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ABOUT Douglas Park Glasgow

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

car was collected at agreed time and brought back same day with job sheet listing work done

Service

Service Advisor keeps you informed with the progress of the service and repairs etc

Service

All requests were attended to

Service

Good communication and service

Service

No issues booking the car in and getting a loan car

Service

picking up car at 16.30 wasn’t a great experience. I was standing waiting for 15 minutes before service person told me “ you’ll need to sit down - we’re very busy and there are lots of people before you. He was a bit rude. I felt ridiculed

Service

As usual excellent service and sensible pricing from Douglas Park, Pinkston.

Service

Fast repair and very good customer service

Service

Staff friendly efficient car presented back to me cleaned and ready to go

Service

only thing wrong was poor courtesy lift to city centre...long wait

Service

Great interaction from start to finish.

Service

Helpful staffProactive customer service (eg pre-warranty expiry check)Efficient problem resolution

Service

Always good service with friendly and knowledgable staff.

Service

Service and MOT process was fine but there was some confusion later in the day about the availability of a replacement rear wiper blade which I had reported when booking in. The outcome was that I had to return the next day for this trivial matter.

Service

once again, received professional service. Helpful and friendly service advisor

Service

Had to phone a number of times on my booking, on occasion leaving my number and not getting a call back.

Service

Friendly, professional, accommodating and efficient

Service

Very helpful staff who went the extra mile

Service

Always prompt, polite and efficient

Service

Seamless experience from start to finish.

Service

Service centre staff on the ball, car returned clean and tidy

Service

Completely satisfied so far. Queries were answered. The lift to central station was a great help, thanks to the driver. Car was well cleaned and presented on return.

Service

Service and mot was completed. Too a high standard and in good time

Service

First experience.

Service

Car is running very well but we have now found that the air con is not working and have been informed tha this may not be covered under warranty

Service

Impressed with the way the problem I had was treated as a warranty - didn't expect that.

Service

Always helpful and very customer focused

Service

Everything was completed on time except for a minor thing - I asked if the windows inside the car could be cleaned as I have trouble reaching them and the windscreen was wiped but the rest of the windows were left dirty.

Service

I had absolutely no complaint.

Service

Because of reasons given above and waiting area is pleasant.

Service

Very efficient

Service

Car was dirty on the outside

Service

My whole experience was good

Service

There was no reason not to be completely satisfied.

Service

Terrible service can someone call me to discuss I previously replied to this message

Service

I was told on arrival what I would be paying when I picked my car up so there were no shocks

Service

Had to return following day due to message appearing on car

Service

MY VEHICLE WAS BOOKED IN TO CHECK AIR CONDITIONING SYSTEM. THIS COINCIDED WITH THE FIRST SERVICE FOR VEHICLE WHICH DOUGLAS PARK AGREED TO UNDERTAKE ON SAME DAY WITHOUT ANY FUSS OR PROBLEM.

Service

As above. All aspects of from booking appointment to collecting car is second to none

Service

SERVICE STAFF ARE VERY PROFESSIONAL AND COURTEOUS, QUALITIES WHICH KARLY McCOMBE BASED IN PINKSTON RD, GLASGOW EXEMPLIFIES AND WHO IS A CREDIT TO BMW.

Service

Did every thing they could so l had no hassle to myself

Service

Great service, wheels switched over as promised, additional valet provided free of charge, and cost very reasonable for changing wheels and storage.

Service

five star treatment from start to finish

Service

No problems

Service

I believe that Douglas Park displays a friendly, helpful approach when dealing with their customers.

Service

Class act

Service

The staff were always good. It just took a long time to resolve and the number of times I had to swap courtesy cars was tedious, as was constantly being given low spec cars with little fuel in them.

Service

You fixed the car

Service

Always found staff friendly and helpful. I am always surprised that dont know what service required when book and need to scan key first. It also seems difficult for staff to provide price of service.

Service

Inside of car not properly cleaned

Service

Well looked after

Service

Pleasant knowledgeable service.

Service

Things were done quickly in an unplanned visit

Service

Managed to fit in some urgent work very quickly; this was very much appreciated.

Service

Vehicle was repaired while under warranty

Service

Service was ok

Service

Service department were fine apart for the fact it took over a week to get an appointment.

Service

Was quoted price ex VAT which meant a 20% increase when I cane to settle. Really no benefit in quoting price ex VAT to retail customers.

Service

Service was friendly and efficient

Sales

The process from the start from choosing my car to the financial aspect and the day of delivery was straight forward

Sales

Attentive staff always trying to get deal suitable to you

Sales

Very well looked after

Sales

Really nice salesman who was clearly more interested in what I was looking for than just making a sale. Kept in touch when a good deal came up. Smart premises and nice experience. Free coffee too!

Sales

There was never a problem everything was done very professional.

Sales

The handover went smoothly and the product geniuses are a great idea

Sales

Great service

Sales

Kept up to date and was informed of delivery and it came sooner

Sales

I had a great experience at the dealership with staff, finance was sorted quickly and easily and I have an amazing car

Sales

No significant issues but given the standard of car purchased and significant commitment we made, would have been nice to get a full tank of fuel - the relative cost would be insignificant to bmw

Sales

Very satisfied. Very friendly and helpful staff

Sales

Paperwork took very little time and got into the car quickly for demo and handover.

Sales

Pre-sales service was a positive experience. I was a little disappointed in post sales assistance.

Sales

first time I've been to BMW and didn't feel sales person pushy (very different from other car showrooms) but very helpful and friendly

Sales

The knowledge of the product by the sales team was very good.