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Did what was needed very effectively and efficiently
Fast professional service, flexible with booking times and always able to provide me me with a loan car which is critical
The mechanical part was fine but the answer to 1 above soured things
Great service and the issue was resolved quickly.
Staff able to deal with the problem professionally and able to get appointment that suited me without any problem.
There was no root causation explained for the fault with the rep saying it can happen to a two week old car,,,, nice advert. In addition, the car was not cleaned after repair works.
Very good customer service, although the service costs were much more expensive than I first thought - as the vehicle computer only tells you partially what service is due.
my wife took the car for service and apparently was well looked after
Service while I waited and 10% discount.
Good attentive staff, beautiful environment, always offer transport.
Service at Douglas Park was very helpful and kept me informed of progress.
Great - collected car from house and brought back when promised.
The service from Douglas Park as always was exceptional. The poorer rating was due to the fact my car was collected by recovery firm on the Friday morning from garage and not delivered to my home address till Sunday afternoon!
Gavin, owned my cars issue through to conclusion
Car was collected and delivered in agreed time frame. Returned clean and tidy.
Had a lift into town, and good communication from service team while car was in garage
They contacted me at the requisite time to arrange for the necessary work to be undertaken and then undertook the work to an efficient and highly efficient manner. The work was all undertaken within the agreed time.
Service carried out as per schedule with minor glitch in tyre air pressure sorted. Also washed and valeted.
Quality service, just a delay getting the car back at end of the day.
Staff are approachable and friendly.
Staff very good and video feature excellent.
Unable to get date I wanted (slots booked up for more than 2 weeks ahead). Tried to book earlier but unable to make an appointment because nobody was available to take my booking. Receptionist promised that someone would call me back but nobody did.
car was collected at agreed time and brought back same day with job sheet listing work done
Service Advisor keeps you informed with the progress of the service and repairs etc
All requests were attended to
No issues booking the car in and getting a loan car
Good communication and service
picking up car at 16.30 wasnt a great experience. I was standing waiting for 15 minutes before service person told me youll need to sit down - were very busy and there are lots of people before you. He was a bit rude. I felt ridiculed
Staff friendly and knowledgeable. Showroom bright and clean
The salesman that deal with us was friendly and professional at all times
The process from the start from choosing my car to the financial aspect and the day of delivery was straight forward
Service was friendly and efficient