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ABOUT Douglas Park Glasgow

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It was all pretty smooth. No issues.

Service

Received full explanation of problem with car, how long repair was likely to take( which proved to be accurate), and promised courtesy car which was delivered to my home next day.Stress free experience .Staff member made me feel valued as customer.

Service

good communication regards my service - pre and during

Service

Just genuinely great service

Service

flexible wit appointments, vehicle ready on time - and washed!

Service

All work was carried out to a high standard and in a timely manner

Service

They were fantastic! Especially Yvonne, great customer service!

Service

Quick efficient service.

Service

The friendly and courteous manner of the receptionist and service dept

Service

I had an issue, it was dealt with. I think that's all that can be expected.

Service

Staff where really friendly and helpful.

Service

From telephone booking to check-in, to collection, the whole process was seamless and conducted in a personal, professional, friendly and, in these COVID times, a reassuringly safe manner

Service

Everyone it's polite and helpful. Opening times are a bit late but the staff always opens half an hour earlier to take my keys and sort me out so I can go to work.

Service

Drop off and pick up easy, communications also good.

Service

No issues, did not have to wait too long.

Service

Service with a smile and a decent price for a brake fluid change. Also, a comfortable place to wait.

Service

Very good facility, everyone at the garage was very good and provided an excellent service

Service

Expert technical work and great customer service from Gemma who dealt with a minor issue before I even thought about it.

Service

Attention to detail

Service

Usual high quality service. If I could award 6 stars I would.

Service

The team took ownership and provided a great service

Service

Yvonne was fab. Really lovely to deal with. Super helpful and organised to resolve another issue I was having and really went out of the way to resolve it. She's lovely snd Kevin the master tech also assisted.

Service

Efficient, seamless service

Service

Job well done and vehicle was collected from home and returned to home.

Service

Friendly & efficient service - taking many covid safe actions

Service

Car's performance back to like new. Feels great to drive. '

Service

Great service

Service

Efficient and corteous service

Service

Was very well looked after and everything was clear and concise

Service

Overall I was happy with the experience of dealing with the MOT problems. A service was not necessary in view of my low mileage.

Service

Friendly welcoming atmosphere and over many many years excellent service from experienced engineers.

Service

Very efficient service.

Service

Work done on time and as quoted.

Service

Customer service

Service

Efficient and fast.

Service

Very professional and courteous at all times

Service

Excellent service

Service

well organised particularly with regards to Covid precautions always friendly staff

Service

Having finally managed to arrange to attend for the vehicle recall allowing for family problems associated with COVID and use of a courtesy car it almost didn't happen however in the end the experience was highly satisfactory.

Service

I was in for a service and MOT and dropped my car off early. The courtesy car I was given was good and communication with the garage was excellent.

Service

Again fast and helpful. Great looking showroom as well.!

Service

Delivered exactly as promised

Service

The service was done on time

Service

Always a friendly, welcoming experience with knowledgeable, friendly staff. I've used Douglas park for a few years now so when it came time to get a new car I was more than happy to use one of their branches

Service

A great customer service offered by the entire team. The service department are very friendly especially Yvonne is always willing to help no matter what. The car pickup was seamless as well. Excellent

Service

Staff Very knowledgeable

Service

Sorted the problem and gave a proper explanation

Service

Fantastic service from the staff my service assistant was brilliant and the staff were very helpful

Service

Car service done, MOT done and whole experience was excellent

Service

Prompt and accurate

Service

Quick & efficy

Service

job completed on time and they kept in touch.

Service

The could not have been more helpful, knowledgeable and pleasant to deal with

Service

Completed on time as stated

Service

My car was recalled to replace a part, no issues with dealership as job was completed within timescales agreed.

Service

All checks required undertaken. Pick up and drop off arrangement helpful.

Service

The garage was able to MOT my car and do the end of warranty check in the timeframe I had given them.

Service

5 star.

Service

Very happy and friendly staff

Service

Friendly informative service + collect and deliver was a real bonus!

Service

Exemplary customer service provided by Margaret Duncanson and Mark Crook. Both kept me regularly informed of the ongoing issue and reached a satisfactory conclusion with minimum fuss. Highly professional and courteous.

Service

Good communication, quick work.

Service

Kept me informed about the car

Sales

Jordan was professional, courteous and very knowledgable.

Sales

Salesman was first class in all aspects , offered us test drive and arranged this without any hesitation, Car was ordered and delivered in time as salesman indicated , we were shown controls and given contact details just in case anything arises

Sales

No problems at all, felt at ease

Sales

Great attention to detail and positive environment despite the restrictions due to Covid

Sales

Excellent communication from Sales Exec. Kieran Higgins, via email providing regular updates and explanations re the process with quick turn around from initial visit to collection day and follow-up telephone calls.

Sales

Sales and support team were welcoming and helpful

Sales

Despite the restrictions we are all facing at present nothing was too much trouble. Staff were very helpful as well as knowledgeable and kept me informed throughout the process.

Sales

No hard sell. Sales team happy to take time to explain different functionality, spec, order process, finance etc. Very friendly team everything's straightforward. Good social distancing. Good communication between sale and delivery

Sales

All went great. We could not fault anything.

Sales

great service and courtesy from graeme gibson

Sales

I found the staff friendly and helpful Christopher had a car in stock which he thought might be of interest, I collected the car and he ensured that I knew how to operate it as it was an automatic

Sales

Staff polite and helpful.

Sales

The staff where all friendly and very helpful making the buying experience very easy. A special word of thanks should go to Kieran Higgins who went out his way to help me buy the car and for helping after the transaction as well.

Sales

Got it before the date specified, constantly kept updated on the car progress