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ABOUT Douglas Park Glasgow

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Jordan,the sales executive, has always been very helpful and the reason I decided to go ahead and purchase an X5.

Service

everything went smoothly there were no issues, car was ready when they said it would be.

Service

sorted problem and gave car full check and great valet

Service

Took too long and lack of information on timings

Service

good service

Service

Unacceptable waiting time to collect car post service, after being told the car was ready

Service

All of the components of the service, down to the labour time, were explained. I was given sound advice on the condition of the brakes on my BMW 320D X Drive and not put under any sales pressure.

Service

Always helpful Fair good value professional service

Service

Nothing really goes smoothly with them

Service

Please refer to email dated 21/03/19 addressed to Mark Crook, Craig Little and Gordon Hutchieson in addition to my email sent to Graeme Grieve of BMW UK.

Service

I had asked for my car to be ready for 10 am and Brian in service phoned me exactly at 10 am to say the MOT had been Carried out

Service

Previously I had been able to get someone to come and pick up / deliver back my car which makes it easier for me to sort timing for service etc. This is important for me as I travel a lot and it's difficult for me to take the car to the service site

Service

I specifically asked for new wiper blades at the time of booking. They were not fitted because they did not have stock.

Service

For many years I have had the pleasure of the facilities BMW and they have never failed

Service

Good experience on this particular visit

Service

Very quickly booked in, staff were helpful

Service

This is the second car I have had that they can't fix. First one broke down five time (Once on a day I had just picked it up).The car I have now with a drive issue. Bought last year, picked up with scratches and a rattle. Now the drive issue.

Service

Car wasn't clean on the inside when picked up. Greasy marks from fitters shoes on carpet and mats also remains off cable ties in the boot. Not what u expect after spending £500

Service

I was treated in a friendly and business-like manner.

Service

See answer to 1. Staff were friendly and apologetic, but a catalogue of incompetence.

Service

Staff were very accommodating and included a couple of other items above and beyond the MOT and service ie winter tyre change and pre end of warranty inspection. This meant everything was done in one visit

Service

Cant fault Douglas Park Glasgow. Very professional and helpful.

Service

Just utter money stealing rubbish. Tried to charge me 120 quid for a test they didn't even tell me about.

Service

I was advised I needed one new tyre. As they were four new tyres I wanted a matching one which Parks did not have. I took the car/tyre to my supplier and there was nothing wrong with the tyre which I was advised needed replaced. Still in use.

Service

Superb. Car had developed a fault prior to a lengthy trip. Adviser Brian at Douglas Park managed to have a technician check it at a day's notice even though they had more than 90 vehicles booked in. Couldn't ask for more.

Service

Felt the job could have been done a bit quicker

Service

all issues resolved with great communication

Service

Answered all my questions

Service

Service offered was 3 weeks in advance, no offer of a courtesy car and on mentioning this, I was then given a date circa 8 weeks hence again. Please also refer back to my previous remark regarding the manner in which the conversation was conducted.

Service

Excellent customer service and the fact that the car could be collected - free of charge - was an added bonus.

Service

Has I have said no problems

Service

Smooth process from start to finish.

Service

As above, quality treatment from start to finish

Service

very straight forward to book with. On the day its a simple process to book in and they are pretty quick and efficient.

Service

Ever since I bought my car from Douglas park I have constantly been let down by the after sales department. Ongoing issues not resolved and inaccurate information on tyre tread depths when performing service mot and vehicle health check.

Service

Cost of service was an issue but that's BMW standard costs and parts.....

Service

I booked my service and courtesy car on 25/1/19 over the phone. It was a month in advance due to the lack of availability of courtesy car. When I arrived I was told my car was booked in for a service a month later and no courtesy car was available.

Service

I had a brake fluid replacement done while I waited. It was a pleasure to sit and know the process would be smooth and efficient.

Service

Paid to get an issue fixed, took hours longer than they told me it would, then I had to go back as the issue reappeared two weeks later

Service

Car was ready when promised and work was carried out to the usual high standard. Had to wait slightly longer than normal when picking the car up.

Service

Completely satisfied

Service

Provision of a replacement vehicle was not confirmed after several attempts to have this confirmed I was on the verge of returning vehicle.

Service

Great service

Service

Excellent customer service

Service

Was left standing for the drop off in town even though I was first waiting for 25 minutes. Driver just shrugged his shoulders and drove off with other customers. Very poor customer service.

Service

I was really early for my appointment but they took me anyway didn't have to wait

Service

Easy to arrange a suitable appointment and access to the very modern service centre. Staff were excellent and the whole experience was good.

Service

Fast, efficient and courteous service.

Service

Friendly staff

Service

All costs discussed upfront with a written estimate and no hidden charges. Video of car being serviced was very helpful

Service

Back brakes replaced and car returned in showroom condition

Service

Only problem I had is with aftersales

Service

Car booked in, assistance into town offered, car returned in good time.

Service

I had agreed to wait whilst work was being carried out. As it was taking longer than anticipated i was offered a courtesy car so i could get about my business and returned later to collect vehicle when job was completed -great service

Service

if you go into buy a bottle of windscreen wash and they do so quickly and without hassle that is all I require

Service

My car was recovered for a puncture and I was allowed to leave without the puncture repaired. The business was in breach of GDPR and is currently being investigated for this. I have sent 6 letters of complaint and yet to receive a single response.

Service

I found the support services provided by Douglas Park to be really good:they keep you informed of what is going; give you prices before you commit to extra work and are very accommodating (I had messed up my service time - they sorted me out.

Service

Everything was fine

Service

Most paintwork damage repaired, but very slight paintwork damage still remains

Service

I was a little disappoint that I was advised on the phone that my rear tyres were below 2mm and the recommendation was to replace them. When I viewed the video later it was clear that the average was over 3mm and were probably good for a while.

Service

I like my BMW and take it to BMW for all repairs and services but the service department took a couple of hours longer this time than expected and meant I was late for an appointment.

Service

The car service was very good and found the service video informative. The staff at the front desk were helpful but I felt some to be unprofessional. Not being the first time, I feel disappointed considering that BMW is a highly reputable company.

Service

Team very helpful but would not look at a repair done by them at last service due to car out of warranty

Service

Communication and overall treatment

Service

Waited over 5 weeks for service appointment. Car was not clean on delivery back to me.

Service

Excellent service from start to finish, advisor kept me well informed throughout the day, also car got a wash and hoover. Couldn't fault Douglas Park Glasgow in anyway at all, will definitely be back and would recommend to any BMW/MINI owner

Service

Overall customer service was good - waiting time was excessive

Service

No real problem with the workmanship, apart from previously mentioned and staff are very nice.

Service

Very thorough and methodical

Service

Douglasd Park Pinkston Road Glasgow were extremely courteous and helpful

Service

Somewhat dissatisfied as this was the 3rd time the same brake fault was reported. The fix could and should have been achieved 1st time around had more attention been paid to identifying the problem. One week after repairs the fault has returned.

Service

Poor customer service, unsatisfactory resolution was achieved as bmw Glasgow's response was to offer a free MOT.

Service

Staff are very efficient in dealing with your vehicle issues.

Service

Aside the initial phone, my experience at Douglas Park on the day was fantasic.

Service

Very poor service, problems on my vehicle not resolved. I Phoned BMW Hillington and was spoken to in rude and unprofessional tone. Not the service I expect from BMW!!

Service

Great service

Service

No problem arranging the service to suit me

Service

No problems and timely

Service

I refer to the first of my two recent visits. As a long term customer I would have expected friendly courtesy from the service advisor!

Service

From arrangement through treatment on arrival to customer service and quality of work done everything was of the highest standard 5-star from start to finish

Service

I was sold a car that was going to need a £500+ service within 1 year of buying it. Had I known this, I'd had negotiated a better deal.

Service

Good quality service.

Service

Knowing your quality car is in safe hands

Service

I bought my car SG65 CKX new from Douglas Park Hamilton but would prefer to deal with Douglas Park Glasgow.When my handbrake would not work Parks Hamilton could not look at the car for 10 days so I was supposed to drive around without a handbrake

Service

Great service

Service

the lady who attended to me was very pleasant and helpful. The whole experience was very efficient.

Service

I was given regular updates on the status of my car by the service advisor, and was treated in a very considerate, professional manner.

Service

The inspection video and courtesy transfer to the office all add value to the experience

Service

Not enough fuel in car on collection - just one quarter tank of diesel for a £54,000 car! This leaves a very negative impression I am afraid. Douglas Park Glasgow really needs a dedicated handover bay. Name wrong in V5 and Finance documents.

Sales

The quality of all of the people I dealt with

Sales

Great services

Sales

Amazing

Sales

Nice surroundings, attentive staff and professional approach

Sales

Love my new car all went very smoothly

Sales

The sales exec, Jordan was very professional and thorough. He got me the car I wanted. Suggested some extras I hadn't thought of and everything was done quickly. He was a pleasure to deal with.

Sales

The problem with the front doors is now in its third week and no nearer to being resolved taking away some of the enjoyment of what is a very good car.

Sales

Everything went to plan

Sales

No hassle and very polite

Sales

Car is brilliant and very happy with the staff

Sales

Friendly atmosphere .knowledgable sales personnel . Lovely showroom with vast amount of beautiful luxury vehicles

Sales

Received regular updates prior to delivery and talk through if features on delivery

Sales

Had to wait on Finance set up. Have an extremely sore back and therefore not ideal having to wait about especially when knew I was coming in.

Sales

pleasant, friendly staff

Sales

Staff were really nice and friendly

Sales

We found all the staff we dealt with at Douglas Parks to be friendly and helpful.

Sales

Car was beautifully presented & pleasant showroom

Sales

Good service and support

Sales

Good communication, helpful staff, my salesman in particular was knowledgeable, down to earth and professional.

Sales

Salesman was vert attentitive and happy to try and get me best deal.

Sales

Again so easy and relaxed it was a joy, beautiful showroom and layout , no pressure.

Sales

I was very satisfied the way that I was treated no hard sales and everything was dun at ease

Sales

Chris lort knew exactly what I was looking for and had excellent service

Sales

Efficiency and knowledge of staff.

Sales

All staff were very friendly from the sales to the technical staff when we got our car.

Sales

The experience during purchase was great but delivery of new car was disappointing as at collection time there was a problem with the car with a BMW recall. The car was delayed for two weeks before handover.

Sales

Love the car and realise it was a great price

Sales

First class service and we were will looked after.

Sales

Was given an informative guide to the car

Sales

2 month delay on the original delivery date.

Sales

I am extremely pleased overall. The car has a small chip but this is being sorted by the dealer.

Sales

Everything went to plan and the service of the team was excellent