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Staff were extremely knowledgable and helpful. They went out of their way to ensure that the check-in process, update and collection were handled perfectly. I wouldn't take my car anywhere else.
Two months out of warranty, experienced an issue which, with the intervention of the Service Manager at my now go-to service centre (Douglas Park BMW Glasgow), resulted in a significant contribution being made by BMW (agreed to meet the cost of parts
DP did not admit to an error made previously but they carried out a repair for free to their credit. Additionally during the last visit I felt the front desk customer rep was a bit pushy for additional work to be carried out.
Customer service excellent friendly staff
The service itself was fine, from what I know, but despite the car being cleaned it was pretty dirty
Friendly helpful attention
It is a totally functional, efficient service, undertaken in a modern facility and aimed at dealing effectively and successfully with its, almost by definition, "high-end" clientelle.
Labour cost too high
Service experience is always very good at Douglas Park.
Last service visit involved a brake fluid change. Car was given back with a soft brake pedal. Service person was defensive and gave excuses for problem. I felt that communication was poor and did not feel that there was a genuine apology given.
Courteous, fully informed re progress of service . Managed to sort air conditioning as a last minute request .
There was a longer than anticipated wait to get a lift into the town centre after i had dropped my keys in. There was also a long wait to when returning to pick my car up after the service.
Car was not valeted and part of service due next month forgotten to be done
Everything completed as requested
Had to wait 2 weeks for an appointment to get car repaired. Car goes in, wait almost a full day to be told that "somehow" the wrong parts have been ordered. Given that I was the party put out, I had to do what was "easier" for the dealership
I had to make an unplanned stop at Douglas Park as my car was considerably overdue a service and a warning light appeared. Staff were extremely helpful. They went beyond correcting the issue and gave the car a check over before I left.
Catered for all my needs in a professional manner.
Graham in the Servicing department was very professional and efficient and gave me good advice on my options
Booked in efficiently...updated throughout & informed when complete
Pleased with how I was treated and staff came across as professional. 2nd time though I have mentioned a fault with the car under warranty which has not been looked at.
Car collected from home at the specified time and delivered back roughly at the time advised
It was problem free and I was well looked after. The minor mistake I identified on the paperwork was quickly rectified.
Margaret at Parks is and was a delight. She is helpful and understanding. I have had the pleasure of dealing with her over three years now.
Car was not ready on time. Over ran into a 2nd day. Garage asked for the courtesy car back as it was booked out leaving us with no car. When this was highlighted we were allowed to keep the car. Our car was returned next day washed and vacuumed.
Sales executive David Ferguson was excellent, great advice on what to get, reply's to calls or emails really fast and can help with any question
Honesty , professional ,friendly
Seemed to take a long time to fix a common exhaust fault else it would have been 5.
Friendly help staff, easy check-in /drop off.
I had a change of plans and the staff at Douglas Park pulled out all the stops to accommodate. Very much appreciated. Thank you.
As always efficient. Polite. Friendly
First star treatment
I have had my cars serviced at Douglas Park for the past 10 years and I am always fully satisfied in their treatment.
very unhappy with the manner of dealing from BMW Glasgow. The exception is your Genius Megan who was very knowledgable and helpful and led us to come to the conclusion that we would buy a Mini Countryman
Checking the car in was easy and quick, I was offered a lift into town, the car was cleaned and valeted for me. Just overall good service.
Servicing as advised and scheduled
Kept updated throughout the service
Had an issue with contradictory information given by Parks regards my brake wear. Having raised the matter the answer was that the technician was right but if I was unhappy just drop in. Clearly I didnt but heyho no follow up from Parks so assume ok
3 visits - Car in for service / MOT. Presented for MOT before service and failed. Ruptured tyres (over 10 since I have had vehicle). New tyres sourced (BMW grossly overpriced) and fitted. Car not re-presented for MOT as further ruptured tyre found .
Although the wrong tyres were ordered for my car, I was provided with a courtesy car immediately and given a free MOT as compensation for inconvenience.
Fantastic service really appreciate the care and attention. Highly recommend the staff / service.
Excellent service including being able to fit extra work in without keeping the car any longer than originally anticipated. I was kept fully informed about progress throughout.
everything went as expected
Staff were lovely and helpful.
Took ages to get a simple appointment
Had to call emergency support as coolant low after check saying ok Gone in for 3 new tyres but one was not inflated properly
Always provides a very high standard of service.
Quick turnaround for the repair and kept informed throughout the process however some of the 'courtesy' health check recommendations felt like a sales pitch to get money rather than legitimate issues.
No complaints or concerns
Staff were very attentive and helpful
informative feedback at handback
Great people to deal with and all very helpful.
Professional and courteous staff and treatment. Very good communication.
Good staff and kept me fully advised throughout
Professional competent dealings
Again service excellent..warm professional service
I couldn't get booked in on the initial date I requested and if I wanted a courtesy car I would need to wait for 3 months I Had a rear light fault and they didn't have the part to fix it so I had to illegally drive my car for a week
refurbished wheels look great
Won't be Back
Repair carried out under warranty, all good.
Good service from both sales and service department
My Car is 4 years old with 55,000 miles. When I booked service I was told that I was covered by a 5 yr service package. On dropping the car off I was advised that there could be a mileage limit. Only after the service was I advised I was not covered
Car ready on time. Good video explaining everything.
Always well looked after
The dealership did all they said they would and indicated issues needing attention.
Service was good from the staff
Car still got same issues was lied to when sold car was told 42months turns out to be 48 car is not what was told
They did not find or fix my problem
From calling up to make the booking, to dropping the car off and picking it up the process was very smooth. Staff are all extremely courteous and helpful. Car was cleaned before coming back to me as well!
Very efficient service however slightly impersonal and had the feeling that I was on a production line.
prompt, friendly and efficient servive. every thing explained .
As above - personnel very helpful
Everything went smoothly from start to finish. Everyone was polite and cheerful.
Courteous, helpful and efficient from beginning to end.
Just a wheel change. Work carried out competently, and car returned in clean state. Reception staff helpful.
Very poor, waited 1 hour to collect my car as the service technician apparently went home with my keys in his pocket and again nothing being done to sort the corroded brakes. Still actually waiting on a phone call about it from the service advisor!
Everything done as promised on time.
Appalling service of this car and previous car. Shouldn't be offering service.
I went elsewhere due to the long delay
Treated well through the process
We had spent a lot of time picking and selecting the right car for us. We did not receive this car. It was the incorrect seat colour. Upon realizing this our options were 1:- Accept it 2:- Reorder with a further 4 month lead time and increased cost.
Test drive of vehicle and sales staff explained everything very well. Felt I was a valued customer. I will give future custom to this dealership.
Couple of marks on the leather seats.
Enjoy the experience thanks to staff . To class
Very friendly staff . We did not have to wait to long. Nothing was a issue
Was delivered to the dealer and presented exactly how a new car should be. Was only the weather that let it down as it got dirty within 5mins of driving. However not BMWs fault
excellent service from start to finish
We are very satisfied with the service we got, it was very professional compared to other car dealers. If I had one very small issue it would be that we didn't receive our new car in the handover area. Everything else was perfect!!
Outstanding service and attention to detail from reception to salesman to finance ppl
Fabulous service from start to finish
Very satisfied, Barry did the handover to me however explained pretty much all of it on the initial test drive so there wasn't much more to cover except the iDrive system
Sat nav had not been installed. I was told to take it in at the weekend and it would be done but when I did I was then told the code had not been received and this why it had not been installed. Still waiting for this to be installed 2 weeks later.
Car was immaculate on handover and every question I asked was dealt with competently.
Still waiting for the 2nd car key.