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ABOUT Douglas Park Glasgow

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always provides a very high standard of service.

Service

Quick turnaround for the repair and kept informed throughout the process however some of the 'courtesy' health check recommendations felt like a sales pitch to get money rather than legitimate issues.

Service

No complaints or concerns

Service

Staff were very attentive and helpful

Service

informative feedback at handback

Service

Great people to deal with and all very helpful.

Service

Good staff and kept me fully advised throughout

Service

Professional and courteous staff and treatment. Very good communication.

Service

Professional competent dealings

Service

Again service excellent..warm professional service

Service

Won't be Back

Service

refurbished wheels look great

Service

I couldn't get booked in on the initial date I requested and if I wanted a courtesy car I would need to wait for 3 months I Had a rear light fault and they didn't have the part to fix it so I had to illegally drive my car for a week

Service

Good service from both sales and service department

Service

Repair carried out under warranty, all good.

Service

My Car is 4 years old with 55,000 miles. When I booked service I was told that I was covered by a 5 yr service package. On dropping the car off I was advised that there could be a mileage limit. Only after the service was I advised I was not covered

Service

The dealership did all they said they would and indicated issues needing attention.

Service

Always well looked after

Service

Car ready on time. Good video explaining everything.

Service

Service was good from the staff

Service

Car still got same issues was lied to when sold car was told 42months turns out to be 48 car is not what was told

Service

They did not find or fix my problem

Service

From calling up to make the booking, to dropping the car off and picking it up the process was very smooth. Staff are all extremely courteous and helpful. Car was cleaned before coming back to me as well!

Service

Very efficient service however slightly impersonal and had the feeling that I was on a production line.

Service

prompt, friendly and efficient servive. every thing explained .

Service

As above - personnel very helpful

Service

Courteous, helpful and efficient from beginning to end.

Service

Everything went smoothly from start to finish. Everyone was polite and cheerful.

Service

Just a wheel change. Work carried out competently, and car returned in clean state. Reception staff helpful.

Service

Efficient service.

Service

Very poor, waited 1 hour to collect my car as the service technician apparently went home with my keys in his pocket and again nothing being done to sort the corroded brakes. Still actually waiting on a phone call about it from the service advisor!

Service

Everything done as promised on time.

Service

Appalling service of this car and previous car. Shouldn't be offering service.

Service

I went elsewhere due to the long delay

Service

Work carried out as requested. Appreciate the assurance from the video inspection. Friendliness and professionalism of service centre staff was excellent.

Service

Very helpful and thorough

Service

Proactive engagement from Parks, all work executed in the timeframe advised, always helpful and friendly staff.

Service

Minimum waiting time. Video review was good.

Service

Your sales facility in Glasgow is fantastic and the staff are a pleasure to deal with.

Service

Well equipped centre with friendly, helpful and enthusiastic staff who have a "can do" attitude.

Service

Had to pay for oil changes at annual anniversary whereas pack not due

Service

excellent service from all involved.

Service

everything went smoothly there were no issues, car was ready when they said it would be.

Service

Jordan,the sales executive, has always been very helpful and the reason I decided to go ahead and purchase an X5.

Service

sorted problem and gave car full check and great valet

Service

Took too long and lack of information on timings

Service

good service

Service

Always helpful Fair good value professional service

Service

Unacceptable waiting time to collect car post service, after being told the car was ready

Service

All of the components of the service, down to the labour time, were explained. I was given sound advice on the condition of the brakes on my BMW 320D X Drive and not put under any sales pressure.

Service

Nothing really goes smoothly with them

Service

Previously I had been able to get someone to come and pick up / deliver back my car which makes it easier for me to sort timing for service etc. This is important for me as I travel a lot and it's difficult for me to take the car to the service site

Service

I had asked for my car to be ready for 10 am and Brian in service phoned me exactly at 10 am to say the MOT had been Carried out

Service

Please refer to email dated 21/03/19 addressed to Mark Crook, Craig Little and Gordon Hutchieson in addition to my email sent to Graeme Grieve of BMW UK.

Service

I specifically asked for new wiper blades at the time of booking. They were not fitted because they did not have stock.

Service

This is the second car I have had that they can't fix. First one broke down five time (Once on a day I had just picked it up).The car I have now with a drive issue. Bought last year, picked up with scratches and a rattle. Now the drive issue.

Service

Good experience on this particular visit

Service

Very quickly booked in, staff were helpful

Service

For many years I have had the pleasure of the facilities BMW and they have never failed

Service

Car wasn't clean on the inside when picked up. Greasy marks from fitters shoes on carpet and mats also remains off cable ties in the boot. Not what u expect after spending £500

Service

See answer to 1. Staff were friendly and apologetic, but a catalogue of incompetence.

Service

Staff were very accommodating and included a couple of other items above and beyond the MOT and service ie winter tyre change and pre end of warranty inspection. This meant everything was done in one visit

Service

I was treated in a friendly and business-like manner.

Service

Just utter money stealing rubbish. Tried to charge me 120 quid for a test they didn't even tell me about.

Service

Cant fault Douglas Park Glasgow. Very professional and helpful.

Service

I was advised I needed one new tyre. As they were four new tyres I wanted a matching one which Parks did not have. I took the car/tyre to my supplier and there was nothing wrong with the tyre which I was advised needed replaced. Still in use.

Service

Felt the job could have been done a bit quicker

Service

Superb. Car had developed a fault prior to a lengthy trip. Adviser Brian at Douglas Park managed to have a technician check it at a day's notice even though they had more than 90 vehicles booked in. Couldn't ask for more.

Service

all issues resolved with great communication

Service

Answered all my questions

Service

Excellent customer service and the fact that the car could be collected - free of charge - was an added bonus.

Service

Service offered was 3 weeks in advance, no offer of a courtesy car and on mentioning this, I was then given a date circa 8 weeks hence again. Please also refer back to my previous remark regarding the manner in which the conversation was conducted.

Service

Has I have said no problems

Service

Smooth process from start to finish.

Service

As above, quality treatment from start to finish

Service

very straight forward to book with. On the day its a simple process to book in and they are pretty quick and efficient.

Service

Ever since I bought my car from Douglas park I have constantly been let down by the after sales department. Ongoing issues not resolved and inaccurate information on tyre tread depths when performing service mot and vehicle health check.

Service

I booked my service and courtesy car on 25/1/19 over the phone. It was a month in advance due to the lack of availability of courtesy car. When I arrived I was told my car was booked in for a service a month later and no courtesy car was available.

Service

Cost of service was an issue but that's BMW standard costs and parts.....

Service

I had a brake fluid replacement done while I waited. It was a pleasure to sit and know the process would be smooth and efficient.

Service

Paid to get an issue fixed, took hours longer than they told me it would, then I had to go back as the issue reappeared two weeks later

Service

Car was ready when promised and work was carried out to the usual high standard. Had to wait slightly longer than normal when picking the car up.

Service

Provision of a replacement vehicle was not confirmed after several attempts to have this confirmed I was on the verge of returning vehicle.

Service

Completely satisfied

Service

Great service

Service

Was left standing for the drop off in town even though I was first waiting for 25 minutes. Driver just shrugged his shoulders and drove off with other customers. Very poor customer service.

Service

Excellent customer service

Service

I was really early for my appointment but they took me anyway didn't have to wait

Service

Easy to arrange a suitable appointment and access to the very modern service centre. Staff were excellent and the whole experience was good.

Service

Fast, efficient and courteous service.

Service

Fabulous service from start to finish

Sales

Very satisfied, Barry did the handover to me however explained pretty much all of it on the initial test drive so there wasn't much more to cover except the iDrive system

Sales

Sat nav had not been installed. I was told to take it in at the weekend and it would be done but when I did I was then told the code had not been received and this why it had not been installed. Still waiting for this to be installed 2 weeks later.

Sales

Car was immaculate on handover and every question I asked was dealt with competently.

Sales

Still waiting for the 2nd car key.

Sales

excellent service

Sales

Our appointment started later because the customers booked in before us were late. This wasn't a problem as it wasn't BMWs fault and other staff looked after us while we waited.

Sales

just a pleasant all round experience

Sales

David and Chris were friendly and also efficient in dealing with my specific requirements. Jack was very knowledgeable and enthusiastic when explaining the features of the car. The bouquet of flowers I received was a lovely touch too.

Sales

Chris was first class. Knowledgable, friendly, helpful and he made the buying experience a good one. I would go back to the same dealership next time due to his attention and friendly manner.

Sales

Not enough fuel in car on collection - just one quarter tank of diesel for a £54,000 car! This leaves a very negative impression I am afraid. Douglas Park Glasgow really needs a dedicated handover bay. Name wrong in V5 and Finance documents.

Sales

The quality of all of the people I dealt with

Sales

Amazing

Sales

Great services

Sales

Nice surroundings, attentive staff and professional approach

Sales

The sales exec, Jordan was very professional and thorough. He got me the car I wanted. Suggested some extras I hadn't thought of and everything was done quickly. He was a pleasure to deal with.

Sales

Love my new car all went very smoothly

Sales

The problem with the front doors is now in its third week and no nearer to being resolved taking away some of the enjoyment of what is a very good car.

Sales

Everything went to plan

Sales

No hassle and very polite

Sales

Car is brilliant and very happy with the staff

Sales

Friendly atmosphere .knowledgable sales personnel . Lovely showroom with vast amount of beautiful luxury vehicles

Sales

Received regular updates prior to delivery and talk through if features on delivery

Sales

Had to wait on Finance set up. Have an extremely sore back and therefore not ideal having to wait about especially when knew I was coming in.

Sales

pleasant, friendly staff

Sales

We found all the staff we dealt with at Douglas Parks to be friendly and helpful.

Sales

Staff were really nice and friendly

Sales

Car was beautifully presented & pleasant showroom

Sales

Good service and support

Sales

Good communication, helpful staff, my salesman in particular was knowledgeable, down to earth and professional.

Sales

Salesman was vert attentitive and happy to try and get me best deal.

Sales

I was very satisfied the way that I was treated no hard sales and everything was dun at ease

Sales

Again so easy and relaxed it was a joy, beautiful showroom and layout , no pressure.

Sales

Efficiency and knowledge of staff.

Sales

All staff were very friendly from the sales to the technical staff when we got our car.

Sales

Chris lort knew exactly what I was looking for and had excellent service