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ABOUT Douglas Park Glasgow

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Kerb damaged wheel stripped down repaired and repainted first class job done

Service

Friendly professional service

Service

Recently I found water in my rear nearside brake light unit and the initial inspection stated that the water ingress was not covered by the warranty. Which I felt unhappy with the outcome.

Service

Treat with care

Service

Just as it states above - I was very satisfied with the service.

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Efficient and reliable.

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Great customer service, quick turn around to accommodate my schedule.

Service

I Bought a car under warranty and i brought it to yous to fix and yous said there was nothing wrong with it and that its been tested, yet when i took the car to another bmw garage they figured out the problem and its being solved

Service

wait for a change of winter wheels was to long

Service

The car was in for 3 items and 1 was a squeaky front brake, I was told this was fixed but it still appears to be happening and I'll need to book it back in.

Service

...... I have now bought (at great expense) a potentially un-drivable car as replacement tyres can't be provided and no solution is being offered.

Service

Staff were 1st class

Service

Not informed car was ready and had to enquire. Had to wait over an hour for hand-back because

Service

As usual the service was excellent, the staff are super and we also got a lift into town.

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Job was done well and car was returned clean and with full heath check carried out.

Service

I was under the impression, as were the staff that a Brake Fluid change was covered under my plan & called me on my way home to ask for payment!

Service

Because your staff was very polite and smiley

Service

Good quality work opening times a bit restrictive and actually getting to an advisor a bit irritating

Service

Arranged to have winter wheels and tyres changed--they store them free of charge--speedily and efficiently dealt with plus a health check and valet -all for a nominal charge--very impressed

Service

The workshop carried out everything I asked them to do in a very professional manner

Service

went through the service report, explained everything in detail

Service

As above. A refund has been agreed but this should never have been allowed to happen

Service

Recall check performed, advice given on health condition of the car. I'd no concerns or issues with the visit.

Service

As per above. Great to get a drop off

Service

The work was completed correctly, by the time promised and the video and condition report were comprehensive and informative; the cost was very reasonable. Overall a very good experience.

Service

A couple minor communication queries but overall very very good

Service

Required new tyre but it could not be replaced by same make of tyre.

Service

Service, etc. as expected. Minor glitch was that an amber Service Warning appeared on subsequent start-ups and I had to return to BMW to have this cleared / reset. That was promptly done whilst I waited.

Service

Really good customer service and helpful staff.

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This was a minor service for brake fluid which was easily arranged as BMW contacted me to arrange the service. A date was arranged to suit me and work carried out quickly to allow me to collect car by lunchtime. I was kept updated on progress.

Service

Everything was as good as usual except for there being some delay. I was in sharp 8:00am Saturday morning for a winter tyre swap after sitting 2 hrs I had to enquire how much longer it would be. Break pads needed replaced in stock done there and then

Service

Absolutely no problems encountered

Service

Staff very friendly and helpful. Required some follow up work following purchase of car, but fully addressed at first time of asking.

Service

When the car was serviced your systems were down, so the car cane back without any paperwork indicating that the service had been carried out. I requested this but it was never sent despite two reminders. Poor show!

Service

Repair work is quite satisfactory, genuine parts will be used and always get back the car in time and washed shining.

Service

Nice video of checks sent to my phone, car and all paperwork ready when I arrived to pick it up

Service

Unfortunately, the part which my car needed as part of the recall was not in stock when I booked my appointment so I had to leave my car overnight which I hadn't planned to do.

Service

They agreed to order the part when I made the booking. When I delivered the car they had not ordered the part thereby meaning that I had to visit a second time. Very inconvenient.

Service

Top service from a top marque.

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Profession in all areas

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Excellent Staff.

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Nowt wrong

Service

Answer split across question 1 and 2.

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No stress everything was thought of for me. Didn't have to worry about a thing as they take care of everything.

Service

Service video and post service exemplary. It's why you got my repeat business

Service

Douglas Park addressed repairs to my car thoroughly and made every effort to reduce inconvenience to me-providing a courtesy car, and good communications.

Service

Staff were on the ball and understood I was waiting for the car.

Service

service and maintenance aspects, getting the cars issues dealt with haven't been the most efficient

Service

Good customer care

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Good staff and a nice place to be.

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Made every effort to meet my needs

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See above

Service

Priority attention was provided given that this was a new car returned for the 3rd time to correct an air con fault ( lack of gas). I felt the team fully recognised that this should have been corrected on the 2nd visit.

Service

Found the price of wind screen wipers a bit over the top .

Service

Vehicle was in getting a tyre replaced when I returned home the wheel was missing the msport sticker and valve cap!! Poor workmanship

Service

On a previous visit, Douglas Park advised that my Z4 shock absorbers looked "weak". I had the Z4 independently MOT'd prior to the Douglas Park service and it passed with no problems. I'm just being cautious about Douglas Park work and charging.

Service

Polite and friendly staff

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Kept in touch and kept me updated. Professional and caring.

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My service book states that the service periodicity is 2 years or 20000 miles, my car has been in for 2 services this year alone

Service

As advised above.

Service

polite efficient service

Service

A recurring fault with my car is not being identified and fixed which is becoming more than a nuisance.

Service

Prefer not to had to visit, but efficiently done with sympathy

Service

Because William Grant from sales is not very honourable, does he know the story of Pinocchio

Service

The next day after big service, I needed to go to the shop to buy adblue,. I was not very satisfied. I spent £435 for service.the next day, I had to add adblue. myself.

Service

Great service

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Work done as requested

Service

Very happy to wait for car to be serviced. Given regular updates.

Service

BMW always go beyond the service of other brands, for example, car cleaning with any maintenance, free city centre shuttle from the dealership

Service

Very. They listened to what my issues were and try to resolve them as best they could.

Service

I'm very satisfied

Service

Excellent customer service - friendly, attentive, good quality lounge facilities and a fair charging structure.

Service

I shouldn't have had to return the car so quickly. From the moment I drove away from the dealership l experienced problems which should have been identified by the service department well in advance, not just ticking boxes on a service sheet.

Service

time from initial contact till appointment fairly long

Service

Updated on progress and car ready to take away in arrival

Service

Graeme Gibson was excellent. Listened to our needs and helped us find a car.

Service

I called in advance to say I needed a new shock absorber so it could be ordered in. The garage didn't order it until my car arrived and I was without my vehicle for over a week. This was disappointing.

Service

Car picked up timeously but when returned, alleged to have been cleaned but not impressed with the job, and the rear mats were put back upside down.

Service

all issues completely addressed in a timely manner

Service

I received a phone call on the Thursday evening to confirm my car was ready for collection and I notified BMW I'd collect in the morning. When I arrived my car wasn't ready for collection which resulted in me being late for work.

Service

On this occasion they did manage to fix the problem the car was in for, however this was the third time the car had been in for the same issue.

Service

A routine service with an additional query on the morning which I was hoping that after having the car for a full day, a plan to remediate would be arranged, but sadly not, as I have to book back into have it looked at again. (Two days work).

Service

Only aspect I don't like is that there is longer waiting time to be attended to.

Service

The assistant that dealt with me was excellent. Yvonne was new to Douglas Park but you could tell she has years of experience. She made me feel welcome & comfortable. Huge difference from one of my previous visit. Thank you Yvonne your an asset.

Service

Supply and fitting of replacement parts; brake disks and pads expensive

Service

Really good service

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For the personal reasons above, excellent staff and customer care second to none

Service

very satisfied with the service that I received.

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Appointment arranged with ease. Very pleasant staff who gave the impression they new what they were talking about. The work was carried out while I waited and there were no delays. It was all made very straightforward.

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Quick turn around for car. Excellent communication from service team.

Service

All went well and apart from the bill it was a pain free experience

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The staff could have easily got me a better deal but had to wait for me to go and negotiate with another bmw dealer to cancel the paper work and remake a deal which wasn't all that.

Service

The work has not yet been completed and will require a 3rd day at the garage

Service

Several calls relating to booking in the car and what it was going in for. Staff appeared confused when trying to arrange

Service

It took too long, nearly 4 weeks, for a rather simple part to be in stock and fitted. Courtesy car provided but initially the car was not remotely similar to my own car. After 2 weeks I requested a more similar vehicle to mine, at least an automatic.

Service

No issues, and was able to plan next appointment with staff after service.

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On time, all done as requested, and good communication.

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Always good service and friendly staff.

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Brand new wheels fitted and car fully washed a vacuumed

Service

Cost a lot of money

Service

Service dept let you guys down

Service

The process was very smooth and professional.

Service

The dealer helped me choose the most suitable model for my needs and made the delivery on a day that suited me.

Sales

Smooth process

Sales

People we met were helpful and knowledgable

Sales

No issues all well explained and felt valued.

Sales

The whole process was handled very efficiently by Graeme Gibson. My registration was also transferred over .

Sales

Every thing perfect ??

Sales

Made it very good experience

Sales

Gareth was an excellent sales person, delivered a cracking deal and a car that ticked all the boxes.

Sales

Graeme and David were really good an dworked out the right deal for me.

Sales

The staff at Douglas Park went the extra mile with help and advice and being my wife and I's first purchase from BMW were excellent all round

Sales

Relationship I am comfortable with.

Sales

Salesperson very helpful.

Sales

Excellent customer care with Graham Gibson just hope this continues

Sales

good friendly service

Sales

Professional and friendly staff and Chris Lort (salesman) explained everything thoroughly.

Sales

All very efficient and kept up to date

Sales

Actions/promises not followed through. Didn't actually drive an X3, demo X3 wasn't fuelled. Chose my new car from a list. Theme: it'll do.

Sales

Extremely smooth transaction.

Sales

As i have said previously fantastic service and would highly recommend Douglas Park Glasgow

Sales

It was a different person who dealt with handover to the person who sold me the car,nice enough guy but a long way to go before he is in the same league as D.Ferguson who sold me the car

Sales

No problems at all. Car was ready when I asked.

Sales

Could not have asked for a better service from Jordan Bryce. My vehicle was delayed and he kept me informed at all times and ensured that everything went as smoothly as it possibly could. A pleasure to deal with.

Sales

All processes were hassle free and Ben gave a great handover presentation and demonstration of vehicle controls

Sales

Easy purchase and took back my previous PCP BMW without any hassle

Sales

Gareth the sales guy has been exceptional, these issues were outwith his control.

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Chris Lort made sure I picked the car that suited my requirements and expectations.

Sales

Dealt with sales person before very helpful and friendly

Sales

Douglas Park were excellent from first contact through to collection of the car and beyond.

Sales

Most things went to plan and aI recieved a professional service

Sales

Good service from Scott Caruthers