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ABOUT Douglas Park Glasgow

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Delivered what they promised and on time.

Service

Job has to refurbish a kerbed diamond cut alloy wheel. First attempt had several flaws. Had to take car back, rebook and return a 3rd time. I did receive a courtesy car as they had to keep my car for 3 days. Job was satisfactory in the end.

Service

Slick and efficient

Service

Work was carried out quickly with no problems.

Service

Work undertaken explained and set out in an obvious manner

Service

Great service

Service

Kid fonevto time and quality expectations

Service

Kept well informed of progress

Service

Fast service good coffee

Service

Car was booked in for overall health check after receiving the letter stating that it was almost 3 years old. At the time of booking both brake fluid service & mot was added. Disappointingly, despite the brake discs & pads showing up as well worn wit

Service

Good communication and service requirements explained well Even the service manager Mark had time for a chat which makes you feel confident about choosing BMW and Douglas Park.

Service

Was kept informed of how my car progressed in its mot

Service

The service quality and personal attention were excellent but it was disappointing that a part that was required, admittedly only identified on the day, was not in stock resulting in my being unexpectedly without a car for an additional day.

Service

Prompt attention

Service

excellent service from staff.

Service

Sales advisor was excellent made a real effort to meet our needs

Service

My one criticism is when Douglas park come to pick up my car i was asked to sign the body inspection document without carrying out inspection I was informed this is common practice and is inspected when it get back to there garage

Service

There was problem with my booking which resulted in some problems at my work place as I got late and missed a meeting.

Service

My wife's approved used vehicle was purchased in May 2019 and had only done about 1200 miles, informed by service department that the back discs are lipped and the front pads are very low at 4mm, the fact that this is picked up after a used approved.

Service

The mechanic - Brian (sorry if wrong name?) was great

Service

No problems at all.

Service

It was a product recall. Car was collected aa arranged, I received a video of the car checks and the car was returned later the same day.

Service

Great service

Service

Only two issues with service. Near side wing mirror no longer tilts in reverse. It did do this before service. Also was told I had to deal with auto protect re alloy kerb issues. Have submitted claims but Auto protect do not progress claims at all!!

Service

Service done at short notice quickly and efficiently. Refurbishment to my Alloys as the lacquer was beginning to come off and the staff members who did this amazing job cannot be thanked enough for such a great job.

Service

Service was satisfactory although there was quite a long wait between booking and the earliest date my car could be dealt with.

Service

Much better than last time....

Service

The reason for recall was fully explained by the service manager and as stated the work was carried out promptly at a time that suited me.

Service

I satisfy with the overall the service. However, the waiting area could be improve for more comfort since customer may need to wait at there for at least 1-2 hours for job to be done.

Service

I dropped the car off the night before as I had been told that there was a good chance it would I get it back earlier than forecast, but it didn't happen. And I was informed that two of my tyres weren't runflats and they were. Otherwise it was fine.

Service

Compared to other dealers, not competitive.

Service

Service from start to finish was very professional

Service

Again the staff are helpfull and pleasant but my car is only a year old old and developed a rosd grinding noise they had the car in twice and gave me it back after 2 weeks approx and although they agree a noise was detected its still not fixed .

Service

Recall job done as promised with a Vehicle Health Check thrown in.

Service

Very happy with my service was book in for getting my alloys fix and need a service done so they done them both at the same time and gave me a car to use in till my wheels where done and was very happy with the bmw convertible that i got to use

Service

Excellent service

Service

I am completely satisfied..

Service

Work carried out to high standard and all details of service explained prior to and after service being carried out

Service

Most every time I am the service area I book in a waiting appointment. I enjoy having a coffee and a wander round the cars that are parked in the adjacent showroom area.

Service

Given a seat in waiting atrea and any refreshment i wished ( non alcoholic ) Waited no time at all , lovely staff.

Service

customer service was perfect, car was given back at exact time after necessary checks etc

Service

I find the staff at D Park very courteous and very professional.

Service

My car was in the garage from 8:00am until 4:00pm - I felt this was a long time given that the recall letter suggested it would take 2hrs! Even lunchtime would have been acceptable

Service

Quickly booked in and works completed as expected by the end of my working day.

Service

Above and beyond service on multiple levels. Trisha provided me with an excellent courtesy car even when I wasn't entitled to one

Service

Needed a new part for exhaust. Tried to charge me for it until I asked about it being covered under warranty and it was then removed from bill.

Service

Courteous and professional

Service

Staff exceptionally helpful and profesional

Service

I would have preferred to have used the Service Centre at Hillington (less than 5km from my home) than travel across Glasgow to have a tyre changed. Sadly, that Service Centre no longer has a tyre fitter (except by appointment I presume?)

Service

See above

Service

Damage valve installed three times. Twice I have been in the garage. I bough the car a month ago.

Service

The vehicle was returned with dirty oily marks on the bonnet.

Service

The staff were professional, courteous and friendly. However, the car was booked in (as well as the replacement of one faulty alloy) for a squeak in the tailgate (the third occasion it has attended for this issue) which is still not remedied.

Service

My car was serviced as expected and was ready to collect earlier than advised. The staff were polite, professional and made me feel special. I have issues with corrosion on the car's wheels and the response to my complaint was very positive.

Service

carried out work as stated

Service

4/5 but won't let me submit - had 2 month old baby, appreciative of them completing service quickly and not having to be there longer than necessary. Didn't see any interactive areas for children similar to dealership but may have been missed by me

Service

Hire car provided for each visit to the garage to minimise my disruption however 3 visits required to the garage to fix the faults.

Service

Staff at Pinkston Road branch were very helpful. Service could not be faulted.

Service

See above

Service

Excellent service, knowledgeable and helpful staff

Service

Service and communication from Service Advisor Brian Russel - Parks Glasgow - was, in my opinion, first class. Thank you Brian.

Service

First service not much to do really.

Service

Friendly reliable

Service

Repair action was carried out promptly

Service

See above description of bluetooth connectivity issue. Unacceptable and remains unresolved.

Service

Brian at the Service Dept was extremely helpful and knowledgeable and helped with the repair of my vehicle from start to finish. Thank you.

Service

Douglas Park,Glasgow were efficient ,polite and helpful at all stages of my car service. They informed me when my car was ready for collection(earlier that expected too) and I was able to arrange transport into town on arrival at the service centre

Service

Staff were extremely knowledgable and helpful. They went out of their way to ensure that the check-in process, update and collection were handled perfectly. I wouldn't take my car anywhere else.

Service

Two months out of warranty, experienced an issue which, with the intervention of the Service Manager at my now go-to service centre (Douglas Park BMW Glasgow), resulted in a significant contribution being made by BMW (agreed to meet the cost of parts

Service

DP did not admit to an error made previously but they carried out a repair for free to their credit. Additionally during the last visit I felt the front desk customer rep was a bit pushy for additional work to be carried out.

Service

Customer service excellent friendly staff

Service

No issues

Service

The service itself was fine, from what I know, but despite the car being cleaned it was pretty dirty

Service

Friendly helpful attention

Service

I needed advice this time as there were several different models I wanted to consider. The Centre had an excellent range of new cars on show and the sales consultant was really helpful and thoroughly professional throughout.

Sales

Friendly staff

Sales

As in my previous answer everything was flawless.

Sales

The whole experience was made so simple dealing with a very courteous and polite man.

Sales

excellent service from salesman and finance manager

Sales

100% satisfied with my car. am happy

Sales

As already stated, everything was just made so easy and enjoyable.

Sales

Everyone was very polite and helpful

Sales

No follow up from dealership

Sales

John made the experience very straight forward

Sales

Just a really nice experience

Sales

Treated well through the process