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ABOUT Douglas Park Glasgow

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Unfortunately, the part which my car needed as part of the recall was not in stock when I booked my appointment so I had to leave my car overnight which I hadn't planned to do.

Service

Top service from a top marque.

Service

Excellent Staff.

Service

Nowt wrong

Service

Douglas Park addressed repairs to my car thoroughly and made every effort to reduce inconvenience to me-providing a courtesy car, and good communications.

Service

Service video and post service exemplary. It's why you got my repeat business

Service

Staff were on the ball and understood I was waiting for the car.

Service

service and maintenance aspects, getting the cars issues dealt with haven't been the most efficient

Service

Good customer care

Service

Good staff and a nice place to be.

Service

Made every effort to meet my needs

Service

Vehicle was in getting a tyre replaced when I returned home the wheel was missing the msport sticker and valve cap!! Poor workmanship

Service

See above

Service

Found the price of wind screen wipers a bit over the top .

Service

Priority attention was provided given that this was a new car returned for the 3rd time to correct an air con fault ( lack of gas). I felt the team fully recognised that this should have been corrected on the 2nd visit.

Service

On a previous visit, Douglas Park advised that my Z4 shock absorbers looked "weak". I had the Z4 independently MOT'd prior to the Douglas Park service and it passed with no problems. I'm just being cautious about Douglas Park work and charging.

Service

Polite and friendly staff

Service

Kept in touch and kept me updated. Professional and caring.

Service

My service book states that the service periodicity is 2 years or 20000 miles, my car has been in for 2 services this year alone

Service

As advised above.

Service

polite efficient service

Service

A recurring fault with my car is not being identified and fixed which is becoming more than a nuisance.

Service

Great service

Service

Because William Grant from sales is not very honourable, does he know the story of Pinocchio

Service

The next day after big service, I needed to go to the shop to buy adblue,. I was not very satisfied. I spent £435 for service.the next day, I had to add adblue. myself.

Service

Prefer not to had to visit, but efficiently done with sympathy

Service

Very happy to wait for car to be serviced. Given regular updates.

Service

Work done as requested

Service

BMW always go beyond the service of other brands, for example, car cleaning with any maintenance, free city centre shuttle from the dealership

Service

Very. They listened to what my issues were and try to resolve them as best they could.

Service

I'm very satisfied

Service

I shouldn't have had to return the car so quickly. From the moment I drove away from the dealership l experienced problems which should have been identified by the service department well in advance, not just ticking boxes on a service sheet.

Service

Excellent customer service - friendly, attentive, good quality lounge facilities and a fair charging structure.

Service

time from initial contact till appointment fairly long

Service

Graeme Gibson was excellent. Listened to our needs and helped us find a car.

Service

Updated on progress and car ready to take away in arrival

Service

all issues completely addressed in a timely manner

Service

I called in advance to say I needed a new shock absorber so it could be ordered in. The garage didn't order it until my car arrived and I was without my vehicle for over a week. This was disappointing.

Service

Car picked up timeously but when returned, alleged to have been cleaned but not impressed with the job, and the rear mats were put back upside down.

Service

I received a phone call on the Thursday evening to confirm my car was ready for collection and I notified BMW I'd collect in the morning. When I arrived my car wasn't ready for collection which resulted in me being late for work.

Service

On this occasion they did manage to fix the problem the car was in for, however this was the third time the car had been in for the same issue.

Service

Only aspect I don't like is that there is longer waiting time to be attended to.

Service

The assistant that dealt with me was excellent. Yvonne was new to Douglas Park but you could tell she has years of experience. She made me feel welcome & comfortable. Huge difference from one of my previous visit. Thank you Yvonne your an asset.

Service

A routine service with an additional query on the morning which I was hoping that after having the car for a full day, a plan to remediate would be arranged, but sadly not, as I have to book back into have it looked at again. (Two days work).

Service

Supply and fitting of replacement parts; brake disks and pads expensive

Service

Really good service

Service

For the personal reasons above, excellent staff and customer care second to none

Service

very satisfied with the service that I received.

Service

All went well and apart from the bill it was a pain free experience

Service

Appointment arranged with ease. Very pleasant staff who gave the impression they new what they were talking about. The work was carried out while I waited and there were no delays. It was all made very straightforward.

Service

Quick turn around for car. Excellent communication from service team.

Service

The staff could have easily got me a better deal but had to wait for me to go and negotiate with another bmw dealer to cancel the paper work and remake a deal which wasn't all that.

Service

The work has not yet been completed and will require a 3rd day at the garage

Service

Several calls relating to booking in the car and what it was going in for. Staff appeared confused when trying to arrange

Service

No issues, and was able to plan next appointment with staff after service.

Service

It took too long, nearly 4 weeks, for a rather simple part to be in stock and fitted. Courtesy car provided but initially the car was not remotely similar to my own car. After 2 weeks I requested a more similar vehicle to mine, at least an automatic.

Service

Always good service and friendly staff.

Service

On time, all done as requested, and good communication.

Service

Brand new wheels fitted and car fully washed a vacuumed

Service

Cost a lot of money

Service

Service dept let you guys down

Service

The process was very smooth and professional.

Service

Friendly team

Service

Excellent customer service

Service

Issue resolved at first attempt. Staff very helpful & attentive on the whole.

Service

Kept informed of situation. Pleased with service.

Service

Would have liked a bit more information about what was needed done for the car before taking the car away. The wait was a bit long before and it would have been good for the car to brought to the door instead of walking in the rain to get the car.

Service

Delivered what they promised and on time.

Service

Slick and efficient

Service

Job has to refurbish a kerbed diamond cut alloy wheel. First attempt had several flaws. Had to take car back, rebook and return a 3rd time. I did receive a courtesy car as they had to keep my car for 3 days. Job was satisfactory in the end.

Service

Work was carried out quickly with no problems.

Service

Work undertaken explained and set out in an obvious manner

Service

Kid fonevto time and quality expectations

Service

Great service

Service

Kept well informed of progress

Service

Good communication and service requirements explained well Even the service manager Mark had time for a chat which makes you feel confident about choosing BMW and Douglas Park.

Service

Car was booked in for overall health check after receiving the letter stating that it was almost 3 years old. At the time of booking both brake fluid service & mot was added. Disappointingly, despite the brake discs & pads showing up as well worn wit

Service

Fast service good coffee

Service

Was kept informed of how my car progressed in its mot

Service

The service quality and personal attention were excellent but it was disappointing that a part that was required, admittedly only identified on the day, was not in stock resulting in my being unexpectedly without a car for an additional day.

Service

Prompt attention

Service

excellent service from staff.

Service

Sales advisor was excellent made a real effort to meet our needs

Service

My one criticism is when Douglas park come to pick up my car i was asked to sign the body inspection document without carrying out inspection I was informed this is common practice and is inspected when it get back to there garage

Service

There was problem with my booking which resulted in some problems at my work place as I got late and missed a meeting.

Service

My wife's approved used vehicle was purchased in May 2019 and had only done about 1200 miles, informed by service department that the back discs are lipped and the front pads are very low at 4mm, the fact that this is picked up after a used approved.

Service

The mechanic - Brian (sorry if wrong name?) was great

Service

No problems at all.

Service

It was a product recall. Car was collected aa arranged, I received a video of the car checks and the car was returned later the same day.

Service

Only two issues with service. Near side wing mirror no longer tilts in reverse. It did do this before service. Also was told I had to deal with auto protect re alloy kerb issues. Have submitted claims but Auto protect do not progress claims at all!!

Service

Great service

Service

Occasion was a call-back by BMW and it appears that what was to be done was done with car off the road for a minimum time.

Service

Service done at short notice quickly and efficiently. Refurbishment to my Alloys as the lacquer was beginning to come off and the staff members who did this amazing job cannot be thanked enough for such a great job.

Service

Service was satisfactory although there was quite a long wait between booking and the earliest date my car could be dealt with.

Service

Relationship I am comfortable with.

Sales

The staff at Douglas Park went the extra mile with help and advice and being my wife and I's first purchase from BMW were excellent all round

Sales

Salesperson very helpful.

Sales

Excellent customer care with Graham Gibson just hope this continues

Sales

good friendly service

Sales

Professional and friendly staff and Chris Lort (salesman) explained everything thoroughly.

Sales

All very efficient and kept up to date

Sales

Extremely smooth transaction.

Sales

Actions/promises not followed through. Didn't actually drive an X3, demo X3 wasn't fuelled. Chose my new car from a list. Theme: it'll do.

Sales

No problems at all. Car was ready when I asked.

Sales

It was a different person who dealt with handover to the person who sold me the car,nice enough guy but a long way to go before he is in the same league as D.Ferguson who sold me the car

Sales

As i have said previously fantastic service and would highly recommend Douglas Park Glasgow

Sales

Could not have asked for a better service from Jordan Bryce. My vehicle was delayed and he kept me informed at all times and ensured that everything went as smoothly as it possibly could. A pleasure to deal with.

Sales

All processes were hassle free and Ben gave a great handover presentation and demonstration of vehicle controls

Sales

Gareth the sales guy has been exceptional, these issues were outwith his control.

Sales

Easy purchase and took back my previous PCP BMW without any hassle

Sales

Chris Lort made sure I picked the car that suited my requirements and expectations.

Sales

Dealt with sales person before very helpful and friendly

Sales

Douglas Park were excellent from first contact through to collection of the car and beyond.

Sales

Most things went to plan and aI recieved a professional service

Sales

Good service from Scott Caruthers

Sales

I needed advice this time as there were several different models I wanted to consider. The Centre had an excellent range of new cars on show and the sales consultant was really helpful and thoroughly professional throughout.