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ABOUT Douglas Park Glasgow

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Overall, very satisfied with standard of work and information and customer service from front-of-house staff (Gordon and Margaret). Issue exists with what appears to be inconsistent methods of reporting tyre tread depths in workshop.

Service

Always excellent and work done quickly while I wait.

Service

Great service do no complaints. Prices a bit higher but that's part of owing a BMW and getting it dealer serviced. Pays dividends at trade in time :)

Service

Excellent service

Service

Repairs carried out quickly with excellent communication from the branch.

Service

Work was carried out as arranged and car available same day service

Service

Great service, friendly, polite manner from Margaret who was my point of contact throughout.

Service

Simple and efficient service end to end

Service

They were very accommodating to try to have my car ready for when I needed it and were clear in explaining what work was required, and why. They also phoned me to provide me with updates in regards to the progress of the work on my car.

Service

Service was easily organised over the phone , car collected from my place of work. Informed throughout the day of the progress and then delivered back to me later in day. All members of staff friendly efficient to deal with

Service

Service by staff on day was impeccable and instructions very clear

Service

My car was collected from my house, there was a recall issue, and returned to me all as agreed and immaculate too.

Service

Clockwork.

Service

Car was not ready when I came the following day but it was down to fewer staff being available to clean the car

Service

Very thorough information given, Ainslie was exceptionally helpful and is a huge asset to the branch.

Service

Great seeing the video lets me now that the car was being properly checked

Service

Because of my positive experience on the day

Service

Service is excellent, staff are very efficient and attentive. High quality of car also.

Service

Good MOT service but I wasn't really updated on when to pick up my car and had to call several times to get an update.

Service

My car was serviced at the time it was booked in and finished at the time stated.

Service

All done timeously.

Service

Car picked up and returned. Very convenient.

Service

Great

Service

You did what you said you were going to do, on time, on cost and politely

Service

No hassle and car passed mot. Great staff

Service

Recieved complete feedback about my car condition and advice for further repairs.

Service

Good feed back

Service

Serviced whist I waited at very competitive price.

Service

Staff were very friendly

Service

When I had a problem with my car they were more than helpful in getting it fixed.

Service

It is a 13 1/2 year old car that they have maintained since buying it from them, and it still runs like a new one. They did the same for my previous car too.

Service

Staff are very polite, friendly and helpful.

Service

Service has always been great work done brilliant many thanks.

Service

The team couldn't have been happier to help. 5 stars well deserved.

Service

Douglas Park contacted me to let me know there was a recall on my vehicle. They arranged a suitable day and date to carry out the work

Service

Both my x5's are exclusively serviced at Pinskston Road and the service department seem proficient at their work . ie no issues.

Service

Fantastic customer service as always, clear communication channels and quality level of service from start to finish.

Service

As previously stated the service is great.

Service

Painless experience.

Service

Quick and efficient

Service

The job was performed as expected. Some additional checks carried out and advised of worn parts.

Service

Organised and efficient

Service

Once again they came and picked up my car in the morning then contacted myself to let me know what was needed for my car to pass its M.O.T.Also carried out a service on my car,brought the car back to me with a full report.

Service

On this occasion I felt the service centre went the extra mile.

Service

Ease of appointment. Good controls in place around Covid. Good communication throughout. Would have preferred car back a bit quicker but not an issue.

Service

Had Zero problems & was treated with the utmost respect from the staff.

Service

Very helpful

Service

everything I expected was done well

Service

Very satisfied

Service

Can was collected and returned with the agreed work completed at the agreed price.

Service

Went beyond what I was expecting on the day. Quickly diagnosed fault and agreed goodwill gesture even though car had no warranty and wasn't purchased from them.

Service

Courteous and explained what the issues were and once we had a goodwill contribution from BMW the works were completed in great time.

Service

The Glasgow branch has always been a pleasant experience for me, the staff are reassuring, informative and professional, they do go the extra mile.

Service

Good service with no issues and a fair price for work carried out.

Service

Lady who dealt with me was fantastic. I waited outside and she kept coming out to give me an update and keep me informed as to what was happening. She is a keeper!

Service

Everything was very smooth from booking in to picking up my car. COVID precautions in place.

Service

Car picked up Courtesy car dropped off My car tyre was replaced 50 point check Car cleaned inside and out What more could you ask for!

Service

Good advice from reception, service carried out in timely manner and all pandemic protocols very evident.

Service

The MOT and repairs fully matched my expectations.

Service

Car was collected and returned by a very polite member of staff and video confirmed what had to be done.

Service

My vehicle was inspected quickly and booked in for its repairs at a time that suited myself with a courtesy car provided. The staff were proficient and really helpful.

Service

Always a great service

Service

Pinkston Road has always been a pleasant experience for any servicing I required and the cleaning of my car both inside and out prior to returning it to me is much appreciated.

Service

Mechanic who fixed car personally gave me explanation of work carried out and diagnostic of initial fault finding with car.

Service

Personalised delivery of service to a very high standard.

Service

Confident about service and staff always very helpful.

Service

Douglas Park Service is absolutely second to none. The staff are always extremely welcoming and helpful. Any work that needs carried out is always fully explained and priced fairly. Video updates are great and the valet is icing on the cake...?

Service

So easy and everyone helpful

Service

Excellent service

Service

Well informed and looked after

Service

The service advisor kept me updated as to the progress of my car, and I loved the video report!

Service

As above

Service

Price was on high side for brake pads and disc's however the service was carried out to a good standard. The customer service agent was really helpful

Service

COVID has been difficult for everyone so staff at Douglas park are commended for continuing to provide a service.

Service

Friendly efficient star

Service

As above

Service

No issue's with the work that needed to be carried out.

Service

Could not be better

Service

The car was picked up at my door with the driver observing the proper hygiene controls. A bit later on I got a video of the mechanic working on my car and it was returned to me mid afternoon Excellent service

Service

Very friendly and helpful staff , great service

Service

Did all the necessary and was keeping me posted about the progress

Service

Was given a day and time to suit me.And phoned when car was ready.

Service

Everything was clearly communicated. Work carried out timeously.

Service

Very good considering we are still in lockdown

Sales

Car was ready to go in and out in 15 minutes

Sales

I was very satisfied with the purchase and delivery of my new car.

Sales

The person I dealt with, Christopher Lynch and indeed all the team were brilliant.

Sales

I made contact knowing what I wanted so there were no problems.

Sales

A great showroom , great car and Jordan Bryce was so good to deal with. He made buying the car a great experience ... the Head of Business Craig Little took time out to come over and chat which was really nice.

Sales

Extremely professional

Sales

during this difficult time the assistance and help was very good

Sales

Both during the purchase of the car and collection of it at the Douglas Park dealership in Glasgow I received good attention despite the present health difficulties. The staff I spoke to were very patient and helpful.

Sales

Very friendly, informative and regular communication.

Sales

Friendly efficient staff

Sales

Purchase was simple and straighforward

Sales

Knowledgeable,helpful and friendly staff who ensured we had a good experience

Sales

Very smooth, nothing was too much hassle

Sales

Everything went smoothly.

Sales

I have found Chris Lort to be approachable and extremely knowledgeable in helping me with first purchase and to that end gave me the peace of mind to return to him for second year

Sales

Helpful, informative, approachable and friendly