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ABOUT Douglas Park Glasgow

Find out more about what we do and our team.

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New Year. New Prices.

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Get a BMW for less on Motability!

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BMW i8 Roadster

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Up for an Upgrade?

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Long-Term Benefits. Short Term Offer.

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GENUINE BMW BRAKE PADS & DISCS.

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Impress with the new BMW Shadow Edition

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Complimentary Health Check!

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Douglas Park BMW agree three year sponsorship of schools hockey programme!

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Well organised and friendly attitude

Service

Whilst I was offered a lift into the city from the garage I was not offered to be picked up, this cost me a £10 taxi fare due to the rain. Not great service.

Service

Car was in for 1day but took3 days to fix service manager was not very helpful.

Service

A nice custom facility not far from the showroom.

Service

Great customer service from their entire service team.

Service

top quality service and enviroment

Service

Service was good and great getting the video regarding tyres. However asked for rear wiper to be checked and I was told it was but very first use after it was still making the same noise

Service

Although more repairs were required than first expected, Owen was very good in dealing with my concerns and we got to an agreed resolution.

Service

First class treatment and the staff went out of their way to help and make sure our vehicle was repaired on the day so we didn’t have a 200 mile round trip back to garage.

Service

Didn’t have to return to garage when car was ready, they dropped us of at nearby shopping centre, also they took our car to sales showrooms, easyer to collect car , and valeted our car, brilliant

Service

from booking to completion.....great service

Service

Promised replacement parts for beginning of new year but everything sorted much quicker.

Service

Staff are always friendly and helpful and after any work my car is washed and valeted could not ask for better service.

Service

Great pleasant communication. Nothing to much trouble, made to feel special and spoilt.

Service

The service we receive at DP is always exceptional. Extremely friendly & knowledgable staff who make you feel welcome every time. Can't ask for any better!

Service

From booking my car in for it's service to picking it up on completion everything was handled completely smoothly

Service

See above comments

Service

It went smoothly and the advisor was helpful.

Service

Great customer service

Service

Friendly , polite and efficient staff

Service

end of warranty check, MOT and brake service and car returned clean and staff efficient and polite.

Service

For a company that size i think your courtecy cars should be free of charge due to people paying alot of money for your service packs.

Service

Everything carried out as required on time without any fuss or hassle.

Service

Raised a query that was fully resolved without any further action on my part. The staff couldn't have been more helpful.

Service

david .the service advisor could not have been more helpfull.

Service

Rear brakes binding after car has been parked with handbrake on. This was mentioned to driver when he collected car but has not been rectified.

Service

Service once again was excellelnt

Service

Service very efficient and staff pleasantly mannered.

Service

Was made to feel special, and felt my car was important to them.

Service

I am sure that you have transported something in my car. I have found particles in my boot that do not belong there. If this was the case then I am deeply disappointed. However, if not then I apologise.

Service

Car was looked after with the minimum of inconvenience to myself

Service

Very quick repair and on our way to journey back to Cheltenham

Service

very polite and courteous, knowledgeable and explained the process very clearly

Service

Very efficient & helpful

Service

My car got fixed.

Service

My car was easily booked in at a time that suited me and I was contacted when it was ready, I was offered a lift to my place of work (100 yards away??)

Service

Efficient and affordable

Service

Very good service from collection to return

Service

Easy to book an appointment and friendly welcome on arrival.Was offered free refreshments and a lift to/from the near by city centre.Car was ready quickly and cleaned for me

Service

Service advisor was very professional and made my entire experience fantastic

Service

Car not in for a service but to resolve a system fault which was resolved.

Service

See above

Service

My phoned booking for getting my winter wheels fitted wasn't recorded but instead of turning me away and making another booking, they fitted me in the same morning.

Service

The service was efficient. The car was ready on time, washed and valetted.

Service

I was disappointed to note when I got home that the service indicator had been set for September 2018. Given that the car with only 5,000 miles on the clock had its first service on November 3 rd I assume that the correct date should be October 2019

Service

Quick, efficient as always, good staff and environment.

Service

Great from booking to pickup. The only negative was that the vacuuming of the interior wasn't 100%

Service

Welcomed on arrival at Service Centre, dealt with promptly and job was done quickly.

Service

Everything appears to have been done well. One small disappointment was that the outside of the roof was incompletely cleaned - although everything else excellent.

Service

From the first phone call to dropping off my car the service is excellent. Polite and welcoming staff. Also when I collected my car it was washed and hoovered and looking spick and span. Wonderful

Service

I marked it down due to having to wait 2 hours for a tyre valve to be checked and replaced.

Service

everything went to plan

Service

Douglas Park delivered what they promised, in fact my car was ready early.

Service

Always excellent service at parks BMW

Service

Staff are professional and easy to deal with, service always prompt and efficient

Service

Great service

Service

Faster repair than last time and accommodated at short notice. Free coffee.

Service

Friendly staff

Service

let me park car overnight at garage as i was staying overnight glasgow

Service

a very professional and efficient service, good facilities and attentive staff

Service

Friendly, efficient and competent

Service

Everything went smoothly.

Service

Friendly staff and effort made not to cause me unnecessary additional cost.

Service

I was very well looked after, car was taken in quickly, repaired quickly, and given back to me spotless.

Service

Whilst I cannot fault the quality of the service work, I was a little taken back by the price (over £700) of what was essentially only replacement of filters, aMOT and a new tyre. I found this expensive considering it is a ‘64 plate with 26500 miles.

Service

The issues w my car were addressed. It was returned to me with a couple of nice upgrades. Black badges seriously a nice touch. They fixed the squeaks in the door. As always front door staff are professional even if things do not go the right way.

Service

Did an excellent job.

Service

Its difficult to say you are totally satisfied when you are spending money on servicing a car.

Service

Car serviced on time and returned washed and clean inside and out.

Service

Usual excellent and quick service.

Service

Great communication.

Service

Good quick service - and car washed!

Service

When my car ready they contacted me.The car hoovered and washed.

Service

The professional service your receive.

Service

Ease of booking car in. Phone call to say car was ready for pick up at the requested time.

Service

Because I was completely satisfied

Service

Good service

Service

The video presentation sent out is a great idea

Service

Very happy. I was even booked to have a courtesy car for 3 days to cover my service and wheel refurb which was fantastic as not only did I need transport for work, I have 4 children to take and collect from school.

Service

The whole team have become like old friends! They are welcoming, efficient and go that extra mile to ensure my customer experience is as good as it can be.

Service

Very satisfied with over all with the centre

Sales

The service was great staff were friendly and helpful

Sales

Everything was spot on would highly recommend

Sales

No test drive offered. No follow up phone call after we collected the car - unbelievably !

Sales

well advised and updated.

Sales

Great product , great service

Sales

I knew what I wanted, and the price I wanted to pay. It was also efficient. Handover was good enough for me, but Audi probably wins here for someone who wants the handover to be more of an occasion.

Sales

Douglas Park were very professional, honest and extremely helpful.

Sales

Smooth process, car was available very quickly, good customer service.

Sales

In sales Scott Carruthers was excellent, he recognised that I would buy a car the day I saw him if the price was right, and he achieved this,was pleasant,non pushy, straightforward ,trying to get me the car I wanted at the right price. Much appreciat

Sales

Customer Satisfaction in all areas regarding my dealings with the staff.

Sales

Would highly recommend this dealer and salesman

Sales

Looked after. V good

Sales

Treatment and attention to detail was excellent

Sales

.slight mix up with being told I could come and collect car in an evening but actually couldn't as finance centre closed at 5pm.

Sales

Very nice showroom

Sales

Craig Forsyth was very helpful

Sales

From start to finish we were handled in a very professional manner

Sales

Jordan is an excellent advert for your franchise and his professionalism does your company proud.

Sales

No issues during any part of the process, and all timelines were achieved with no problems at all

Sales

The sales person I dealt with, Christopher Lort, was outstanding in every aspect of the process. I was keeping my current 640d but Chris came up with a new 640d of a very good spec and colour and then gave me a very good deal.

Sales

Similar answer to number 1. Everything that was agreed on was delivered and was done in a professional and efficient manner.

Sales

Great service

Sales

Extremely friendly salesman ( Jordan Bryce) Had only gone into town to buy a coat. 1 hr later had bought new car! Didn't feel pressurised but his enthusiasm was honest

Sales

Staff knowledgeable in dealing with the DVLA documentation.

Sales

Buying a new car for me is a difficult experience, I don't find it easy.

Sales

Great service

Sales

The sales rep was very knowledgeable and proactive.

Sales

Helpful, friendly and knowledgable staff made the purchase extremely smooth

Sales

Staff at the dealership most professional and helpful.

Sales

The car is great and drives well.If I have any complaints, it would be me getting use to driving an automatic, having driven a manual all my life and also getting use to the bigger car. These are not complaints, just learning experiences.

Sales

I overall feel the sales side let me down in all honesty. Initial contact was okay and some going back and forward. Not overall a bad experience, although I feel like it was just a sale. Delivery/handover (David?)was delightful. Last minute save.