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I felt the member of staff could have been more helpful when I went to collect a bulb fitting which was previously ordered
Staff arranged for my car to be picked up and returned and kept me informed of progress
Friendly, efficient, good value and above all, competent.
Very good - cheaper than Arnold Clark.
Both on the phone when booking the service and when at the desk on the morning itself I was told I could get a lift back to Kelvinbridge if I sat and waited. So I sat, only to be told by the driver that he would only take me to Buchanan Street.
Treated with courtesy. Work carried out as arranged.
Very professional and helpful staff.
Dont return phone calls for hours and hours, emailed me telling me they would call and hadnt by 30 (thirty) hours later. Tried to fix a fault by believing it was a loose connection. It failed within 20 minutes of returning the car to me.
car was in to have alloy repaired. Car underwent checks and was cleaned also in a quick timescale as well
Friendly staff, all needs taken care off, car serviced and ready on time as stated.
The team at Douglas Park are very professional and nothing ever seems to be a too much trouble....we have had a 17 year relationship with them for a very good reason!
It took a long time to get the car eventually booked in however everything else was good.
Terrible customer service. Wouldn't look me in the eye when speaking. Too busy tapping keys on keyboard. Spoke to me in rapid quick fire jargon and instead of saying "I don't know but I'll find out" he simply made stuff up!!
I was advised in initial phone call that the Douglas Park Premium Card which I have, which states 10% off parts and service would not apply for a new wheel. I then found out later that I was entitled to the discount. Reimbursement still awaited.
Not 5 out of 5 as the only thing that good possibly be better is a designated time slot. Everyone turns up early morning and you are unsure when you will be finished. Providers like quick fit offer designated time slots for mots
I would have said completely satisfied, but fell a bit short due to having to return the car after the service due to a red service warning light showing.
I was "very satisfied"
The dealership has always offered efficient service when dealing with our issues, which are all faults with the car and not their workmanship.
the customer service agent was dismissive
Being told how long to wait and the facilities provided for customers
The cost of a pollen filter is disgraceful!
Service was positive and efficient, but would have preferred loan car to have been an equivalent or next model up. The latter would enhance customer experience and promote brand acting like a test drive whilst own car unavailable.
Fantastic service from fantastic staff
everything was explained clearly and great communication
Excellent customer service.
No complaints at all.
Friendly, efficient service.
Just too expensive for people who purchase cars more suitable for lease deals
Usual courtesy extended and car was ready when promised etc
Service was good but price quoted for a new tyre was far too high.
Good service but slightly pricey
disappointed that during the service this doesn't include screen wash top up
Young receptionist looked as if she wanted to be anywhere else. Maybe just having a bad day but no smiles, not a warm welcome at all.
There is peace of mind about the quality of work that has been done. The only question is the cost.
Work undertaken ahead of time required.
Again I find costs high
This is the second time this dealership which is 200 miles from my local dealer have been superb.
Everything done on time and as requested, I was also kept informed of progress
Great customer service
Everything was straightforward. Our car was collected and delivered back by a very pleasant chap, and the car had been very nicely cleaned inside and out.
Cant fault the whole team from sales to service who I deal with , why Ill always use them.
Everything very easy and accommodating
Staff do their best to listen and adjust to my requests
All went to plan, however, for the second time using the service centre, the driver of my car decided to alter all my settings for the automatic seat, so I had to redo these. There is a guest profile , why did he not use it?
Very good, friendly, prompt service but too expensive.
Did not meet expected high level of service provision and customer satisfaction
We returned same day
Good communication and service
Prompt and polite service.
I left my car in for refurbishment of two allow wheels and fitting of a new tyre. On return to my lodgings I found that the rim was damaged during the fitting of the new tyre.I contacted Douglas Park, still waiting for response
Booking was easy. Staff at service centre were polite and effiecient.
I was advised by Colin that he would call me as soon as the service was completed which he did so as agreed. He also went over everything which was done etc Car was ready when expected which was appreciated.
Service was brilliant.
Last time round during routine brake service you where looking to sell me complete systems (pads & disks) only changed the pads and next time round no mention of disks no mention of padsVery inconsistent and looking to change product early
Service completed satisfactory. Car washed and valeted
Extremely satisfied from start to finish; sales, finance, technical support
Very attentive and helpful staff without feeling pressure or challenged during purchasing and finance negotiations.Minor issue when trying to agree costs for accessories which could not be resolved and i had to complete purchase without..
Car arrived in good time and in perfect condition
Great experiences, Scott was fantastic.
Always kept me informed. Car arrived earlier than expected too which was a bonus
Well looked after from start to finish, Chris kept me informed all through the process, it took six months but was well worth the wait.
the staff were excellent very pleasant competent and professional
Salespersons all helpful and personal attention from general manager of new car sales and BMW finance manager
From the moment we stepped into BMW. Chris couldn't do enough for us.
The disability representative was very helpful and the car was delivered exactly on time, and as described in the brochure
Colin Shaw very helpful , and answered any questions I had quickly and efficiently
Excellent communication throughout and a pleasant experience unlike other car centres used previously.
Always treated with a smile nothing is trouble reception staff very friendly and everything was explained to us about the ins and outs of the car fantastic service
Limited info post order until near delivery.
Excellent service .
Totally happy....an excellent experience for a us all !!! As I said in my previous answers Chris Lort made everything fantastic, introducing us to Nathan, who, as part of the team showed my daughter, the workings of the car, while keeping us warm.
Staff was a bit reluctant until they assessed that I was serious to buy. But it was a smooth sail afterwards.
No hassle just great service
Good communication, courteous service throughout
I felt very welcome by staff everyone was very friendly and spent their time helping me with anything i needed to know. Everything with the sale was straight foward and no waiting about for anything.
i went in and drove away 3 days later in a brand new car with a good deal.
the team have built up a professional relationship with me and my family, even advising not to buy a particular vehicle.
Scott was very courteous and professional
The young man who explained the controls to us was very patient and knowledgeable
Jordan was very knowledgeable and helpful with a clear focus on my requirements
Sales service has been very good and although I've only had the card a short while everything so far has been very good.
The branch I dealt with came across as a well refined outfit. Every thing was easy and worked in a timescale that suited me.Communication from the sales person was top class.
Car was bought with a refundable deposit. Had some problems getting the deposit refunded as the accounts department couldnt process anything after 5pm.
Purchase & delivery of the car was smooth & problem free.
From start to finish sales exec Graeme Gibson ( Douglas Park Glasgow) was friendly, cheerful and did not used any pressure sales technique to induce us to buy a new car. He is a down to earth guy, making us feel comfortable and relaxed.
Staff helpful and knowledgable