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ABOUT Douglas Park Glasgow

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Purchased my car from Douglas Park & it's always a great service they provide,even with my previous BMW 4 series which I purchased from another dealer I always went to Douglas Park for my services etc. amazing service

Service

pick up car from house on time, very nice to my wife when doing so, dropped the car back after service and warranty work. cant ask for more. also got the health check video which is nice

Service

Everytime I go to Douglas Park they have done a good service.

Service

The service team have worked on a number of occasions to find the source of noises from the road and steering wheel and repair as necessary

Service

My issue was efficiently handled in all aspects.

Service

Overall the process is easy. It's a clean, smart branch that makes you feel important.

Service

From start to finish staff were outstanding

Service

The staff were friendly and kept me updated on the progress of the work being done on the car and any faults that there was.

Service

It was so easy and efficient. The staff were cheerful and helpful. They start at 0800 hrs. a good idea.

Service

Great communication by Corporate sales team. Pauline Priestly could not have been more helpful in my requests.

Service

Just how I feel about the service

Service

Job done quickly.

Service

Again my reasons are simple, at Park's you don't get the miinimum of service, they go beyond that and notify you of any issues you may expect in the future, via wear and tear, all whilst keeping you abreast of the work they are currently doing.

Service

As above. Staff are very friendly and helpful, appointments made to suit me and all work required explained in advance. Easy drop off and pick up and all covid protocols in place make for a reassuring experience

Service

Always helpful staff at Pinkston road , Glasgow. Willing to go the extra mile to make things as easy for the customer as possible.

Service

Car had a headlight bulb & parking light bulb out.despite not being booked in the staff got it sorted and back on the road in under an hour

Service

Do exactly what yo say you will do and on time.

Service

Very professional, well mannered staff

Service

Easy to deal with everything explained and no hidden fees

Service

Great, no complaints thank you.

Service

One of the best dealerships I have been to

Service

So easy to deal with communication great. Had Mercedes previously loved my car but dealings with showroom nightmare.

Service

Always good service.

Service

Service staff are very explicit in details of work carried out on the vehicle.

Service

Good service. Friendly staff. Good quality work.

Service

All four bmw I've owned were bought from Douglas park and everyone has been serviced and anything else that they have needed has been done by Douglas park always been happy with the customer service and everything they did to my cars.

Service

Absolutely no complaints

Service

Friendly, reliable and detailed service.

Service

Impressed with the health check video reports. The team at Polmadie are always friendly and helpful, that is why I have been using them for over 15yrs

Service

Always good service. Done on time and car well presented following service.

Service

Picked up and dropped off no inconvenience to ourselves

Service

They have always dealt with me promptly and well, never has issues

Service

The day was well organised, felt very safe, everything as it should be

Service

Good service with good covid protocols kept me updated on progress and returned very quickly

Service

All went very smoothly.

Service

Kept us informed and carried out tyre replacement as required.

Service

The customer service was excellent. My car was picked up in the morning and returned mid afternoon. Video of health check. Simple and no stress for me

Service

happy with the service

Service

Efficient and the team are very friendly.

Service

serviced my car and changed to summer wheels and tyres. went over everything with me. got my car back cleaned inside and out at stipulated time--all very efficient

Service

The process was straightforward the work on the car was completed on time and the car was available to collect when I had requested it.

Service

Even in the current climate of extra measures for safety, there was very little waiting time and when collecting my car the representative fully summarized what had been done.

Service

My car was fixed to my satisfaction.

Service

Easy to book and staff were helpful

Service

Issue resolved promptly and csr performing perfectly.

Service

Very pleased with work done and time it took.

Service

No issues with anything or the bill.

Service

Lets just say, when Im buying another car for me or my wife it will be a BMW... This is solely based on the service and professionalism of the service taem ta Douglas Park Glasgow

Service

Professional service

Service

Top quality customer service

Service

Excellent service

Service

Reasonable cost and easy to book. No drama

Service

Good service

Service

From initial contact by the customer service to having the recall procedure carried out all staff were very efficient and pleasant. And my vehicle was cleaned both inside and out. No issues thanks for a great service.

Service

extremely happy with BMW services.

Service

I was happy with the service & communications

Service

They carried out the work just as they specified. They were friendly and helpful. Suggested a service plan which would help save money on the next big service.

Service

Staff attentive, kept me fully informed and Mark the General Manager ensured the work was completed on time.

Service

Everything seemed to go well and so far so good

Service

everything done for you

Service

Friendly staff

Service

Car came back perfect

Service

Swift and friendly.

Service

The staff deal smoothly and efficiently with the customer process. The staff are very friendly and easy to talk to and communicate technically

Service

Major service would take two hours (when booked) so decided to wait but was told it would take longer on the day. Explained i had something critical planned later that day , so the garage had to put two techs on it to complete it on time.

Service

First class service.

Service

Margaret helpful and attentive

Service

When they unveiled the car, was a real personal touch.

Sales

Very efficient transaction

Sales

Listened to what type of car we were interested in and took us through the process explaining everything and very knowledgeable about the car

Sales

Always felt your salesman Christopher was looking me and nothing too much trouble. Everything clearly explained and kept informed throughout. Car arrived on time and lots of support to set everything up. Follow ups to check I was ok. Brilliant.

Sales

It was a good experience everyone in the dealership was very attentive

Sales

No complaints. Process was hassle free.

Sales

All went to plan and good customer service.

Sales

Efficient

Sales

Could not do more

Sales

The sales man Graham Gibson was very helpful nothing was too much. He explained everything in great detail and was always keen to help and provide good customer service. I recommended him to my father also