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Always provides a very high standard of service.
Quick turnaround for the repair and kept informed throughout the process however some of the 'courtesy' health check recommendations felt like a sales pitch to get money rather than legitimate issues.
No complaints or concerns
Staff were very attentive and helpful
informative feedback at handback
Great people to deal with and all very helpful.
Good staff and kept me fully advised throughout
Professional and courteous staff and treatment. Very good communication.
Professional competent dealings
Again service excellent..warm professional service
Won't be Back
refurbished wheels look great
I couldn't get booked in on the initial date I requested and if I wanted a courtesy car I would need to wait for 3 months I Had a rear light fault and they didn't have the part to fix it so I had to illegally drive my car for a week
Good service from both sales and service department
Repair carried out under warranty, all good.
My Car is 4 years old with 55,000 miles. When I booked service I was told that I was covered by a 5 yr service package. On dropping the car off I was advised that there could be a mileage limit. Only after the service was I advised I was not covered
The dealership did all they said they would and indicated issues needing attention.
Always well looked after
Car ready on time. Good video explaining everything.
Service was good from the staff
Car still got same issues was lied to when sold car was told 42months turns out to be 48 car is not what was told
They did not find or fix my problem
From calling up to make the booking, to dropping the car off and picking it up the process was very smooth. Staff are all extremely courteous and helpful. Car was cleaned before coming back to me as well!
Very efficient service however slightly impersonal and had the feeling that I was on a production line.
prompt, friendly and efficient servive. every thing explained .
As above - personnel very helpful
Courteous, helpful and efficient from beginning to end.
Everything went smoothly from start to finish. Everyone was polite and cheerful.
Just a wheel change. Work carried out competently, and car returned in clean state. Reception staff helpful.
Very poor, waited 1 hour to collect my car as the service technician apparently went home with my keys in his pocket and again nothing being done to sort the corroded brakes. Still actually waiting on a phone call about it from the service advisor!
Everything done as promised on time.
Appalling service of this car and previous car. Shouldn't be offering service.
I went elsewhere due to the long delay
Work carried out as requested. Appreciate the assurance from the video inspection. Friendliness and professionalism of service centre staff was excellent.
Very helpful and thorough
Proactive engagement from Parks, all work executed in the timeframe advised, always helpful and friendly staff.
Minimum waiting time. Video review was good.
Your sales facility in Glasgow is fantastic and the staff are a pleasure to deal with.
Well equipped centre with friendly, helpful and enthusiastic staff who have a "can do" attitude.
Had to pay for oil changes at annual anniversary whereas pack not due
excellent service from all involved.
everything went smoothly there were no issues, car was ready when they said it would be.
Jordan,the sales executive, has always been very helpful and the reason I decided to go ahead and purchase an X5.
sorted problem and gave car full check and great valet
Took too long and lack of information on timings
Always helpful Fair good value professional service
Unacceptable waiting time to collect car post service, after being told the car was ready
All of the components of the service, down to the labour time, were explained. I was given sound advice on the condition of the brakes on my BMW 320D X Drive and not put under any sales pressure.
Nothing really goes smoothly with them
Previously I had been able to get someone to come and pick up / deliver back my car which makes it easier for me to sort timing for service etc. This is important for me as I travel a lot and it's difficult for me to take the car to the service site
I had asked for my car to be ready for 10 am and Brian in service phoned me exactly at 10 am to say the MOT had been Carried out
Please refer to email dated 21/03/19 addressed to Mark Crook, Craig Little and Gordon Hutchieson in addition to my email sent to Graeme Grieve of BMW UK.
I specifically asked for new wiper blades at the time of booking. They were not fitted because they did not have stock.
This is the second car I have had that they can't fix. First one broke down five time (Once on a day I had just picked it up).The car I have now with a drive issue. Bought last year, picked up with scratches and a rattle. Now the drive issue.
Good experience on this particular visit
Very quickly booked in, staff were helpful
For many years I have had the pleasure of the facilities BMW and they have never failed
Car wasn't clean on the inside when picked up. Greasy marks from fitters shoes on carpet and mats also remains off cable ties in the boot. Not what u expect after spending £500
See answer to 1. Staff were friendly and apologetic, but a catalogue of incompetence.
Staff were very accommodating and included a couple of other items above and beyond the MOT and service ie winter tyre change and pre end of warranty inspection. This meant everything was done in one visit
I was treated in a friendly and business-like manner.
Just utter money stealing rubbish. Tried to charge me 120 quid for a test they didn't even tell me about.
Cant fault Douglas Park Glasgow. Very professional and helpful.
I was advised I needed one new tyre. As they were four new tyres I wanted a matching one which Parks did not have. I took the car/tyre to my supplier and there was nothing wrong with the tyre which I was advised needed replaced. Still in use.
Felt the job could have been done a bit quicker
Superb. Car had developed a fault prior to a lengthy trip. Adviser Brian at Douglas Park managed to have a technician check it at a day's notice even though they had more than 90 vehicles booked in. Couldn't ask for more.
all issues resolved with great communication
Answered all my questions
Excellent customer service and the fact that the car could be collected - free of charge - was an added bonus.
Service offered was 3 weeks in advance, no offer of a courtesy car and on mentioning this, I was then given a date circa 8 weeks hence again. Please also refer back to my previous remark regarding the manner in which the conversation was conducted.
Has I have said no problems
Smooth process from start to finish.
As above, quality treatment from start to finish
very straight forward to book with. On the day its a simple process to book in and they are pretty quick and efficient.
Ever since I bought my car from Douglas park I have constantly been let down by the after sales department. Ongoing issues not resolved and inaccurate information on tyre tread depths when performing service mot and vehicle health check.
I booked my service and courtesy car on 25/1/19 over the phone. It was a month in advance due to the lack of availability of courtesy car. When I arrived I was told my car was booked in for a service a month later and no courtesy car was available.
Cost of service was an issue but that's BMW standard costs and parts.....
I had a brake fluid replacement done while I waited. It was a pleasure to sit and know the process would be smooth and efficient.
Paid to get an issue fixed, took hours longer than they told me it would, then I had to go back as the issue reappeared two weeks later
Car was ready when promised and work was carried out to the usual high standard. Had to wait slightly longer than normal when picking the car up.
Provision of a replacement vehicle was not confirmed after several attempts to have this confirmed I was on the verge of returning vehicle.
Was left standing for the drop off in town even though I was first waiting for 25 minutes. Driver just shrugged his shoulders and drove off with other customers. Very poor customer service.
Excellent customer service
I was really early for my appointment but they took me anyway didn't have to wait
Easy to arrange a suitable appointment and access to the very modern service centre. Staff were excellent and the whole experience was good.
Fast, efficient and courteous service.
Fabulous service from start to finish
Very satisfied, Barry did the handover to me however explained pretty much all of it on the initial test drive so there wasn't much more to cover except the iDrive system
Sat nav had not been installed. I was told to take it in at the weekend and it would be done but when I did I was then told the code had not been received and this why it had not been installed. Still waiting for this to be installed 2 weeks later.
Car was immaculate on handover and every question I asked was dealt with competently.
Still waiting for the 2nd car key.
Our appointment started later because the customers booked in before us were late. This wasn't a problem as it wasn't BMWs fault and other staff looked after us while we waited.
just a pleasant all round experience
David and Chris were friendly and also efficient in dealing with my specific requirements. Jack was very knowledgeable and enthusiastic when explaining the features of the car. The bouquet of flowers I received was a lovely touch too.
Chris was first class. Knowledgable, friendly, helpful and he made the buying experience a good one. I would go back to the same dealership next time due to his attention and friendly manner.
Not enough fuel in car on collection - just one quarter tank of diesel for a £54,000 car! This leaves a very negative impression I am afraid. Douglas Park Glasgow really needs a dedicated handover bay. Name wrong in V5 and Finance documents.
The quality of all of the people I dealt with
Nice surroundings, attentive staff and professional approach
The sales exec, Jordan was very professional and thorough. He got me the car I wanted. Suggested some extras I hadn't thought of and everything was done quickly. He was a pleasure to deal with.
Love my new car all went very smoothly
The problem with the front doors is now in its third week and no nearer to being resolved taking away some of the enjoyment of what is a very good car.
Everything went to plan
No hassle and very polite
Car is brilliant and very happy with the staff
Friendly atmosphere .knowledgable sales personnel . Lovely showroom with vast amount of beautiful luxury vehicles
Received regular updates prior to delivery and talk through if features on delivery
Had to wait on Finance set up. Have an extremely sore back and therefore not ideal having to wait about especially when knew I was coming in.
pleasant, friendly staff
We found all the staff we dealt with at Douglas Parks to be friendly and helpful.
Staff were really nice and friendly
Car was beautifully presented & pleasant showroom
Good service and support
Good communication, helpful staff, my salesman in particular was knowledgeable, down to earth and professional.
Salesman was vert attentitive and happy to try and get me best deal.
I was very satisfied the way that I was treated no hard sales and everything was dun at ease
Again so easy and relaxed it was a joy, beautiful showroom and layout , no pressure.
Efficiency and knowledge of staff.
All staff were very friendly from the sales to the technical staff when we got our car.
Chris lort knew exactly what I was looking for and had excellent service