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ABOUT Douglas Park Glasgow

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Smooth process from start to finish.

Service

very straight forward to book with. On the day its a simple process to book in and they are pretty quick and efficient.

Service

As above, quality treatment from start to finish

Service

Ever since I bought my car from Douglas park I have constantly been let down by the after sales department. Ongoing issues not resolved and inaccurate information on tyre tread depths when performing service mot and vehicle health check.

Service

Cost of service was an issue but that's BMW standard costs and parts.....

Service

I booked my service and courtesy car on 25/1/19 over the phone. It was a month in advance due to the lack of availability of courtesy car. When I arrived I was told my car was booked in for a service a month later and no courtesy car was available.

Service

I had a brake fluid replacement done while I waited. It was a pleasure to sit and know the process would be smooth and efficient.

Service

Paid to get an issue fixed, took hours longer than they told me it would, then I had to go back as the issue reappeared two weeks later

Service

Car was ready when promised and work was carried out to the usual high standard. Had to wait slightly longer than normal when picking the car up.

Service

Provision of a replacement vehicle was not confirmed after several attempts to have this confirmed I was on the verge of returning vehicle.

Service

Completely satisfied

Service

Excellent customer service

Service

Great service

Service

Was left standing for the drop off in town even though I was first waiting for 25 minutes. Driver just shrugged his shoulders and drove off with other customers. Very poor customer service.

Service

I was really early for my appointment but they took me anyway didn't have to wait

Service

Easy to arrange a suitable appointment and access to the very modern service centre. Staff were excellent and the whole experience was good.

Service

Fast, efficient and courteous service.

Service

Friendly staff

Service

All costs discussed upfront with a written estimate and no hidden charges. Video of car being serviced was very helpful

Service

Car booked in, assistance into town offered, car returned in good time.

Service

Only problem I had is with aftersales

Service

Back brakes replaced and car returned in showroom condition

Service

I had agreed to wait whilst work was being carried out. As it was taking longer than anticipated i was offered a courtesy car so i could get about my business and returned later to collect vehicle when job was completed -great service

Service

if you go into buy a bottle of windscreen wash and they do so quickly and without hassle that is all I require

Service

My car was recovered for a puncture and I was allowed to leave without the puncture repaired. The business was in breach of GDPR and is currently being investigated for this. I have sent 6 letters of complaint and yet to receive a single response.

Service

I found the support services provided by Douglas Park to be really good:they keep you informed of what is going; give you prices before you commit to extra work and are very accommodating (I had messed up my service time - they sorted me out.

Service

Everything was fine

Service

Most paintwork damage repaired, but very slight paintwork damage still remains

Service

I like my BMW and take it to BMW for all repairs and services but the service department took a couple of hours longer this time than expected and meant I was late for an appointment.

Service

I was a little disappoint that I was advised on the phone that my rear tyres were below 2mm and the recommendation was to replace them. When I viewed the video later it was clear that the average was over 3mm and were probably good for a while.

Service

The car service was very good and found the service video informative. The staff at the front desk were helpful but I felt some to be unprofessional. Not being the first time, I feel disappointed considering that BMW is a highly reputable company.

Service

Communication and overall treatment

Service

Team very helpful but would not look at a repair done by them at last service due to car out of warranty

Service

Waited over 5 weeks for service appointment. Car was not clean on delivery back to me.

Service

Excellent service from start to finish, advisor kept me well informed throughout the day, also car got a wash and hoover. Couldn't fault Douglas Park Glasgow in anyway at all, will definitely be back and would recommend to any BMW/MINI owner

Service

Overall customer service was good - waiting time was excessive

Service

No real problem with the workmanship, apart from previously mentioned and staff are very nice.

Service

Very thorough and methodical

Service

Douglasd Park Pinkston Road Glasgow were extremely courteous and helpful

Service

Somewhat dissatisfied as this was the 3rd time the same brake fault was reported. The fix could and should have been achieved 1st time around had more attention been paid to identifying the problem. One week after repairs the fault has returned.

Service

Poor customer service, unsatisfactory resolution was achieved as bmw Glasgow's response was to offer a free MOT.

Service

Staff are very efficient in dealing with your vehicle issues.

Service

Aside the initial phone, my experience at Douglas Park on the day was fantasic.

Service

Very poor service, problems on my vehicle not resolved. I Phoned BMW Hillington and was spoken to in rude and unprofessional tone. Not the service I expect from BMW!!

Service

No problem arranging the service to suit me

Service

No problems and timely

Service

I refer to the first of my two recent visits. As a long term customer I would have expected friendly courtesy from the service advisor!

Service

Great service

Service

I was sold a car that was going to need a £500+ service within 1 year of buying it. Had I known this, I'd had negotiated a better deal.

Service

From arrangement through treatment on arrival to customer service and quality of work done everything was of the highest standard 5-star from start to finish

Service

Good quality service.

Service

I bought my car SG65 CKX new from Douglas Park Hamilton but would prefer to deal with Douglas Park Glasgow.When my handbrake would not work Parks Hamilton could not look at the car for 10 days so I was supposed to drive around without a handbrake

Service

Knowing your quality car is in safe hands

Service

Great service

Service

the lady who attended to me was very pleasant and helpful. The whole experience was very efficient.

Service

The inspection video and courtesy transfer to the office all add value to the experience

Service

I was given regular updates on the status of my car by the service advisor, and was treated in a very considerate, professional manner.

Service

Everything went smoothly

Service

Issue not resolved, staff not very helpful and kept waiting for many hours to have the faulty car returned.

Service

See other answer. Mis sold servicing and rude staff that dont care about customer retention.

Service

I felt the member of staff could have been more helpful when I went to collect a bulb fitting which was previously ordered

Service

Staff arranged for my car to be picked up and returned and kept me informed of progress

Service

Friendly, efficient, good value and above all, competent.

Service

Very good - cheaper than Arnold Clark.

Service

Both on the phone when booking the service and when at the desk on the morning itself I was told I could get a lift back to Kelvinbridge if I sat and waited. So I sat, only to be told by the driver that he would only take me to Buchanan Street.

Service

Very professional and helpful staff.

Service

car was in to have alloy repaired. Car underwent checks and was cleaned also in a quick timescale as well

Service

very satisfied

Service

Don’t return phone calls for hours and hours, emailed me telling me they would call and hadn’t by 30 (thirty) hours later. Tried to fix a fault by believing it was a “loose connection”. It failed within 20 minutes of returning the car to me.

Service

Great work

Service

Treated with courtesy. Work carried out as arranged.

Service

Staff were really nice and friendly

Sales

We found all the staff we dealt with at Douglas Parks to be friendly and helpful.

Sales

Car was beautifully presented & pleasant showroom

Sales

Good service and support

Sales

Good communication, helpful staff, my salesman in particular was knowledgeable, down to earth and professional.

Sales

Salesman was vert attentitive and happy to try and get me best deal.

Sales

Again so easy and relaxed it was a joy, beautiful showroom and layout , no pressure.

Sales

I was very satisfied the way that I was treated no hard sales and everything was dun at ease

Sales

Chris lort knew exactly what I was looking for and had excellent service

Sales

Efficiency and knowledge of staff.

Sales

All staff were very friendly from the sales to the technical staff when we got our car.

Sales

The experience during purchase was great but delivery of new car was disappointing as at collection time there was a problem with the car with a BMW recall. The car was delayed for two weeks before handover.

Sales

Love the car and realise it was a great price

Sales

First class service and we were will looked after.

Sales

Was given an informative guide to the car

Sales

2 month delay on the original delivery date.

Sales

I am extremely pleased overall. The car has a small chip but this is being sorted by the dealer.

Sales

Everything went to plan and the service of the team was excellent

Sales

Chris was very helpful through out the process

Sales

We dealt with our previous salesman and he knew what we liked. He advised us of other options and of the alternative models that were available within our range

Sales

Extremely satisfied from start to finish; sales, finance, technical support

Sales

Very attentive and helpful staff without feeling pressure or challenged during purchasing and finance negotiations.Minor issue when trying to agree costs for accessories which could not be resolved and i had to complete purchase without..

Sales

Car arrived in good time and in perfect condition

Sales

Great experiences, Scott was fantastic.

Sales

Always kept me informed. Car arrived earlier than expected too which was a bonus

Sales

Well looked after from start to finish, Chris kept me informed all through the process, it took six months but was well worth the wait.

Sales

Salespersons all helpful and personal attention from general manager of new car sales and BMW finance manager

Sales

the staff were excellent very pleasant competent and professional

Sales

From the moment we stepped into BMW. Chris couldn't do enough for us.