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Overall, very satisfied with standard of work and information and customer service from front-of-house staff (Gordon and Margaret). Issue exists with what appears to be inconsistent methods of reporting tyre tread depths in workshop.
Always excellent and work done quickly while I wait.
Great service do no complaints. Prices a bit higher but that's part of owing a BMW and getting it dealer serviced. Pays dividends at trade in time :)
Repairs carried out quickly with excellent communication from the branch.
Work was carried out as arranged and car available same day service
Great service, friendly, polite manner from Margaret who was my point of contact throughout.
Simple and efficient service end to end
They were very accommodating to try to have my car ready for when I needed it and were clear in explaining what work was required, and why. They also phoned me to provide me with updates in regards to the progress of the work on my car.
Service was easily organised over the phone , car collected from my place of work. Informed throughout the day of the progress and then delivered back to me later in day. All members of staff friendly efficient to deal with
Service by staff on day was impeccable and instructions very clear
My car was collected from my house, there was a recall issue, and returned to me all as agreed and immaculate too.
Car was not ready when I came the following day but it was down to fewer staff being available to clean the car
Very thorough information given, Ainslie was exceptionally helpful and is a huge asset to the branch.
Great seeing the video lets me now that the car was being properly checked
Because of my positive experience on the day
Service is excellent, staff are very efficient and attentive. High quality of car also.
Good MOT service but I wasn't really updated on when to pick up my car and had to call several times to get an update.
My car was serviced at the time it was booked in and finished at the time stated.
All done timeously.
Car picked up and returned. Very convenient.
You did what you said you were going to do, on time, on cost and politely
No hassle and car passed mot. Great staff
Recieved complete feedback about my car condition and advice for further repairs.
Good feed back
Serviced whist I waited at very competitive price.
Staff were very friendly
When I had a problem with my car they were more than helpful in getting it fixed.
It is a 13 1/2 year old car that they have maintained since buying it from them, and it still runs like a new one. They did the same for my previous car too.
Staff are very polite, friendly and helpful.
Service has always been great work done brilliant many thanks.
The team couldn't have been happier to help. 5 stars well deserved.
Douglas Park contacted me to let me know there was a recall on my vehicle. They arranged a suitable day and date to carry out the work
Both my x5's are exclusively serviced at Pinskston Road and the service department seem proficient at their work . ie no issues.
Fantastic customer service as always, clear communication channels and quality level of service from start to finish.
As previously stated the service is great.
Quick and efficient
The job was performed as expected. Some additional checks carried out and advised of worn parts.
Organised and efficient
Once again they came and picked up my car in the morning then contacted myself to let me know what was needed for my car to pass its M.O.T.Also carried out a service on my car,brought the car back to me with a full report.
On this occasion I felt the service centre went the extra mile.
Ease of appointment. Good controls in place around Covid. Good communication throughout. Would have preferred car back a bit quicker but not an issue.
Had Zero problems & was treated with the utmost respect from the staff.
everything I expected was done well
Can was collected and returned with the agreed work completed at the agreed price.
Went beyond what I was expecting on the day. Quickly diagnosed fault and agreed goodwill gesture even though car had no warranty and wasn't purchased from them.
Courteous and explained what the issues were and once we had a goodwill contribution from BMW the works were completed in great time.
The Glasgow branch has always been a pleasant experience for me, the staff are reassuring, informative and professional, they do go the extra mile.
Good service with no issues and a fair price for work carried out.
Lady who dealt with me was fantastic. I waited outside and she kept coming out to give me an update and keep me informed as to what was happening. She is a keeper!
Everything was very smooth from booking in to picking up my car. COVID precautions in place.
Car picked up Courtesy car dropped off My car tyre was replaced 50 point check Car cleaned inside and out What more could you ask for!
Good advice from reception, service carried out in timely manner and all pandemic protocols very evident.
The MOT and repairs fully matched my expectations.
Car was collected and returned by a very polite member of staff and video confirmed what had to be done.
My vehicle was inspected quickly and booked in for its repairs at a time that suited myself with a courtesy car provided. The staff were proficient and really helpful.
Always a great service
Pinkston Road has always been a pleasant experience for any servicing I required and the cleaning of my car both inside and out prior to returning it to me is much appreciated.
Mechanic who fixed car personally gave me explanation of work carried out and diagnostic of initial fault finding with car.
Personalised delivery of service to a very high standard.
Confident about service and staff always very helpful.
Douglas Park Service is absolutely second to none. The staff are always extremely welcoming and helpful. Any work that needs carried out is always fully explained and priced fairly. Video updates are great and the valet is icing on the cake...?
So easy and everyone helpful
Well informed and looked after
The service advisor kept me updated as to the progress of my car, and I loved the video report!
Price was on high side for brake pads and disc's however the service was carried out to a good standard. The customer service agent was really helpful
COVID has been difficult for everyone so staff at Douglas park are commended for continuing to provide a service.
Friendly efficient star
No issue's with the work that needed to be carried out.
Could not be better
The car was picked up at my door with the driver observing the proper hygiene controls. A bit later on I got a video of the mechanic working on my car and it was returned to me mid afternoon Excellent service
Very friendly and helpful staff , great service
Did all the necessary and was keeping me posted about the progress
Was given a day and time to suit me.And phoned when car was ready.
Everything was clearly communicated. Work carried out timeously.
Very good considering we are still in lockdown
Car was ready to go in and out in 15 minutes
I was very satisfied with the purchase and delivery of my new car.
The person I dealt with, Christopher Lynch and indeed all the team were brilliant.
I made contact knowing what I wanted so there were no problems.
A great showroom , great car and Jordan Bryce was so good to deal with. He made buying the car a great experience ... the Head of Business Craig Little took time out to come over and chat which was really nice.
during this difficult time the assistance and help was very good
Both during the purchase of the car and collection of it at the Douglas Park dealership in Glasgow I received good attention despite the present health difficulties. The staff I spoke to were very patient and helpful.
Very friendly, informative and regular communication.
Friendly efficient staff
Purchase was simple and straighforward
Knowledgeable,helpful and friendly staff who ensured we had a good experience
Very smooth, nothing was too much hassle
Everything went smoothly.
I have found Chris Lort to be approachable and extremely knowledgeable in helping me with first purchase and to that end gave me the peace of mind to return to him for second year
Helpful, informative, approachable and friendly