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Smooth process from start to finish.
very straight forward to book with. On the day its a simple process to book in and they are pretty quick and efficient.
As above, quality treatment from start to finish
Ever since I bought my car from Douglas park I have constantly been let down by the after sales department. Ongoing issues not resolved and inaccurate information on tyre tread depths when performing service mot and vehicle health check.
Cost of service was an issue but that's BMW standard costs and parts.....
I booked my service and courtesy car on 25/1/19 over the phone. It was a month in advance due to the lack of availability of courtesy car. When I arrived I was told my car was booked in for a service a month later and no courtesy car was available.
I had a brake fluid replacement done while I waited. It was a pleasure to sit and know the process would be smooth and efficient.
Paid to get an issue fixed, took hours longer than they told me it would, then I had to go back as the issue reappeared two weeks later
Car was ready when promised and work was carried out to the usual high standard. Had to wait slightly longer than normal when picking the car up.
Provision of a replacement vehicle was not confirmed after several attempts to have this confirmed I was on the verge of returning vehicle.
Excellent customer service
Was left standing for the drop off in town even though I was first waiting for 25 minutes. Driver just shrugged his shoulders and drove off with other customers. Very poor customer service.
I was really early for my appointment but they took me anyway didn't have to wait
Easy to arrange a suitable appointment and access to the very modern service centre. Staff were excellent and the whole experience was good.
Fast, efficient and courteous service.
All costs discussed upfront with a written estimate and no hidden charges. Video of car being serviced was very helpful
Car booked in, assistance into town offered, car returned in good time.
Only problem I had is with aftersales
Back brakes replaced and car returned in showroom condition
I had agreed to wait whilst work was being carried out. As it was taking longer than anticipated i was offered a courtesy car so i could get about my business and returned later to collect vehicle when job was completed -great service
if you go into buy a bottle of windscreen wash and they do so quickly and without hassle that is all I require
My car was recovered for a puncture and I was allowed to leave without the puncture repaired. The business was in breach of GDPR and is currently being investigated for this. I have sent 6 letters of complaint and yet to receive a single response.
I found the support services provided by Douglas Park to be really good:they keep you informed of what is going; give you prices before you commit to extra work and are very accommodating (I had messed up my service time - they sorted me out.
Everything was fine
Most paintwork damage repaired, but very slight paintwork damage still remains
I like my BMW and take it to BMW for all repairs and services but the service department took a couple of hours longer this time than expected and meant I was late for an appointment.
I was a little disappoint that I was advised on the phone that my rear tyres were below 2mm and the recommendation was to replace them. When I viewed the video later it was clear that the average was over 3mm and were probably good for a while.
The car service was very good and found the service video informative. The staff at the front desk were helpful but I felt some to be unprofessional. Not being the first time, I feel disappointed considering that BMW is a highly reputable company.
Communication and overall treatment
Team very helpful but would not look at a repair done by them at last service due to car out of warranty
Waited over 5 weeks for service appointment. Car was not clean on delivery back to me.
Excellent service from start to finish, advisor kept me well informed throughout the day, also car got a wash and hoover. Couldn't fault Douglas Park Glasgow in anyway at all, will definitely be back and would recommend to any BMW/MINI owner
Overall customer service was good - waiting time was excessive
No real problem with the workmanship, apart from previously mentioned and staff are very nice.
Very thorough and methodical
Douglasd Park Pinkston Road Glasgow were extremely courteous and helpful
Somewhat dissatisfied as this was the 3rd time the same brake fault was reported. The fix could and should have been achieved 1st time around had more attention been paid to identifying the problem. One week after repairs the fault has returned.
Poor customer service, unsatisfactory resolution was achieved as bmw Glasgow's response was to offer a free MOT.
Staff are very efficient in dealing with your vehicle issues.
Aside the initial phone, my experience at Douglas Park on the day was fantasic.
Very poor service, problems on my vehicle not resolved. I Phoned BMW Hillington and was spoken to in rude and unprofessional tone. Not the service I expect from BMW!!
No problem arranging the service to suit me
No problems and timely
I refer to the first of my two recent visits. As a long term customer I would have expected friendly courtesy from the service advisor!
I was sold a car that was going to need a £500+ service within 1 year of buying it. Had I known this, I'd had negotiated a better deal.
From arrangement through treatment on arrival to customer service and quality of work done everything was of the highest standard 5-star from start to finish
Good quality service.
I bought my car SG65 CKX new from Douglas Park Hamilton but would prefer to deal with Douglas Park Glasgow.When my handbrake would not work Parks Hamilton could not look at the car for 10 days so I was supposed to drive around without a handbrake
Knowing your quality car is in safe hands
the lady who attended to me was very pleasant and helpful. The whole experience was very efficient.
The inspection video and courtesy transfer to the office all add value to the experience
I was given regular updates on the status of my car by the service advisor, and was treated in a very considerate, professional manner.
Everything went smoothly
Issue not resolved, staff not very helpful and kept waiting for many hours to have the faulty car returned.
See other answer. Mis sold servicing and rude staff that dont care about customer retention.
I felt the member of staff could have been more helpful when I went to collect a bulb fitting which was previously ordered
Staff arranged for my car to be picked up and returned and kept me informed of progress
Friendly, efficient, good value and above all, competent.
Very good - cheaper than Arnold Clark.
Both on the phone when booking the service and when at the desk on the morning itself I was told I could get a lift back to Kelvinbridge if I sat and waited. So I sat, only to be told by the driver that he would only take me to Buchanan Street.
Very professional and helpful staff.
car was in to have alloy repaired. Car underwent checks and was cleaned also in a quick timescale as well
Dont return phone calls for hours and hours, emailed me telling me they would call and hadnt by 30 (thirty) hours later. Tried to fix a fault by believing it was a loose connection. It failed within 20 minutes of returning the car to me.
Treated with courtesy. Work carried out as arranged.
Staff were really nice and friendly
We found all the staff we dealt with at Douglas Parks to be friendly and helpful.
Car was beautifully presented & pleasant showroom
Good service and support
Good communication, helpful staff, my salesman in particular was knowledgeable, down to earth and professional.
Salesman was vert attentitive and happy to try and get me best deal.
Again so easy and relaxed it was a joy, beautiful showroom and layout , no pressure.
I was very satisfied the way that I was treated no hard sales and everything was dun at ease
Chris lort knew exactly what I was looking for and had excellent service
Efficiency and knowledge of staff.
All staff were very friendly from the sales to the technical staff when we got our car.
The experience during purchase was great but delivery of new car was disappointing as at collection time there was a problem with the car with a BMW recall. The car was delayed for two weeks before handover.
Love the car and realise it was a great price
First class service and we were will looked after.
Was given an informative guide to the car
2 month delay on the original delivery date.
I am extremely pleased overall. The car has a small chip but this is being sorted by the dealer.
Everything went to plan and the service of the team was excellent
Chris was very helpful through out the process
We dealt with our previous salesman and he knew what we liked. He advised us of other options and of the alternative models that were available within our range
Extremely satisfied from start to finish; sales, finance, technical support
Very attentive and helpful staff without feeling pressure or challenged during purchasing and finance negotiations.Minor issue when trying to agree costs for accessories which could not be resolved and i had to complete purchase without..
Car arrived in good time and in perfect condition
Great experiences, Scott was fantastic.
Always kept me informed. Car arrived earlier than expected too which was a bonus
Well looked after from start to finish, Chris kept me informed all through the process, it took six months but was well worth the wait.
Salespersons all helpful and personal attention from general manager of new car sales and BMW finance manager
the staff were excellent very pleasant competent and professional
From the moment we stepped into BMW. Chris couldn't do enough for us.