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i think they are very polite and do their job very well.
Easy drop off and car cleaned in and out.
Quality service, delivered in a professional manner on time and to the expected high standards
Went to plan
restrictions in place and adhered to by staff so felt confident attending
Job done satisfactory
All work carried out to a high standard as far as I can tell.
very polite staff
Consistent service. Our dealings are always handled by the same person, which allows each of us to build up a relationship and get to know what we want etc.
Both my paintwork issue and HED unit repair were resolved within the timescale and I enjoyed the courtesy car provided by William Grant, even though it was a bit too HOT for me
Everything went well
Great service,Friendly staff
Professional and courteous service as always
Efficient, no nonsense service. As it should be.
MOT completed quickly, good communictaion.
Quality service from moment of contact till work completed.
No issues and everything delivered, as promised.
Work completed as requested and kept informed
Service was carried out professionally and to my satisfaction. The car was returned very clean.
Very accommodating - car was picked up, and returned in immaculate condition by a really nice friendly guy...
Great fast and very efficient service
I phoned to ask why the problem hadn't been addressed. I received an apology and was told I would need to rebook the car. Cost for the investigation was 2 hrs labour which came to approx. £237. Any work after the "investigation" would be charged.
Very pleased - Gemma was fantastic.
Timing was spot on, with good report
Problem was identified and rectified asap. Great customer service.
Staff listened to requests regarding service issues and made sure that all matters relating to service were explained
Covid-19 precautions in place and as efficient as usual
All good service and nice touch having a little valet of the car
Usual thorough check up
On time and in schedule
Friendly, professional and convenient, with all identified problems solved.
Easy to book car in and dealt with efficiently.
Efficient, quick and easy
oil service and also gave car health check on top with a wash and hoover yo complete.
A full and thorough service with helpful advice and recommendations. Pricing was excellent for the required work.
No problems as always, hassle free.
In current circumstances the team made me feel comfortable and answered all questions I had without rushing me out the door in a very busy day I could see they were having
Car picked up from home and serviced. Serviced to my satisfaction. Battery recharged overnight instead of replaced. Informed of work need in near future.
Smooth booking process, pleasant communications, everything explained in simple terms, service carried out promptly and happy with the price.
Prompt efficiency of the branch staff.
We were slightly apprehensive about going to garage because of the current circumstances however with all the precautions they have put in place gave us great confidence.
The staff also accommodated my additional request of adding my private registration plates with no fuss.
Staff were very helpful, a warm welcome on arrival using my surname, kept me up to date during the time the car was there including a video and car was ready to collect when they said it would be. Couldn't fault the whole experience.
Good standard of service and kept up to date with a what was happening
Very nice people
Unlike a previous (different Car brand) garage, I have never felt that Douglas Parks tried to take advantage of me. All work has been done to a high standard and no unnecessary tasks done on services
Car fixed and returned sanitised
Everything is carried out properly,no problems.Staff very pleasant and helpful.
The company kept in touch all the way and kept me informed at all timez
Efficient turnround time, availability of parts, cost
Car serviced on time and communication was good.
Couldn't fault anyone at all
Salesperson answered all my questions very well and ensured I was aware of all my options.
Car was delivered exactly as ordered and on the exact date agreed when purchased
No issues with delivery or service received when purchasing car. Great overall experience.
Got the car we wanted within 1 week.