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ABOUT Douglas Park Glasgow

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff are approachable and friendly.

Service

Good experience

Service

Problem fixed

Service

Staff very good and video feature excellent.

Service

Unable to get date I wanted (slots booked up for more than 2 weeks ahead). Tried to book earlier but unable to make an appointment because nobody was available to take my booking. Receptionist promised that someone would call me back but nobody did.

Service

car was collected at agreed time and brought back same day with job sheet listing work done

Service

Service Advisor keeps you informed with the progress of the service and repairs etc

Service

All requests were attended to

Service

Good communication and service

Service

No issues booking the car in and getting a loan car

Service

picking up car at 16.30 wasn’t a great experience. I was standing waiting for 15 minutes before service person told me “ you’ll need to sit down - we’re very busy and there are lots of people before you. He was a bit rude. I felt ridiculed

Service

Fast repair and very good customer service

Service

Staff friendly efficient car presented back to me cleaned and ready to go

Service

only thing wrong was poor courtesy lift to city centre...long wait

Service

Great interaction from start to finish.

Service

Always good service with friendly and knowledgable staff.

Service

Helpful staffProactive customer service (eg pre-warranty expiry check)Efficient problem resolution

Service

Service and MOT process was fine but there was some confusion later in the day about the availability of a replacement rear wiper blade which I had reported when booking in. The outcome was that I had to return the next day for this trivial matter.

Service

once again, received professional service. Helpful and friendly service advisor

Service

Friendly, professional, accommodating and efficient

Service

Had to phone a number of times on my booking, on occasion leaving my number and not getting a call back.

Service

Very helpful staff who went the extra mile

Service

Always prompt, polite and efficient

Service

Seamless experience from start to finish.

Service

Service centre staff on the ball, car returned clean and tidy

Service

Completely satisfied so far. Queries were answered. The lift to central station was a great help, thanks to the driver. Car was well cleaned and presented on return.

Service

Car is running very well but we have now found that the air con is not working and have been informed tha this may not be covered under warranty

Service

Service and mot was completed. Too a high standard and in good time

Service

First experience.

Service

Always helpful and very customer focused

Service

Impressed with the way the problem I had was treated as a warranty - didn't expect that.

Service

Everything was completed on time except for a minor thing - I asked if the windows inside the car could be cleaned as I have trouble reaching them and the windscreen was wiped but the rest of the windows were left dirty.

Service

Very efficient

Service

Because of reasons given above and waiting area is pleasant.

Service

I had absolutely no complaint.

Service

There was no reason not to be completely satisfied.

Service

Car was dirty on the outside

Service

My whole experience was good

Service

Terrible service can someone call me to discuss I previously replied to this message

Service

I was told on arrival what I would be paying when I picked my car up so there were no shocks

Service

SERVICE STAFF ARE VERY PROFESSIONAL AND COURTEOUS, QUALITIES WHICH KARLY McCOMBE BASED IN PINKSTON RD, GLASGOW EXEMPLIFIES AND WHO IS A CREDIT TO BMW.

Service

Did every thing they could so l had no hassle to myself

Service

MY VEHICLE WAS BOOKED IN TO CHECK AIR CONDITIONING SYSTEM. THIS COINCIDED WITH THE FIRST SERVICE FOR VEHICLE WHICH DOUGLAS PARK AGREED TO UNDERTAKE ON SAME DAY WITHOUT ANY FUSS OR PROBLEM.

Service

As above. All aspects of from booking appointment to collecting car is second to none

Service

Had to return following day due to message appearing on car

Service

Great service, wheels switched over as promised, additional valet provided free of charge, and cost very reasonable for changing wheels and storage.

Service

five star treatment from start to finish

Service

No problems

Service

I believe that Douglas Park displays a friendly, helpful approach when dealing with their customers.

Service

The process from the start from choosing my car to the financial aspect and the day of delivery was straight forward

Sales

Service was friendly and efficient

Sales

Attentive staff always trying to get deal suitable to you

Sales

Very well looked after

Sales

Really nice salesman who was clearly more interested in what I was looking for than just making a sale. Kept in touch when a good deal came up. Smart premises and nice experience. Free coffee too!

Sales

There was never a problem everything was done very professional.

Sales

The handover went smoothly and the product geniuses are a great idea

Sales

Great service

Sales

Kept up to date and was informed of delivery and it came sooner