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ABOUT Douglas Park Glasgow

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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Douglas Park Motorcycle Ride-Out!

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Douglas Park BMW is now on Instagram!

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Join us for the Let's Talk Numbers Event...

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The BMW 5 Series Saloon wins 'Best Luxury Car' at the What Car? Awards 2018

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New Year. New Prices.

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Get a BMW for less on Motability!

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BMW i8 Roadster

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Up for an Upgrade?

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Long-Term Benefits. Short Term Offer.

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GENUINE BMW BRAKE PADS & DISCS.

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Impress with the new BMW Shadow Edition

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Complimentary Health Check!

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Douglas Park BMW agree three year sponsorship of schools hockey programme!

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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The New BMW Concept M8 Gran Coupé.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Well looked after

Service

Pleasant knowledgeable service.

Service

Managed to fit in some urgent work very quickly; this was very much appreciated.

Service

Things were done quickly in an unplanned visit

Service

Vehicle was repaired while under warranty

Service

Service was ok

Service

Service department were fine apart for the fact it took over a week to get an appointment.

Service

Was quoted price ex VAT which meant a 20% increase when I cane to settle. Really no benefit in quoting price ex VAT to retail customers.

Service

Collected car, supplied replacement. repaired ok.

Service

Dealer provided a courteous and efficient service. Car was nicely cleaned on return.

Service

Personal ownership & service from Gavin Lindsay made it really easy to deal with Douglas Park

Service

everything straightforward, car cleaned and valeted--almost paid for itself!

Service

Issues were addressed.

Service

no problems with the work and car was returned immaculate.

Service

Clarity on costs and service requirements. Car cleaned.

Service

All points about the service fully explained. Excellent video sent to me.

Service

Car was available as agreed with no delays.

Service

The service was exactly as anticipated and the cost was as expected.

Service

Very quick

Service

Easy to book car in for service. Car was ready when I was told it would be.

Service

Everything always runs smoothly and I am kept informed at every stage. A great added extra is transport from the Kyle St Showroom back to the Service site which would otherwise be quite difficult to reach.

Service

On picking up my car the fault was explained to me in lay terms and to not hesitated to call if it continued

Service

As stated above they saved my holiday

Service

having identified an issue with my car, BMW Glasgow were quick to address the problems and in contact with me to book my car in for the repair. The repair was made quickly.

Service

Even arranged a pick up from my work to collect my car from service dept.

Service

A very efficient process

Service

Good service and perfect timing

Service

All aspects of the service/mot were carried out in a professional manner

Service

Service people are pleasant to deal with.

Service

Completed the service I required and some updates I was unaware of.

Service

Gavin handled my visit to Douglas Park and he couldn't have been more helpful.

Service

Arrived at 8.40 am ,was told car should take around 4 hrs, returned at about 1.00pm and had to wait about 2.5 hrs before car service was completed.

Service

It took 3 visits to get the problem with the EGR valve sorted.

Service

Welcoming and friendly service with courtesy lift to hotel which was appreciative.

Service

Good service - car picked up from home and delivered back. My only criticism is I still think servicing costs are high.

Service

On picking up my car from a service I was waiting for an hour - which seriously impacted my working day. I had already been contacted to say my car was ready to pick up so I was very unhappy with this.

Service

Staff friendly. Information received helpful. Kept informed of process/what was going on.

Service

Very professional and friendly.

Service

They take care of you from start to finish intelligently.

Service

As yousual the sevice teem are veray good to deel with .i generally have a good relationship with them Alsow with there parts department to and I'm always satisfied

Service

dealt with efficiently and promptly

Service

Always bought from Douglas park,on my third bmw and my wife is on her second mini, bought my first car from bothwell and delt with Danny Fergusson whose attitude and service was first class,second time delt with hillington and was let down badly.

Service

Dependable service. Car is returned nice and clean.However, servicing costs are quite high.

Service

As above, painless and easy process.

Service

First class service

Service

Gordon Hutchinson, the service advisor, was very helpful and efficient and kept me advised as to the progress of my service. When I checked in the car, I mentioned an issue that I had been having from time to time and this was addressed.

Service

Straightforward

Service

Maybe because my car was washed hovered not polished inside as I thought

Service

Phoned service manager with complaint but he has still not got back to me.

Service

Service:Wrongly informed?Missold?Expensive.Dirty car.

Service

Great service from the staff but the car came back with the exact same faults

Service

Very straightforward, booked car in, issues diagnosed and reported back to me, issues resolved with frequent updates in progress being given by David.

Service

The salesman at Douglas Park and the BMW “Genius” staff were great. They were very helpful and kept in regular contact throughout the process. I was delighted with their help with my purchase.

Service

Answer same as given on first question.

Service

3 hours ten mins for a valve change on my tyre while I waited was not what I expected from Douglas park

Service

Always happy to help and nothing is too much to answer.

Service

Felt they cared about my experience.

Service

Very professional service.

Service

dealt with courtesy and respect

Service

I was able to wait for my car to go through an mot and it was a pleasant environment.

Service

I was able to leave the vehicle on a Saturday morning for a Monday service and collect it on the Tuesday which suited me perfectly.

Service

Completely satisfied. initially tried to book the car into Harry Fairbain Giffnock used for servicing our 3 series for the last few years. Extremely disappointed with the lack of response to telephone calls. (Survey completed by Mr R A McGhie)

Service

see above

Service

Prompt and to the point. I was told I would get a call and indeed I did, right on time at the correct time.

Service

The car drop off system was easy to use and both the initial reception and booking in the car was very good. Being shuttled into town while the service was conducted was hastle free

Service

Was a smooth event

Service

Pleasant and knowledgeable staff who always strive to deliver a first class service. Excellent premises and they always keep me fully up to date with what is going on with my car.

Service

As above Customer service is very good but always feel they want to do additional work

Service

Only thing wrong was I have not been giving callback with tyre prices still

Service

Efficient and courteous service and easy to arrange a suitable appointment. Also the location and facilities are excellent.

Service

Reasons as stated above. Staff who contacted us before and afterwards were extremely polite and helpful .

Service

No issues with workshop at all. Marked down because of transport to and from City. If you are not able to provide quicker uplift it would be better doing away with the facility altogether and customer make own arrangements for transport.

Service

Efficient and quick

Service

Really helpful accommodating staff and a fantastic location to leave the vehicle and enjoy Glasgow City Centre.

Service

Staff are always pleasant and customer service is first class

Service

Car was booked in and work completed efficiently

Service

No issue with the work but timing was poor. When booked in, I stressed I hadto wait on the car. I was told it would be approx 2hr. Despite me chasing the service staff, it took 4.5hrs. As a result, I missed an appointment.

Service

Very satisfied, my car was repaired and returned to me washed and hoovered as well, which was a lovely touch!

Service

The staff are always courteous and helpful

Service

Excellent service by service adviser but overall experience slightly let down by car not being properly cleaned before return.

Service

Car seat had to be removed to retrieve a very valuable item, This was done without the garage charging me a bean

Service

because the work was done quickly while I waited

Service

As usual excellent service and reasonable service pricing for my 8 year old BMW.

Service

I had a great experience at the dealership with staff, finance was sorted quickly and easily and I have an amazing car

Sales

Very satisfied. Very friendly and helpful staff

Sales

No significant issues but given the standard of car purchased and significant commitment we made, would have been nice to get a full tank of fuel - the relative cost would be insignificant to bmw

Sales

Paperwork took very little time and got into the car quickly for demo and handover.

Sales

Pre-sales service was a positive experience. I was a little disappointed in post sales assistance.

Sales

first time I've been to BMW and didn't feel sales person pushy (very different from other car showrooms) but very helpful and friendly

Sales

The knowledge of the product by the sales team was very good.

Sales

Process simple and efficient

Sales

Salesman was excellent and tailored the package to our needs and listened and adapted what was on offer which lead to a larger newer car than we originally thought we could get!

Sales

Excellent salesmanship

Sales

The dealer, through Graeme, even looked after my old car until BMW Finance collected it. Saved me a lot of hassle and I really appreciated it. I owe Graeme a bottle of wine for that one.

Sales

Everything worked seamlessly

Sales

Lovely staff

Sales

Professional staff ; good product knowledge , the availability of the X4 was limited but he managed to source me a car that had just been made available , colour was good and lots of extras .it was still in USA.delivered 2 weeks earlier then promised

Sales

The car I bought was not the one I had in my thoughts when my partner seen the car we just fell in love with it the sales guy scot carruthers was brilliant with the whole deal from start to Finnish thanks scot keep up the good work.

Sales

I was dealt with straight away, no hanging about waiting on a sales person.

Sales

Very happy with sales, Scott looked after us, plenty of info and help available. Even gave my wife flowers.

Sales

The BMW Centre I bought the car from went to enormous lengths to get me the car to the exact specification I wanted, and were attentive and helpful throughout.

Sales

As above, friendly and professional with enthusiasm for the product.

Sales

Douglas Park's sale executive Jordon Bryce his sales manager Paul and their financial team were all very helpful and knowledgeable with the BMW product and very courteous to us.

Sales

The behaviour of staff my sales consultant and the manager.

Sales

Friendly sales executive Barry Menzies at Douglas park branch glasgow Not pushy and very knowledgable

Sales

Hand over was done efficiently and comprehensively dealt with all major functions of the vehicle.

Sales

Everything went very smoothly and professionally.

Sales

Second car we have purchased from Barry at Douglas Park who worked with us to get new cars. Initially I wanted different colour and spec, but none were available. Similar situation to my wife, but the guys and girls worked to find alternatives.

Sales

The feeling in the showroom was very pleasant.

Sales

The salesman, finance advisor and the dealership as a whole were great throughout the whole process.

Sales

The salesman was excellent and very patient and helpful.However, my car couldn’t be released unless I could show the paper copies of insurance which hadn’t arrived via post and the dealer wasn’t willing to speak directly with insurance company.

Sales

Professional in all maters from test drive to final handover

Sales

Salesman attended to me promptly, gave overview of the different aspects of my new vehicle in comparison to my other vehicle all questions answered clearly and professionally.

Sales

Handover process was so professional compared to anything I have ever experienced before.

Sales

Scott was an excellent member of staff and as said in the first answer would keep me updated throughout the entire sale of the car. The car was delivered quickly and was immaculate when I went to pick the car up. Excellent service!!

Sales

The technology assistant showed me how to get the best driving experience,he took the time to go over all the new gadgets.

Sales

Had to go back in to sign a document before pick-up, even though I'd already signed docs at time of purchase. Also had to then sign a further admin docs a week after I had the car, which I presume were missed on collection day.

Sales

Service and attention I was offered was to a high standard.

Sales

All doing great experience when purchasing my car

Sales

John was very helpful and although he was new to the company he did everything to make the experience enjoyable and smooth.

Sales

The attention to detail and information on what, how and where to use all functions and the level of knowledge showning us round the car and getting the right fit for myself was excellent

Sales

As above, my car was originally due on the 5th March, pushed out to the 7th March, then the 9th. My company car went back on the 8th, and my BMW didn't actually arrive until the afternoon of the 12th, leaving me without a car for 4 days.

Sales

Excellent salesman and management helpful on every area

Sales

I had asked the sales person to make sure that the service indicator was set to show the first service was due in Feb 2020. As the PDI had been carried out in Feb, the indicator shows the service as being due in Jan 2020. It cannot now be corrected.

Sales

The dealership did everything they could to ensure the purchasing experience went as well as possible, and were sympathetic about the withdrawal of the upholstery I had chosen in my configuration. They deserve 5 out of 5, BMW deserve 3.5 out of 5

Sales

Just an exitment getting a new car. I’m 25 years old but I think I will always have that excitement toward cars. Particularly when I am more able to buy M cars, particularly M3 or M5

Sales

As above.