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It was all pretty smooth. No issues.
Received full explanation of problem with car, how long repair was likely to take( which proved to be accurate), and promised courtesy car which was delivered to my home next day.Stress free experience .Staff member made me feel valued as customer.
good communication regards my service - pre and during
Just genuinely great service
flexible wit appointments, vehicle ready on time - and washed!
All work was carried out to a high standard and in a timely manner
They were fantastic! Especially Yvonne, great customer service!
Quick efficient service.
The friendly and courteous manner of the receptionist and service dept
I had an issue, it was dealt with. I think that's all that can be expected.
Staff where really friendly and helpful.
From telephone booking to check-in, to collection, the whole process was seamless and conducted in a personal, professional, friendly and, in these COVID times, a reassuringly safe manner
Everyone it's polite and helpful. Opening times are a bit late but the staff always opens half an hour earlier to take my keys and sort me out so I can go to work.
Drop off and pick up easy, communications also good.
No issues, did not have to wait too long.
Service with a smile and a decent price for a brake fluid change. Also, a comfortable place to wait.
Very good facility, everyone at the garage was very good and provided an excellent service
Expert technical work and great customer service from Gemma who dealt with a minor issue before I even thought about it.
Attention to detail
Usual high quality service. If I could award 6 stars I would.
The team took ownership and provided a great service
Yvonne was fab. Really lovely to deal with. Super helpful and organised to resolve another issue I was having and really went out of the way to resolve it. She's lovely snd Kevin the master tech also assisted.
Efficient, seamless service
Job well done and vehicle was collected from home and returned to home.
Friendly & efficient service - taking many covid safe actions
Car's performance back to like new. Feels great to drive. '
Efficient and corteous service
Was very well looked after and everything was clear and concise
Overall I was happy with the experience of dealing with the MOT problems. A service was not necessary in view of my low mileage.
Friendly welcoming atmosphere and over many many years excellent service from experienced engineers.
Very efficient service.
Work done on time and as quoted.
Efficient and fast.
Very professional and courteous at all times
well organised particularly with regards to Covid precautions always friendly staff
Having finally managed to arrange to attend for the vehicle recall allowing for family problems associated with COVID and use of a courtesy car it almost didn't happen however in the end the experience was highly satisfactory.
I was in for a service and MOT and dropped my car off early. The courtesy car I was given was good and communication with the garage was excellent.
Again fast and helpful. Great looking showroom as well.!
Delivered exactly as promised
The service was done on time
Always a friendly, welcoming experience with knowledgeable, friendly staff. I've used Douglas park for a few years now so when it came time to get a new car I was more than happy to use one of their branches
A great customer service offered by the entire team. The service department are very friendly especially Yvonne is always willing to help no matter what. The car pickup was seamless as well. Excellent
Staff Very knowledgeable
Sorted the problem and gave a proper explanation
Fantastic service from the staff my service assistant was brilliant and the staff were very helpful
Car service done, MOT done and whole experience was excellent
Prompt and accurate
Quick & efficy
job completed on time and they kept in touch.
The could not have been more helpful, knowledgeable and pleasant to deal with
Completed on time as stated
My car was recalled to replace a part, no issues with dealership as job was completed within timescales agreed.
All checks required undertaken. Pick up and drop off arrangement helpful.
The garage was able to MOT my car and do the end of warranty check in the timeframe I had given them.
Very happy and friendly staff
Friendly informative service + collect and deliver was a real bonus!
Exemplary customer service provided by Margaret Duncanson and Mark Crook. Both kept me regularly informed of the ongoing issue and reached a satisfactory conclusion with minimum fuss. Highly professional and courteous.
Good communication, quick work.
Kept me informed about the car
Jordan was professional, courteous and very knowledgable.
Salesman was first class in all aspects , offered us test drive and arranged this without any hesitation, Car was ordered and delivered in time as salesman indicated , we were shown controls and given contact details just in case anything arises
No problems at all, felt at ease
Great attention to detail and positive environment despite the restrictions due to Covid
Excellent communication from Sales Exec. Kieran Higgins, via email providing regular updates and explanations re the process with quick turn around from initial visit to collection day and follow-up telephone calls.
Sales and support team were welcoming and helpful
Despite the restrictions we are all facing at present nothing was too much trouble. Staff were very helpful as well as knowledgeable and kept me informed throughout the process.
No hard sell. Sales team happy to take time to explain different functionality, spec, order process, finance etc. Very friendly team everything's straightforward. Good social distancing. Good communication between sale and delivery
All went great. We could not fault anything.
great service and courtesy from graeme gibson
I found the staff friendly and helpful Christopher had a car in stock which he thought might be of interest, I collected the car and he ensured that I knew how to operate it as it was an automatic
Staff polite and helpful.
The staff where all friendly and very helpful making the buying experience very easy. A special word of thanks should go to Kieran Higgins who went out his way to help me buy the car and for helping after the transaction as well.
Got it before the date specified, constantly kept updated on the car progress