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ABOUT Douglas Park Glasgow

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Did what was needed very effectively and efficiently

Service

Fast professional service, flexible with booking times and always able to provide me me with a loan car which is critical

Service

The mechanical part was fine but the answer to 1 above soured things

Service

Great service and the issue was resolved quickly.

Service

Staff able to deal with the problem professionally and able to get appointment that suited me without any problem.

Service

There was no root causation explained for the fault with the rep saying it can happen to a two week old car,,,, nice advert. In addition, the car was not cleaned after repair works.

Service

Very good customer service, although the service costs were much more expensive than I first thought - as the vehicle computer only tells you partially what service is due.

Service

my wife took the car for service and apparently was well looked after

Service

Service while I waited and 10% discount.

Service

Good attentive staff, beautiful environment, always offer transport.

Service

Service at Douglas Park was very helpful and kept me informed of progress.

Service

Great - collected car from house and brought back when promised.

Service

The service from Douglas Park as always was exceptional. The poorer rating was due to the fact my car was collected by recovery firm on the Friday morning from garage and not delivered to my home address till Sunday afternoon!

Service

Gavin, owned my cars issue through to conclusion

Service

Car was collected and delivered in agreed time frame. Returned clean and tidy.

Service

Had a lift into town, and good communication from service team while car was in garage

Service

They contacted me at the requisite time to arrange for the necessary work to be undertaken and then undertook the work to an efficient and highly efficient manner. The work was all undertaken within the agreed time.

Service

Service carried out as per schedule with minor glitch in tyre air pressure sorted. Also washed and valeted.

Service

Quality service, just a delay getting the car back at end of the day.

Service

Staff are approachable and friendly.

Service

Good experience

Service

Problem fixed

Service

Staff very good and video feature excellent.

Service

Unable to get date I wanted (slots booked up for more than 2 weeks ahead). Tried to book earlier but unable to make an appointment because nobody was available to take my booking. Receptionist promised that someone would call me back but nobody did.

Service

car was collected at agreed time and brought back same day with job sheet listing work done

Service

Service Advisor keeps you informed with the progress of the service and repairs etc

Service

All requests were attended to

Service

No issues booking the car in and getting a loan car

Service

Good communication and service

Service

picking up car at 16.30 wasn’t a great experience. I was standing waiting for 15 minutes before service person told me “ you’ll need to sit down - we’re very busy and there are lots of people before you. He was a bit rude. I felt ridiculed

Service

Excellent throughout.

Sales

Staff friendly and knowledgeable. Showroom bright and clean

Sales

The salesman that deal with us was friendly and professional at all times

Sales

The process from the start from choosing my car to the financial aspect and the day of delivery was straight forward

Sales

Service was friendly and efficient