from 144 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Overall service was excellent but it was a very difficult to get through to book the car in"
"Margaret Duncanson was particularly helpful and is a big asset to the dealership"
"No comments made."
"The service reception actually listened to what I was saying and recorded it accurately on the job sheet. Quite a contrast with the Hamilton Branch. Also gave me a lift in to work which was a great help."
"I have found the garage to be completely unhelpful. With the exception possibly of one person. From sales, after sales and service."
"Had Summer tyres switched back but found damage to 2 wheels. Cannot fault the service staff as they arranged for my wheels to be refurbished. But had to return to again when my tyre pressure warning light came and found a simply sensor was not done."
"i was waiting a long time"
"The staffb werehelpful andkept me informed with updates on my BMW."
"Part not in stock, had to return to dealer"
"Took the car in for some minor warranty work, had to keep the car overnight because they didn't check what oil the car needed"
"Forgot to valet the car"
"The only negative comment to my visit to this dealer was that my vehicle was not washed or valeted on its return in which i thought this should have been carried out."
"The alloy wheels had to redone twice as the new ones were scraped and they had to repair my wheel as they damaged it."
"When i tried booking my service it kept ringing out putting me through to Hillington, when someone answered you would assume it was then to the branch in Glasgow that you had asked for but the call had rang out again went back to cont...."
"See my early comments why was the car returned to me with a faulty unit. However I cannot complain at the courteous and helpful manner in which the dealership staffdealt with me."
"I find the service departments customer service getting worse."
Douglas Park Glasgow Dealer Principal response
"I will certainly take your comments on board. With the development of a NEW aftersales centre which opens this summer we will ensure a much higher standard of overall service. We are fully aware of the issues experienced with parking. Cameron Wade"
"The dealership could have given a better explaination of what had gone wrong with the vehicle and more details of the repair."
Douglas Park Glasgow Dealer Principal response
"I take on board your comments - I am in full agreement with what you are saying. We have a new aftersales centre under construction a short distance from the Kyle Street dealership which should help alleviate many of the problems identified."
"It continually needs somthing doing to it."
Douglas Park Glasgow Dealer Principal response
"I can only apologise that you have not been completely satified with your 3 series. We aim to provide the highest levels of service and I will review your comments with the team here. Kind Regards Cameron Wade, Douglas Park BMW Glasgow"
"It took the dealership nearly a week to do the job."
"Poor quality of service overall. Not enough space in 250 characters to explain. Some matters still unresolved."
Douglas Park Glasgow Dealer Principal response
"I will review your comments with my aftersales team. This is certainly not the level of service we aim to deliver - I can only apologise that your experience has been below par. Kind Regards Cameron Wade"
"The parking is abit limited."
Douglas Park Glasgow Dealer Principal response
"With the development of a NEW state of the art drive thru facility at Pinkston Road just a short distance form Kyle Street we will ensure your parking concerns are alleviated. Thanks Cameron Wade, Dealer Principal"
"Was told car was ready for collection but had to wait 20 mins."
Douglas Park Glasgow Dealer Principal response
"I take on board your comments. With the recruitment of an additional service advisor we will ensure that the service that we offer is more punctual. Kind Regards Cameron Wade, Dealer Principal"
"It was very good."
Douglas Park Glasgow Dealer Principal response
"Thanks for the positive feedback. Hopefully we will further enhance your experience when you visit our NEW state of the art drive thru service facility which is openeing later on this year at Pinkston Road - just a short distance from Kyle Street."
"Staff friendly very helpful accommodating."
Douglas Park Glasgow Dealer Principal response
"Thanks for the positive comments. We hope to further enhance your experience with the development of a NEW state of the art drive thru service facility at Pinkston Road just a short distance from our current site at Kyle Street. Opening summer 2012."
"Good service but very expensive, almost £600 for a battery"
Douglas Park Glasgow Dealer Principal response
"Thanks for your comments. As a franchised dealer we supply only OEM parts. We believe these are of a superior quality to anything else in the market place to ensure that your vehcile works to its optimum capacity. Kind Regards Cameron Wade"
"Car was in for MOT and Parking sensor fault, got the MOT and I've still got the Parking sensor fault and came away with a blown turbo unit"
"Very friendly and informative staff, parking is at a premium when busy"
"Would have preferred both serviced to have been carried out at the same time"
"Car was with BMW for 3 days Friday Monday inc. . Conflicting messages given re diagnosis time required for one fault. Experience suffered from change in personnel dealing with car. Informed brake discs needed when only pads required."
"No comment."
"Always receive an outstanding level of service"
"Efficient, courteous and helpful. I have called a couple of times without an appointment and they have fixed the problem while I was there"
"Very attentive staff and nothing is too much trouble."
"Excellent service and communication, fixed problem first time and returned clean and valeted"
"They keep you well informed."
"Poor reception staff on the body shop left a message but no one calls me back."
Douglas Park Glasgow Dealer Principal response
"I will look into your concerns and get someone to call you back at the start of the week. I can only apologise that this has not happend to date. Kind Regards Cameron Wade, Dealer Prinicpal"
"The service level is excellent."
Douglas Park Glasgow Dealer Principal response
"Thanks for taking the time to give this positive feedback. I look forward to welcoming you back to our NEW Aftersales Centre at Pinkston Road when it opens later in the year. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"Everyone was friendly and they did the job on time."
Douglas Park Glasgow Dealer Principal response
"Thanks for your postive comments - the tam here at Douglas Park Glasgow work very hard to ensure that all our customers are completely satisfied. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW and Mini Glasgow"
"I had to wait at the end. The dealership was busy."
Douglas Park Glasgow Dealer Principal response
"We are very busy but this should not impact on the level of service that we offer. Hopefully you will enjoy the environment better when we open our NEW purpose built aftersales facility later in the year. Kind Regards Cameron Wade, Dealer Principal"
"Theres always room for improvement ."
Douglas Park Glasgow Dealer Principal response
"Thanks for taking the time to give this feedback re improvement. I look forward to welcoming you back to our NEW Aftersales Centre at Pinkston Road when it opens later in the year. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"Service was completed quickly and we had our car back before lunchtime."
Douglas Park Glasgow Dealer Principal response
"Thanks for taking the time to give this positive feedback. I look forward to welcoming you back to our NEW Aftersales Centre at Pinkston Road when it opens later in the year. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"Staff are truly customer focused."
Douglas Park Glasgow Dealer Principal response
"Thanks for the fantastic feedback. I look forward to welcoming you back to our NEW Aftersales Centre at Pinkston Road when it opens later in the year. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"i think they were excellent"
Douglas Park Glasgow Dealer Principal response
"Thanks for taking the time to give this positive feedback. I look forward to welcoming you back to our NEW Aftersales Centre at Pinkston Road when it opens later in the year. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"Everything you hope for"
Douglas Park Glasgow Dealer Principal response
"Thanks for taking the time to give this positive feedback. I look forward to welcoming you back to our NEW Aftersales Centre at Pinkston Road when it opens later in the year. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"Nice dealership and staff. However, I think more clarity about pick up drop off taxi services is required. These were always offered to me in Mercedes dealerships when my SLKs were serviced."
Douglas Park Glasgow Dealer Principal response
"I will take these comments on board with the team. I use this feedback as a method to continually improve the business that we have for the better of our customers. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"excellent attention at dealership."
Douglas Park Glasgow Dealer Principal response
"Thanks for taking the time to give this positive feedback. I look forward to welcoming you back to our NEW Aftersales Centre at Pinkston Road when it opens later in the year. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"The car had a service and in another three thousand miles it needs a slightly different service. I find this inconvenient."
Douglas Park Glasgow Dealer Principal response
"Apologies that you are finding condition based servicing inconvenient. As technology has developed the car dictates the schedule based on driving style. We should have made this clearer to you. Kind Regards Cameron Wade, Dealer Principal"
"They were very accomodating."
Douglas Park Glasgow Dealer Principal response
"Thanks for the feedback !"
"The staff are very friendly and helpful."
Douglas Park Glasgow Dealer Principal response
"Fantastic - thanks for taking the time to give us this feedback. We can't wait to improve our aftersales service at our new dedicated site at Pinkston Road which will be opening later in 2012. Kind Regards Cameron Wade"
"I have used Douglas Park, Glasgow twice since purchasing the car. On both occasions experience has been excellent. Gavin from the service department is an exemplar for providing excellent service to customers."
Douglas Park Glasgow Dealer Principal response
"Delighted to hear it. We hope our standards will improve even further when we move to our new site at Pinkston Road. I will pass on your comments to Gavin. Kind Regards Cameron Wade, Dealer Principal"
"The car was taken in for repair because there was condensation in the passenger headlamp. The car was returned the same day with no explanation about what was done, still condensation in passenger headlamp.I am waiting for customer services to call m"
Douglas Park Glasgow Dealer Principal response
"I have raised your concerns with BMW - we ensure that we get to the bottom of this fault when your car is booked back in. Kind Regards Cameron Wade, Dealer Principal"
"I have visited the dealership on several occasions and have been made to feel special each time."
Douglas Park Glasgow Dealer Principal response
"Thanks for the great feedback - hopefully you will enjoy our new aftersales site at Pinkston Road even more when it opens later in the year. Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
"good service, kept informed and car was ready same day."
Douglas Park Glasgow Dealer Principal response
"Thanks for taking the time to give us this feedback - it is important that the team get the feedback that they deserve. Kind Regards Cameron Wade, Dealer Principal, Douglas Park BMW Glasgow"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Very satisfied, David Hamilton was very professional made us the offer of a deal we could not turn down right at the start, no messing about which is exactly the way I like to do business"
"Craig dickman was very professional and helpful throughout the whole process."
"No x3 available to testdrive not dealers fault but not good for customer Visitor parking is poor."
"they were fantastic. they were very friendly and helpfull.."
"I found Douglas Park a sheer pleasure to deal with, they made my wife and me feel very special.The experience was stress free."
"so satisfied i have passed my daughter on to salesman to change to a bmw"
Douglas Park Glasgow Dealer Principal response
"Great to hear you were so happy with the experience. Kind Regards Cameron Wade"
"This is where it falls down i am afraid. having previously dealt with Douglas Park the expereience was excellent. However this time i was extremely dissatisfied with the sales performance, what should have been an exciting day turned sour."
"They were excellent."
Douglas Park Glasgow Dealer Principal response
"Delighted to hear you enjoyed your experience of purchasing your NEW 1 Series Coupe from Douglas Park BMW Glasgow. Look forward to welcoming you back to our NEW aftersales centre at Pinkston Road when it opens this summer. Cameron Wade"
"Completely happy with all the staff before, during and after I bought the car"
Douglas Park Glasgow Dealer Principal response
"Thanks for your positive comments. The team here at Douglas Park work very hard to ensure that we provide the very best experience to all of our customers. Kind Regards Cameron Wade, Dealer Principal"
"The dealership is first class. It's unfortunate that the carpark couldn't be bigger."
Douglas Park Glasgow Dealer Principal response
"Thansk for your positive comments. We are aware of the limitations of our car parking. We are opening a NEW Aftersales Facility at Pinkston Raod just a short distance from Kyle Street this SUMMER. This will alleviate any parking concerns."
"Car was suppposed to be supplied a week earlier than promised."
Douglas Park Glasgow Dealer Principal response
"I will review your comments with the team here. Unfortunately due to unforseen transport delays we have not been able to offer the timely service that I would expect. I trust you are enjoying your NEW 3 Series Coupe. Kind Regards Cameron Wade"
"FIRST CLASS SERVICE."
Douglas Park Glasgow Dealer Principal response
"Thanks for the positive comments. The team here at Douglas Park work very hard to ensure that all our customers are COMPLETELY SATISFIED. Kind Regards Cameron Wade, Dealer Principal"
"Promises were kept or exceeded. Very easy to deal with."
Douglas Park Glasgow Dealer Principal response
"Thanks for your comments - my team work very hard to ensure that your are completely satisfied with the experience of purchasing your new car from Douglas Park Glasgow. NEW Drive Thru service centre opening for BMW and Mini - SUMMER 2012."
"Very pleased overall"
Douglas Park Glasgow Dealer Principal response
"Thanks for the excellent feedback. Delighted you were completely satisfied with the purchase of your new car from Douglas Park BMW Glasgow. Kind Regards Cameron Wade, Dealer Principal"
"I had believed that Douglas Park would be the best place to purchase a new BMW, unfortunately this transpired not to be the case. I was extremely disappointed. However, the intervention of the Sales Manager which I sought myself , ultimately helped"
Douglas Park Glasgow Dealer Principal response
"Having now spoken to you on the telephone I can understand your frustrations with the delays in your vehicle delivery. Going forward as a business we need to be clearer when quoting delivery times to customers. Kind Regards Cameron Wade"
"Dealt with Peter Coyle at Douglas Park Glasgow who couldn't have been more helpful."
"Great garage, effortless to buy compared to others. Scott Sheddon was great to deal with"
"The standard of service received at dealership was excellent."
"Excellent service from the sales team"
"This is the third new BMW I have bough from this dealership and the experience just gets better and better."
"everyone that we dealt with during our purchase were very knowledgable and always very willing to explain everything in detail to make sure that was right."
"David Ferguson was outstanding, this was the best service I have ever received from any dealership"
"still awaiting a cheque for the car itraded in 1 week ago. Should have arrived well before now"
"The whole end to end process was first class."
"Getting the documents for finance approval became a bit time consuming"