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Always happy to help and nothing is too much to answer.
Felt they cared about my experience.
Very professional service.
dealt with courtesy and respect
I was able to leave the vehicle on a Saturday morning for a Monday service and collect it on the Tuesday which suited me perfectly.
Completely satisfied. initially tried to book the car into Harry Fairbain Giffnock used for servicing our 3 series for the last few years. Extremely disappointed with the lack of response to telephone calls. (Survey completed by Mr R A McGhie)
I was able to wait for my car to go through an mot and it was a pleasant environment.
Prompt and to the point. I was told I would get a call and indeed I did, right on time at the correct time.
The car drop off system was easy to use and both the initial reception and booking in the car was very good. Being shuttled into town while the service was conducted was hastle free
Pleasant and knowledgeable staff who always strive to deliver a first class service. Excellent premises and they always keep me fully up to date with what is going on with my car.
Was a smooth event
As above Customer service is very good but always feel they want to do additional work
Reasons as stated above. Staff who contacted us before and afterwards were extremely polite and helpful .
Only thing wrong was I have not been giving callback with tyre prices still
Efficient and courteous service and easy to arrange a suitable appointment. Also the location and facilities are excellent.
Efficient and quick
No issues with workshop at all. Marked down because of transport to and from City. If you are not able to provide quicker uplift it would be better doing away with the facility altogether and customer make own arrangements for transport.
Really helpful accommodating staff and a fantastic location to leave the vehicle and enjoy Glasgow City Centre.
Staff are always pleasant and customer service is first class
Car was booked in and work completed efficiently
Very satisfied, my car was repaired and returned to me washed and hoovered as well, which was a lovely touch!
No issue with the work but timing was poor. When booked in, I stressed I hadto wait on the car. I was told it would be approx 2hr. Despite me chasing the service staff, it took 4.5hrs. As a result, I missed an appointment.
The staff are always courteous and helpful
Excellent service by service adviser but overall experience slightly let down by car not being properly cleaned before return.
Car seat had to be removed to retrieve a very valuable item, This was done without the garage charging me a bean
because the work was done quickly while I waited
As usual excellent service and reasonable service pricing for my 8 year old BMW.
Responded to telephone. Called and collected car from my home and delivered it afterwards. Car was returned clean.
Time taken for insurance to give go ahead.
We have no issues with Douglas Park (Glasgow) in resolving the problem, they were efficient, courteous and did everything within their power to assist us. We were particularly impressed with the Service Advisor, David Wright who helped us throughout.
Everything was done to my satisfaction and in good time.
the car was given a wash and vacuumed from the inside. Overall I am happy using DP for my service for the last 5 years.
The part should have been ordered prior to my appointment. Also the order should have been checked as to whether this was an F10 or G30 5 series part.
Good service. Great valet on the car. Tho had a shake through the steering wheel asked them to have a look at it, was told that the way the car drives, its definitely not the way a m4 should drive.
Friendly and always helpful staff.
Had to return car as satalite navigation wasn't working
The team couldnt be more informative and give regular updates. The service was fast and friendly.
I would give 0 stars if it were an option
Overall excellent service from the members of staff that I spoke to. I was told by BMW Assistance that Douglas Park would call me to confirm the booking for repair / courtesy car but did not receive a call - may not have been Douglas Park's fault?
The staff were polite helpful and well informed
From the moment I walked through the service centre door until I picked my car up after the service was completed I was made to feel very valued as a customer. Gordon my service manager was very professional throughout
my car was picked up and dropped off at my home, which was so convient for me as I have two small children
As a main dealer they charged the least for the service and they kept me updated on the progress
As comment above
Car was cleaned and tidied too.
Good service but didnt have our appointment registered on the system even though wed made it more than a week before
Great level of service received.
Very happy, Kaly did an incredible job right from dropping off the car through to handing the vehicle back over to myself. The level of care she demonstrated was truly world class, over and above what I had expected a service experience to be.
because I was told exactly what was done and given a written report on the condition of the vehicle
Good service, get on with the job
Very good service
The staff valeted the car inside but didn't clean the outside thinking the car had a wrap (in-fact it was a BMW factory paint job - Frozen Black). I was left slightly disappointed and surprised the staff didn't know the difference.
Work always completely timely and car washed.
Pleasant staff. Phone/text updates re progress and when car ready. Bit of a delay in getting the courtesy transport back to the city centre, but not a problem.
Nothing seem to be to much trouble,my wife's car had low tyre pressure light coming on and the customer advisor said bring it in and we will have a look at it(top marks David)
Excellent service. Staff great.
Repair completed quickly and car returned
Work was carried out well and quickly but one door light was not reconnected and had to do this myself
Fix car in very quick time and kept me up to date the repair of ongoing problem
Decent all round service. you've not scored full marks because would have expected my car to have been valet for the value i paid for the car from new the service combined as well as the fault my car had.
Failed to pay full attention to initial complaint.
Excellent service including collection and delivery
Karly communicated well with me and let me know that it was going to take slightly longer to fix my car as they were awaiting a part from Germany.
Pleased with the work done on my visit. Staff friendly and helpful. Cost and timescale also very good.
The staff are execptionally helpful and very friendy.
Service and MOT done well and efficiently.
The dealer gave me a loan of a car when I had an issue travelling home and kept my car until it was fixed.
Competent and professional approach at all points of contact.
Did what they said they would do in the time they said they would do it.
see above. Great service at every stage
Well organised and friendly attitude
Whilst I was offered a lift into the city from the garage I was not offered to be picked up, this cost me a £10 taxi fare due to the rain. Not great service.
A nice custom facility not far from the showroom.
top quality service and enviroment
Great customer service from their entire service team.
Car was in for 1day but took3 days to fix service manager was not very helpful.
Service was good and great getting the video regarding tyres. However asked for rear wiper to be checked and I was told it was but very first use after it was still making the same noise
First class treatment and the staff went out of their way to help and make sure our vehicle was repaired on the day so we didnt have a 200 mile round trip back to garage.
Although more repairs were required than first expected, Owen was very good in dealing with my concerns and we got to an agreed resolution.
from booking to completion.....great service
Promised replacement parts for beginning of new year but everything sorted much quicker.
Didnt have to return to garage when car was ready, they dropped us of at nearby shopping centre, also they took our car to sales showrooms, easyer to collect car , and valeted our car, brilliant
Staff are always friendly and helpful and after any work my car is washed and valeted could not ask for better service.
Just an exitment getting a new car. Im 25 years old but I think I will always have that excitement toward cars. Particularly when I am more able to buy M cars, particularly M3 or M5
The dealership did everything they could to ensure the purchasing experience went as well as possible, and were sympathetic about the withdrawal of the upholstery I had chosen in my configuration. They deserve 5 out of 5, BMW deserve 3.5 out of 5
I was pleased with the service and again everything was explained fully.
They got the m4 ready super fast car was as it should be with good communication throughout
Jordan Bryce was very professional and unlike previous service from other car dealers did not apply any pressure, or stories to make a purchase on the spot. Had the patience of a saint taking me two test drives and helped answer all question I had.
Efficient service from buying car to pick up with any queries explained
very good service
Delivery was when it was stated it would be with no delays.
Again, the sales assistant
As described above. The comms from centre to myself prior to pick up was nothing short of sub standard... and they knew it!
Douglas Park, Glasgow and Sales Executive Steven Clark are very professional; and made the purchase an enjoyable experience. SC did is upmost to ensure the model & colour was on spec and delivered as agreed - superb.
See answer to question 1
You have sent me a survey to answer - I have no car what is there to be satisfied about..?
The sales team worked very hard to get the car I wanted, for the price I was able to pay. I had changed my mind a couple of times, however the understood my requirements and were very patient with me.
Very satisfied with over all with the centre
The service was great staff were friendly and helpful
No test drive offered. No follow up phone call after we collected the car - unbelievably !
Everything was spot on would highly recommend