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ABOUT Douglas Park Glasgow

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Kept up to date with progress in n the vehicle and was happy to have a courtesy car ( optional)

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FIRST CLASS SERVICE

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The car was fixed quickly and n time

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when I arrived home after having the offside rear wheel replaced under warranty I found an excessive amount of balance weights on the rim almost a quarter of the rim. The wheel had been counter balanced and the valve cap was missing. rectified now.

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Good communication reasonable costs

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3 years warranty is not always clear and causes dissatisfaction. I had a real issue which was not readily rectified but was resolved a couple of days later.

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Great service

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Work was completed well within the timescale given. Seating area provided was nice and the availability of hot/cold drinks together with croissants/pain au chocolate was a really good and appreciated touch.

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arese that's my honest thoughts

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It was only in for an alloy repair but had to be off the road for 4 days.

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Could not do enough for me in resolving any problems I had.

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My car was returned in immaculate condition.

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Staff attended to potentially complicated situation using own initiative and got all matters resolved to my satisfaction.

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Excellent staff.

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The service on my car was done on time

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No problems with communication regarding vehicle once service was completed.

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It took too long and was too expensive. Since having it done I now get an error message about the rear spoiler which is deploying at low speeds and the error is that it cannot adjust. Not critical as the spoiler is unnecessary but annoying.

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Everything is working again

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Easy to organise service and once again professional manner by staff

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Friendly and helpful staff, pleasant waiting area.

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Wrong tyres fitted on to my car. Run flats were fitted when normals shouldve been fitted. Had to flag the issue up myself and then visit the store again to have the correct tyres fitted. (Which was again the next day).

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Regular updates.

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No issues

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Excellent garage to wait for a while. Lovely friendly staff

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When I called to book my car in I was given an early date that suited me. I was kept up to date with how the work was progressing and the car was ready when promised. The premises are always smart and the staff are efficient and friendly.

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Car was serviced in time given and valeted to be returned in agreed pick up time.car spotless .

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The excellent after sales service provided by Douglas Park BMW, Glasgow hakes owning a BMW trouble free and a major reason why I replaced my old BMW with another BMW earlier this year.

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On time return

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Because of the first class service I received

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Customer service was superb

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could not get a straight answer from anyone as to whether I needed the microfilter change when getting an oil change.

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Service and MOT carried out on time specified with no problems.

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Nice receiption, nice staffs and very good services

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Efficient and good waiting area

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The salesman was very helpful and made the whole process enjoyable

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Everything was as it should be at a competitive price

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Got a waiting appointment for my MOT and didn't have to wait very long. Car is returned nicely cleaned. Pleasant staff and nice, comfortable waiting area with free coffee/tea.

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Kerb damaged wheel stripped down repaired and repainted first class job done

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Recently I found water in my rear nearside brake light unit and the initial inspection stated that the water ingress was not covered by the warranty. Which I felt unhappy with the outcome.

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Friendly professional service

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Just as it states above - I was very satisfied with the service.

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Treat with care

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Efficient and reliable.

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Great customer service, quick turn around to accommodate my schedule.

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I Bought a car under warranty and i brought it to yous to fix and yous said there was nothing wrong with it and that its been tested, yet when i took the car to another bmw garage they figured out the problem and its being solved

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The car was in for 3 items and 1 was a squeaky front brake, I was told this was fixed but it still appears to be happening and I'll need to book it back in.

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wait for a change of winter wheels was to long

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...... I have now bought (at great expense) a potentially un-drivable car as replacement tyres can't be provided and no solution is being offered.

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Not informed car was ready and had to enquire. Had to wait over an hour for hand-back because

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Staff were 1st class

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As usual the service was excellent, the staff are super and we also got a lift into town.

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Job was done well and car was returned clean and with full heath check carried out.

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Because your staff was very polite and smiley

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I was under the impression, as were the staff that a Brake Fluid change was covered under my plan & called me on my way home to ask for payment!

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Good quality work opening times a bit restrictive and actually getting to an advisor a bit irritating

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The workshop carried out everything I asked them to do in a very professional manner

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As per above. Great to get a drop off

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Arranged to have winter wheels and tyres changed--they store them free of charge--speedily and efficiently dealt with plus a health check and valet -all for a nominal charge--very impressed

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Recall check performed, advice given on health condition of the car. I'd no concerns or issues with the visit.

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As above. A refund has been agreed but this should never have been allowed to happen

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went through the service report, explained everything in detail

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The work was completed correctly, by the time promised and the video and condition report were comprehensive and informative; the cost was very reasonable. Overall a very good experience.

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Service, etc. as expected. Minor glitch was that an amber Service Warning appeared on subsequent start-ups and I had to return to BMW to have this cleared / reset. That was promptly done whilst I waited.

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Required new tyre but it could not be replaced by same make of tyre.

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A couple minor communication queries but overall very very good

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Really good customer service and helpful staff.

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This was a minor service for brake fluid which was easily arranged as BMW contacted me to arrange the service. A date was arranged to suit me and work carried out quickly to allow me to collect car by lunchtime. I was kept updated on progress.

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Everything was as good as usual except for there being some delay. I was in sharp 8:00am Saturday morning for a winter tyre swap after sitting 2 hrs I had to enquire how much longer it would be. Break pads needed replaced in stock done there and then

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Staff very friendly and helpful. Required some follow up work following purchase of car, but fully addressed at first time of asking.

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Absolutely no problems encountered

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When the car was serviced your systems were down, so the car cane back without any paperwork indicating that the service had been carried out. I requested this but it was never sent despite two reminders. Poor show!

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Nice video of checks sent to my phone, car and all paperwork ready when I arrived to pick it up

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Top service from a top marque.

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Repair work is quite satisfactory, genuine parts will be used and always get back the car in time and washed shining.

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They agreed to order the part when I made the booking. When I delivered the car they had not ordered the part thereby meaning that I had to visit a second time. Very inconvenient.

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Unfortunately, the part which my car needed as part of the recall was not in stock when I booked my appointment so I had to leave my car overnight which I hadn't planned to do.

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Excellent Staff.

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Profession in all areas

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Nowt wrong

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Answer split across question 1 and 2.

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Douglas Park addressed repairs to my car thoroughly and made every effort to reduce inconvenience to me-providing a courtesy car, and good communications.

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Service video and post service exemplary. It's why you got my repeat business

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No stress everything was thought of for me. Didn't have to worry about a thing as they take care of everything.

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service and maintenance aspects, getting the cars issues dealt with haven't been the most efficient

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Staff were on the ball and understood I was waiting for the car.

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Made every effort to meet my needs

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Good customer care

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Good staff and a nice place to be.

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Found the price of wind screen wipers a bit over the top .

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Vehicle was in getting a tyre replaced when I returned home the wheel was missing the msport sticker and valve cap!! Poor workmanship

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Priority attention was provided given that this was a new car returned for the 3rd time to correct an air con fault ( lack of gas). I felt the team fully recognised that this should have been corrected on the 2nd visit.

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See above

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On a previous visit, Douglas Park advised that my Z4 shock absorbers looked "weak". I had the Z4 independently MOT'd prior to the Douglas Park service and it passed with no problems. I'm just being cautious about Douglas Park work and charging.

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Kept in touch and kept me updated. Professional and caring.

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Polite and friendly staff

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My service book states that the service periodicity is 2 years or 20000 miles, my car has been in for 2 services this year alone

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As advised above.

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polite efficient service

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Delighted with car. Beautiful car and well presented.

Sales

My only issue was that after buying the carr I was told I would need to spend a durther 400 on a service after car was run in.............why not just inckude that in teh price as it spoiled my experince a little

Sales

Everything was easy, only improvement for me would be less visits, I had to come into the garage in person just to sign a form which just wasted an hour and a half with travelling.

Sales

See answer 1, Car not ready, smart key not charged, no cable to charge key, no Bmw genius on site to assist with all the tech on the car, car battery not charged

Sales

I know the staff at the car dealership and they know me, so it is normally a pleasurable experience when purchasing a new car.

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Scott Carruthers was very helpful and professional throughout the whole process of purchasing my new car.

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I was drawn more to an online purchase to access a better deal but the ease of the local BMW service was a far better experience

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Quick, efficient, courteous and friendly sales staff.

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Can't fault anything

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Having previously bought a Mercedes and Audi , my wife got a bunch of flowers when collecting our new car , that we thought was a nice touch. However nothing at this BMW branch which was a bit disappointing.

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Smooth process

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The dealer helped me choose the most suitable model for my needs and made the delivery on a day that suited me.

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People we met were helpful and knowledgable

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No issues all well explained and felt valued.

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The whole process was handled very efficiently by Graeme Gibson. My registration was also transferred over .

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Every thing perfect ??

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Made it very good experience

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Graeme and David were really good an dworked out the right deal for me.

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Gareth was an excellent sales person, delivered a cracking deal and a car that ticked all the boxes.

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The staff at Douglas Park went the extra mile with help and advice and being my wife and I's first purchase from BMW were excellent all round

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Relationship I am comfortable with.

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Salesperson very helpful.

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Excellent customer care with Graham Gibson just hope this continues

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good friendly service