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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
298 ratings and 147 comments received in the last 90 days.
09 April 2024
Nothing was too much trouble, I got exactly what I wanted easily.
04 April 2024
Completely satisfied
04 April 2024
all perfect
03 April 2024
This is a first time sale to handover of the car same salesman
30 March 2024
The experience was great at the BMW dealership. John Macleod made is easy for me. Helped me in every way he could.
26 March 2024
The sales assistant and manager could not have been more helpful. We had a few problems with our trade in but the salesman, Ewan Smith kept at it until it was resolved. Can't praise him enough.
23 March 2024
Very satisfied
22 March 2024
Douglas Park Glasgow and Roddy McPhee are the best ever and I have had BMWs for more than 30 years. Superb customer service and support. Just brilliant
11 March 2024
Very pleased
11 March 2024
Friendly staff and impressive showroom
07 March 2024
Douglas Park BMW Glasgow were a pleasure to deal with and the sales Craig Duncanson was very good ??
02 March 2024
Dylan and Jonathan were brilliant through the whole process. Dylan also phoned a few days after I purchased my car to make sure everything was going well with it, you don't get that with a lot of other dealers
01 March 2024
Couldn't ask for any better a service
29 February 2024
Just made to feel welcomed and not rushed
29 February 2024
Seemless change of vehicle. Nothing was a hassle.
28 February 2024
The sale was straightforward as I knew what product I wanted. The sales advisor emailed options and costings. I thought there might have been a follow up call/email post purchase??
28 February 2024
Craig Forsyth was very friendly and informative. He made me feel at ease and was showing me various cars and all of the options with each.
28 February 2024
Because they treated me with kindness and respect, and they are friendly people, and I thank them for what they gave me
27 February 2024
No negative aspects.
23 February 2024
Again, staff were fantastic, very helpful and professional
22 February 2024
Sales staff all very helpful and courteous and pleasant.
22 February 2024
Attentive and knowledgeable staff took time to ensure my needs were met
24 April 2024
The staff kept me informed and were also very courteous,the job was done on time thankyou.
23 April 2024
Happy with the service
22 April 2024
Booking in procedure was simple and quick as was collecting car on completion, which was returned cleaned and valeted.
21 April 2024
Prompt service . Got my car back very quickly
21 April 2024
Good efficient reception and servicr
21 April 2024
I have used this garage since 2008, and have enjoyed great service from excellent staff
21 April 2024
everything went smoothly
20 April 2024
Work was carried out on time no other issues
15 April 2024
Very helpful in arranging the service. Blair was excellent.
13 April 2024
Sort out things quick
13 April 2024
I have been happy with the service so far but I received my car back after initial work with a new issue that it has to go back into the workshop for. This is causing me to have to change my work week to create time for this.
13 April 2024
Terrible brand new car never out of the garage
13 April 2024
Problems resolved - professional service
12 April 2024
All work was carried out in a professional manner.
12 April 2024
Car was booked in, it was taken on time and ready to be picked fairly quickly.
12 April 2024
Kept updated on work, staff very friendly before and after service works
11 April 2024
Great customer service
10 April 2024
The work on my X3 was done to an excellent standard, and communication with the Pinkston Road service centre was excellent. I was kept in the loop as to what was happening with my car at all times. Very good.
09 April 2024
The job was booked in. I dropped car and key off in key safe at a time suitable to myself and the job was completed to my satisfaction
09 April 2024
Very professional and efficient top brand ans staff
09 April 2024
Outstanding service provided
08 April 2024
I'm happy with the sevice
08 April 2024
Addressed the problem but took longer than expected
08 April 2024
Checked my car in and was kept updated throughout the day if the progress and when my car would be ready.
08 April 2024
My car was in for a recall. The work was done. The staff were pleasant.
07 April 2024
Easy to make suitable booking dates and their collect and return service is superb . As usual the service department was excellent and efficient.
05 April 2024
The only drawback is the site of the garage which is pretty awkward to get to and from once you have dropped your car off for a service
04 April 2024
After approx. 3 weeks they managed to fix problem that was caused by an incorrectly fitted part, fitted by one of the technicians which let in water when raining. The defect started as an intermittent fault in October and eventually repaired in March
04 April 2024
Honest, courteous and honest
04 April 2024
Attentive and quick turnaround.
03 April 2024
Nothing really to say completely happy.
03 April 2024
Efficient booking and management of the process
03 April 2024
David Smith was very good to deal with. Understood the frustration and product failure. Was diligent in maintaining contact, requesting supporting information, conveyed mutual understanding of my situation, and got the failing resolved.
03 April 2024
Everything done. Only thing was the time it took. I didn't know there was an express option - dropped the car at 7.15am and they didn't look at it until 4pm. My fault for not asking but could have been offered
03 April 2024
Car repairs were carried out efficiently and in a timely manner with regular updates from branch
01 April 2024
Perfect service
31 March 2024
Work completed very well and timeously.
31 March 2024
It took much longer than I expected to do the job but thanks to Liam the job was brought forward so that I could use the car for a hospital appointment
31 March 2024
Nice premises , helpful staff , a bit too brightly lit , but do job , and give clear price
31 March 2024
See above. Original request to check and replace boot vents ignored, given it was a product recall on Z4 e89 I had advised this is what I wanted looked at first. Service manager eventually got involved and resolved but the experience was painful.
31 March 2024
Very professional and courteous.
29 March 2024
Efficient and corteuos.
29 March 2024
Great service and polite staff
28 March 2024
Fixed erg cooler issue
28 March 2024
Didnt check brakes as per my service booking email. Also washed the car which i said not to do when i did the on line check in the day before
28 March 2024
Car service carried out perfectly, and bonus of car wash + valet.
28 March 2024
There was no attempt to deal with the additional work required. Impression given was that the minimum service requirement would be carried out as quickly as possible. Work required for brake judder and corroded screws still outstanding.
27 March 2024
Everything worked well from booking to car collection.
26 March 2024
Everything done well
26 March 2024
Effortless smooth experience
26 March 2024
The self check in was broken, But the staff were right over to me and dealt with my check in quickly
26 March 2024
Kept me updated, nice polite staff member when I received my car back.
26 March 2024
Will never come back as it is pure waste of my time
26 March 2024
Sales manager too pushy. Put me off coming back to Douglas park. Should have more interest in customer than selling per se.
26 March 2024
Faultless.
25 March 2024
Superb as usual
25 March 2024
My vehicle failed its M.O.T. Test due to a broken suspension coil spring.The problem was explained promptly.The replacement parts were ordered and fitted next day.Retest was done.Back on the road in short order. So a pot-hole cost me a day.
24 March 2024
Was told warranty would not cover nearside driveshaft or
24 March 2024
No issues and no problems
24 March 2024
Always kept informed about the vehicle health and work to be dine
24 March 2024
Again remark low because of the curtesy car condition
24 March 2024
Kept informed
24 March 2024
Very professional
22 March 2024
All the staff at pinkston road BMW are friendly, attentive, professional, and helpful, any problems are dealt with, and you leave feeling you had a great time.
22 March 2024
Excellent friendly service
21 March 2024
There was a technical issue with my booking and was told that I could not be looked after even though I had a confirmed booking. Kelsey phoned me and offered an alternative date but this was no ideal She did her best and got me looked after top staff
21 March 2024
Good service & competent staff.
20 March 2024
I have received excellent services as more than I expected.
19 March 2024
Liam was very helpful and good at keeping me informed
19 March 2024
As above, was told the wrong date for my booking and had to rearrange my work schedule to accommodate.
19 March 2024
Car service went fine, car used to get a full valet only recieved an outside clean and a light hover to floor mats in the front. Changes to the services provided in past years which were always a benefit to buying a BMW no longer being provided.
19 March 2024
This is a strange one, I have had on a couple of occasions had to take my car back as the work has not been satisfactory. However although the issues are rectified it can be annoying as the work should be done correctly the first time.
19 March 2024
No follow up to previous response to questionnaire resulting in the same problem arising again.
18 March 2024
As recorded anove
15 March 2024
Everything went like clockwork.
14 March 2024
Margaret the chief is helpful and approachable as I have found in the past. Blair the advisor was very good.
14 March 2024
Did what was required and contacted soon after
14 March 2024
Took the car in a day early, due to commitments on the day my car was meant to be serviced. They looked at my car a day early and I got phone calls telling me exactly what was needing done and needed done to the car.
14 March 2024
See above
14 March 2024
Jobs not completed to a decent standard
14 March 2024
I've used Douglas Park over the years and they are always very friendly efficient and helpful.
14 March 2024
Always give a very good service
14 March 2024
Took a long time to get an app no courtesy car available.
14 March 2024
Absolutely no issues
14 March 2024
David at BMW Glasgow was excellent to deal with and kept me informed about the work on the car. He also phoned prior to the appointment. Liam sent an informative video of the car being checked.
11 March 2024
Efficient Service
11 March 2024
Service received was completely unsatisfactory. Will never use this showroom again. Even after being a loyal customer for many years.
10 March 2024
All went well
09 March 2024
I am under the impression that the recall caused my fault and shocking fuel consumption for over year. Why did they not do a diagnostic repair of the fault caused by EGR or at least diagnose it and say £x to fix. I had to go elsewhere. Poor show.
09 March 2024
Excellent service by the whole team and managed by Blair Little.
09 March 2024
As I'm getting all my BMW service and all other jobs done from many years
06 March 2024
I enjoy the ease of parking your car.There's always plenty of parking space.I also like the auto check in.
05 March 2024
timely factory recall complimentary valet
04 March 2024
Good communication. I liked the online check-in and key drop.
04 March 2024
I recently changed the front and rear windshield wipers, but they are not good at all, and they do not clean the windows well at all
04 March 2024
When i came into the showroom the young lady who attended to me was really helpful and friendly. I had ran up from town ( arrived puffed out) and I was offered a bottle of water. We did the paperwork and then I was shown out and walked to my car.
04 March 2024
My car service was taken care by Blair Little. He is really friendly and provides me proper guidance and service. Thanks a lot.
03 March 2024
Aligned with my expectations
03 March 2024
I couldn't have been helped any more than I was.
03 March 2024
From start to finish I never really had to anything other than hand the keys over and pay the bill. They collected the car and dropped it off. Was kept up to date with the service and everything was explained very clearly.
02 March 2024
Although I didn't attend the servivce centre on this occasion when I do go I'm always treated courteously. There is always tea/coffee and biscuits
02 March 2024
Work got completer and updated throughout
01 March 2024
Professional Service and Customer friendly environment.
01 March 2024
Excellent service
29 February 2024
I needed my car to be returned as quickly as possible. Jack Law was most efficient in enabling this and regularly updated me with the car's progress throughout the MOT & service, including organising a minor repair. Thank you, Jack.
28 February 2024
Service was great from start to finish
28 February 2024
You couldn't handle the bodywork or transfer the car to the bodywork garage. The tyre pressures weren't checked
28 February 2024
Salesman Dylan was great to deal with especially for being fairly new to car sales
28 February 2024
Job Done.Car washed.
28 February 2024
Price too high. Communication poor. No courtesy drop off to city center.
28 February 2024
Had service, brake discs and pads all round and car feels like new again.
27 February 2024
As above.
27 February 2024
Very easy drop off process and work completed to a high standard.
27 February 2024
Extremely satisfied with my service experience will definitely be using the services at douglas park again Keep up the good work
26 February 2024
Good service, communication whilst car in workshop could have been better, esp regarding pick up time. Tyre prices expensive compared to other retailers.
26 February 2024
Once again professional
25 February 2024
Courteous and professional service
25 February 2024
As above
25 February 2024
Refer to above !!!
25 February 2024
Because the said complimentary car wash and however on the app but they did not
22 February 2024
I was satisfied with David Smith who attended to me on the day but I was expecting my car to be cleaned and hoovered before I got it back and instead it hadn't been and there was a new dirty mark on the drivers door
22 February 2024
no issue with the service my car received at all but between the two Douglas Park branches I checked regarding my service I was given different prices on 3 different occasions. Paying more than £200 less than my original quote.from Hamilton branch
22 February 2024
Great service from BMW and Blair was exceptional
08 February 2024
I have never had a good experience with Douglas Park Service. Courtesy cars requested at time of booking not being available on day of drop off. Work taking longer, phone calls not answered at all - and then when a message is left calls not returned.
18 April 2024
Dylan was very helpful and informative during the purchase. He spent time going over the features of the car during the delivery and even went to the trouble of putting a bow on it!