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I had a warranty repair and asked about what had gone wrong with the item that had to be replaced. The service adviser said he knew nothing about it and just wanted to get on with the paperwork. No offer of finding someone who did know about it.
Professional staff not over priced
All ran as expected, getting to and from the location is an issue. At other service centres the car gets a good clean and feels like its been valeted - that would be a nice touch.
All work carried out as agreed. Kept in touch throughout, including a video explanation of work required.
Efficient, well organised, courteous and helpful. From memory, I have been looked after by Douglas Park for something like ten or eleven years and have no complaint throughout that time!
Currently waiting on dealer to call me back now sitting at 3 days!
As I don't understand why I need to pay for a courtesy car when other car dealers offer you one when your can is being serviced by them.
Everything that was required was completed within the given time frame,and I was notified that the car was ready for collection.
Professional and efficient service
Same reason as before
Door to door delivery. No hassles
The professionalism and care taken when dealing with any requests are top class.
Again staff were nice and kept me up to date with progress of the car.
On the day, the service was very good with helpful reception staff and efficient repair and return of the car however despite contacting the dealership ten days before bringing the car in (for a warranty repair) I was told there were no courtesy cars
Service completed in timely manner
Fast. Efficient and considerate
Customer service representative was brilliant and help me with all questions
I was very happy
Job done quickly and efficiently
Friendly helpful staff
Good service and plenty of parking at garage.
Very good service experience and excellent sales experience
Did what they said.
Very prompt response and fault with the car was fully rectified causing no inconvenience.
I was kept informed by David Wright in service with regardsto the progress of my vehicle. He was friendly and approachable and had a great knowledge of any technical issues he was asked about.
You were competent efficient and attentive.
have you met Karly at Douglas Park Pinkston Road. Utterly brilliant. What a star in customer relations.
Despite being advised that a courtesy car would be available on dropping my car at the service centre i was informed to contact BMW as there was nothing organised despite this being arranged by telephone on the previous evening
Did what was needed very effectively and efficiently
Fast professional service, flexible with booking times and always able to provide me me with a loan car which is critical
The mechanical part was fine but the answer to 1 above soured things
Great service and the issue was resolved quickly.
Staff able to deal with the problem professionally and able to get appointment that suited me without any problem.
There was no root causation explained for the fault with the rep saying it can happen to a two week old car,,,, nice advert. In addition, the car was not cleaned after repair works.
Very good customer service, although the service costs were much more expensive than I first thought - as the vehicle computer only tells you partially what service is due.
my wife took the car for service and apparently was well looked after
Service while I waited and 10% discount.
Good attentive staff, beautiful environment, always offer transport.
Service at Douglas Park was very helpful and kept me informed of progress.
Great - collected car from house and brought back when promised.
The service from Douglas Park as always was exceptional. The poorer rating was due to the fact my car was collected by recovery firm on the Friday morning from garage and not delivered to my home address till Sunday afternoon!
Car was collected and delivered in agreed time frame. Returned clean and tidy.
Gavin, owned my cars issue through to conclusion
Had a lift into town, and good communication from service team while car was in garage
They contacted me at the requisite time to arrange for the necessary work to be undertaken and then undertook the work to an efficient and highly efficient manner. The work was all undertaken within the agreed time.
Quality service, just a delay getting the car back at end of the day.
Service carried out as per schedule with minor glitch in tyre air pressure sorted. Also washed and valeted.
Staff are approachable and friendly.
This was my first car purchase and Chris Harvie, Graeme Gibson and Craig Duncanson made the whole transaction seamless without any stress.Wonderful people
Car ready for pick-up on time and was shown around car by a BMW rep which was appreciated.
Staff very friendly and helpful
The salesman was polite and helpful although the vehicle was supplied without the towing eye and after requesting for the number plates to be fitted with double sided tape when I removed the front number plate there were holes drilled.
Loved the unveiling of the car and flowers, nice touches.
Graeme had everything organised and communication was first class.
Perfect service with a good hand over and goodbye from manager to salesman.
THE STAFF WERE EXCELLENT SPECIAL MENTION TO JORDAN BRYCE
Christopher Lort gave us a step by step guide to how the car would look was allowed to pick the colour and extras for the car inclusing sensors
Never had this service before in any car garage David had went out his way to help me and also I got flowers when I got my car which was not expected.
Staff friendly and knowledgeable. Showroom bright and clean
The salesman that deal with us was friendly and professional at all times