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ABOUT Douglas Park Glasgow

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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Up for an Upgrade?

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Get a BMW for less on Motability!

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Long-Term Benefits. Short Term Offer.

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GENUINE BMW BRAKE PADS & DISCS.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Complimentary Health Check!

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BMW i3 Service Inclusive

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BMW Individual

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Douglas Park BMW agree three year sponsorship of schools hockey programme!

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly staff

Service

Faster repair than last time and accommodated at short notice. Free coffee.

Service

let me park car overnight at garage as i was staying overnight glasgow

Service

a very professional and efficient service, good facilities and attentive staff

Service

Friendly, efficient and competent

Service

Everything went smoothly.

Service

Friendly staff and effort made not to cause me unnecessary additional cost.

Service

I was very well looked after, car was taken in quickly, repaired quickly, and given back to me spotless.

Service

The issues w my car were addressed. It was returned to me with a couple of nice upgrades. Black badges seriously a nice touch. They fixed the squeaks in the door. As always front door staff are professional even if things do not go the right way.

Service

Did an excellent job.

Service

Whilst I cannot fault the quality of the service work, I was a little taken back by the price (over £700) of what was essentially only replacement of filters, aMOT and a new tyre. I found this expensive considering it is a ‘64 plate with 26500 miles.

Service

Its difficult to say you are totally satisfied when you are spending money on servicing a car.

Service

Car serviced on time and returned washed and clean inside and out.

Service

Usual excellent and quick service.

Service

Great communication.

Service

When my car ready they contacted me.The car hoovered and washed.

Service

Good quick service - and car washed!

Service

Ease of booking car in. Phone call to say car was ready for pick up at the requested time.

Service

Because I was completely satisfied

Service

The professional service your receive.

Service

The video presentation sent out is a great idea

Service

Good service

Service

The whole team have become like old friends! They are welcoming, efficient and go that extra mile to ensure my customer experience is as good as it can be.

Service

Very happy. I was even booked to have a courtesy car for 3 days to cover my service and wheel refurb which was fantastic as not only did I need transport for work, I have 4 children to take and collect from school.

Service

Top levels of customer service throughout

Service

I was fitted in on a busy day and it wasn't a problem

Service

Work carried out expeditiously and effectively.

Service

No problems

Service

Easy to get in touch with, good sales and service staff

Service

Car was handed back spotless in and out as well as under the bonnet.

Service

Service reception staff always helpful and listen to customers. Technicians willing to come out and discuss issues face to face with customers. Valet staff exceptionally thorough and conscientious.....car came back looking like new after just MOT !

Service

A very simple matter but ......... my car had been cleaned which was great but the boot had not been hoovered n the car had not been dryed. Dried 'spots' were on the car.

Service

Customer assistant helped with sending information regarding tyre insurance claim to insurance company.

Service

prompt service

Service

Arrived at the garage at 1.30 and did not receive car back till around 3.30 although I do understand we were taking ASAP.

Service

Great customer care. Couldn’t do more

Service

Service at DP was excellent

Service

Ongoing issues still unresolved

Service

See response to question one.

Service

It was easy and straightforward. Good customer service, everything was explained clearly.

Service

Friendly staff

Service

All aspects of the service/MOT were explained and the video link to the service mechanic was a nice touch.

Service

Kept up to date with progress on repairs

Service

It's the first time I've owned a BMW so for the moment cannot confirm. Should I visit again then I will be able to compare.

Service

You were asked how long you were willing to wait for car and it was delivered on time. My windscreen wipers were highlighted as being in need of replaced with a reasonable price given, this was also carried out within on time.

Service

Never had any problems.

Service

We were looking for a 6 series as a courtesy car for the day as we are looking to invest in one. We thought this would have been a good idea to try it out for the day as its a big commitment But were told a £250 charge applied ??

Service

As above. Did not feel helped or supported.

Service

to feel welcome on entering Douglas Park Sound advice

Service

Cannot fault the service I received

Service

Very satisfied, we drop the car off early and they keep in touch with progress and call to advise car ready fir pickup - Staff very helpful

Service

Same answer as before.

Service

I got the phone call to say my car was ready an washed an hoovered but when I arrived it wasn't washed. The guy said sorry it's not washed an I could wait but I didn't have time.

Service

Helpful all round.

Service

See previous answer

Service

Easy to deal with & great service, very helpful

Service

The staff took the customer through each stage of the process almost daily.

Service

Courteous, helpful and efficient!

Service

Staff kept in touch

Service

Both the front of house and the service were of a high quality.

Service

Very helpful, keep in contact really well.

Service

As above, service had been cancelled in error. I was then offered a courtesy shuttle in to the city. Having waited where told, after 30 mins was told the driver had been several times, by a condescending lady behind reception. A colleague assisted.

Service

From start to finish your team were excellent

Service

Good communication throughout

Service

Very well looked after at all times

Service

While I'm satisfied with the overall service experience, an unexpected additional £300 bill for brake discs left me quite perplexed and annoyed. Please see below for reason!

Service

Refused to honour service warranty as mileage in excess of 49,000 which I was unaware of and had no formal paperwork to confirm this. My family have purchased 6 BMW cars but in view of your company's attitude I am unlikely buy to another.

Service

as mentioned above

Service

Time arranged easily. Offered lift into town. Service carried out promptly

Service

Service was let down by fact that for the second time my cars dashcam had been dismantled despite an explicit request from me not too I had already asked that it simply be switched off and your service receptionist had assured me this would happen-

Service

When I booked to make my appointment the lady I spoke to was very friendly and it was the same with staff on the day

Service

Problem free, courteous staff

Service

The service advisors are always willing to help and explain any question that may arise, and contact you in a friendly timely manner when the car is ready for collection

Service

When I arrived at the service centre, the computers were not working, causing a bit of a delay, but otherwise everything was OK.

Service

The computer successfully diagnosed an intermittent fault and the engineers discovered the cause of a long-term noise from the rear (sticking brake calliper).

Service

Helpful staff

Service

great service and kept informed at all times

Service

A good experience offset by a few niggles.1. Whoever services the car messes about with the radio when they have no need to. I find this irritating.2. I asked for touch-up paint. It had to be ordered but I am still waiting after several weeks.

Service

Knowledgeable and efficient staff; fair pricing; easily accessible location

Service

professional business who have excellent customer facing skills.

Service

Got back quickly to tell me car had been fully checked and was ready for pick up.

Service

The sales executive Craig Forsyth, was excellent he talked me through all aspects of the vehicle, including the finance side and left no stone unturned was a comfortable experience

Service

Discontinuity of service. Prices given in the dealership were different to those on the dealership website - no reason given and response was surprise that I had questioned this. See above for more detail.

Service

They do what need and pleasant with it

Service

I received a high standard of service at all stages of the process from booking the car in to collecting it after the repair had been completed. I dealt with Margaret Duncanson, Customer Care Manager, who was knowledgeable, polite and professional.

Service

As above.

Service

Would have been "Completely" if I had been loaned a 2 series as promised and if the loan car had been clean especially the interior. I was offered the choice of waiting for the loan car to be valeted but I did not have time to wait.

Service

For the same fault to occur twice in 8 months and then for the second repair to be guaranteed for just 3 months is unacceptable.

Service

Kept me informed throughout

Service

My car was returned to me with assurances the problem had been fixed when it hadn't. On phoning to ask what had happened I was assured it had been fully quality checked and they couldn't give me another appointment for three weeks.

Service

Staff know what they have yo do and do it in a very professional way

Service

The service that Douglas Park Glasgow is second to none, they really do look after their customers and they give you back your car clean - which is always handy.

Service

Although my car was in for a major service it was ready to drive away at the estimated completion time by the service desk.

Service

Very clean office, very welcoming atmosphere. The work was completed quickly, honestly and effectively.

Service

Quick professional friendly service

Service

Cant fault the work carried out or the helpfullness of the staff

Service

I asked if it would be possible to get the car back quickly (i.e. In around 4 hrs ) as helped me with my plans for the day. This was achieved and the car was returned serviced and valeted. Thanks.

Service

As above.

Service

I am satisfied

Service

I have no complaints about the treatment or the service provided.

Service

All the comments above apply. The two most important factors with servicing are firstly, confidence that the work has been properly conducted, and secondly that the price is fair. I was very satisfied on both counts.

Service

Buying a new car for me is a difficult experience, I don't find it easy.

Sales

Staff knowledgeable in dealing with the DVLA documentation.

Sales

Great service

Sales

The sales rep was very knowledgeable and proactive.

Sales

Helpful, friendly and knowledgable staff made the purchase extremely smooth

Sales

Staff at the dealership most professional and helpful.

Sales

The car is great and drives well.If I have any complaints, it would be me getting use to driving an automatic, having driven a manual all my life and also getting use to the bigger car. These are not complaints, just learning experiences.

Sales

I overall feel the sales side let me down in all honesty. Initial contact was okay and some going back and forward. Not overall a bad experience, although I feel like it was just a sale. Delivery/handover (David?)was delightful. Last minute save.

Sales

no one gets full marks

Sales

The salesman correctly identified our needs and level of knowledge and tailed his pitch precisely

Sales

Salesman Chis Lort was very knowledgeable and made me feel I was given best deal possible

Sales

Buying a car can be stressful but Chris's manner and professionalism removed that completely.

Sales

The car was not ready on time and the on board computer was not functioning. The staff and management compensated for this.

Sales

They were very friendly and professional.

Sales

Great service, attention to detail and met all my requirements in all aspects of the process.

Sales

Scott (sales) was open and professional and we quickly negotiated a deal that suited me well

Sales

During the collection it was noted that sales executives that I had dealt with in the past made a point of saying hello, it was evident that care was taken by the staff to ensure they knew their customers.

Sales

Very pleasant show room experience, sales staff were helpful but not pushy

Sales

The front desk was rather unhelpful.

Sales

helpful respectful and not what we expect very please with whole service

Sales

From the day I first enquired until I drove the new car from the showroom every expectation was met.

Sales

It was excellent . Scott Carruthers did a great job in sourcing me a car and made the experience of buying a new car first class.

Sales

Steven Clark and Amber Giles were particularly good, thorough and clear.

Sales

Made welcome and given time to look round. Not pushed into purchase and felt I could have as much time as I needed to decide.

Sales

Very attentive and knowledgable staff. Excellent customer experience

Sales

Everything was very easy, good communication and friendly staff member

Sales

Experience was really easy and got a better deal with Douglas Park than had been offered elsewhere

Sales

We have dealt with Douglas Park and Graham in particular for several of our purchases and have always been extremely satisfied

Sales

Salesman was very aware of what i wanted and worked really hard during the dealer event day to make sure i got a car that i wanted.

Sales

Fantastic customer service

Sales

Good facility in a good location

Sales

I was received well by staff at reception and given the un-divided attention of the young sales representative.I felt that there was a little room for negotiation on the overall deal and this made it feel like a better deal.

Sales

We dealt with Jordan and he was very helpful and kept us fully informed throughout.

Sales

Looked after well, great attention to all the details.

Sales

Everything was perfect

Sales

Everything explained and completed

Sales

Easy

Sales

When purchasing the car ,again staff were very pleasant (naturally) and the delivery of my car was a particularly pleasant experience. Mr Bryce did not rush anything ,took time to explain everything I asked and I liked meeting the 'genius' IT expert

Sales

I was kept up to date with delivery dates at all times and the process was seamlessSteven Clark was friendly, patient as I am a first time BMW customer, and took the time to explain everything

Sales

Full experience was first class

Sales

Very happy constantly kept up to date with what was happening there was no negatives at all.

Sales

I was taken out for a test drive which was very helpful. David was very thorough in his work and was able to answer all my questions clearly and knowledgeably.

Sales

Same as above.

Sales

I liked that the fact that I dealt with only one salesperson throughout the whole process

Sales

Although I buy a new cars for my wife and I every three years it is not an experience I look forward to. However, dealing with Chris was a pleasure - helpful, knowledgable and professional.

Sales

The staff were extremely friendly & helpful. They were able to answer all my questions and made my car purchase a great experience.

Sales

Completely satisfied. Smooth with no faults.

Sales

Everything was smooth and plain sailing

Sales

great staff and showroom lovely place to be

Sales

Sales staff at Douglas park glasgow, are very helpfull and efficient. Purchase of my new BMW went through without any problems , very impressed,

Sales

Good staff.