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ABOUT Douglas Park Glasgow

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

i think they are very polite and do their job very well.

Service

Easy drop off and car cleaned in and out.

Service

Quality service, delivered in a professional manner on time and to the expected high standards

Service

Went to plan

Service

restrictions in place and adhered to by staff so felt confident attending

Service

Job done satisfactory

Service

All work carried out to a high standard as far as I can tell.

Service

very polite staff

Service

Consistent service. Our dealings are always handled by the same person, which allows each of us to build up a relationship and get to know what we want etc.

Service

Both my paintwork issue and HED unit repair were resolved within the timescale and I enjoyed the courtesy car provided by William Grant, even though it was a bit too HOT for me

Service

Everything went well

Service

Great service,Friendly staff

Service

Professional and courteous service as always

Service

Efficient, no nonsense service. As it should be.

Service

MOT completed quickly, good communictaion.

Service

Quality service from moment of contact till work completed.

Service

No issues and everything delivered, as promised.

Service

Work completed as requested and kept informed

Service

Service was carried out professionally and to my satisfaction. The car was returned very clean.

Service

Very accommodating - car was picked up, and returned in immaculate condition by a really nice friendly guy...

Service

Great fast and very efficient service

Service

I phoned to ask why the problem hadn't been addressed. I received an apology and was told I would need to rebook the car. Cost for the investigation was 2 hrs labour which came to approx. £237. Any work after the "investigation" would be charged.

Service

Very pleased - Gemma was fantastic.

Service

Excellent service

Service

Timing was spot on, with good report

Service

Problem was identified and rectified asap. Great customer service.

Service

Staff listened to requests regarding service issues and made sure that all matters relating to service were explained

Service

Covid-19 precautions in place and as efficient as usual

Service

All good service and nice touch having a little valet of the car

Service

Usual thorough check up

Service

On time and in schedule

Service

Friendly, professional and convenient, with all identified problems solved.

Service

Easy to book car in and dealt with efficiently.

Service

Efficient, quick and easy

Service

oil service and also gave car health check on top with a wash and hoover yo complete.

Service

A full and thorough service with helpful advice and recommendations. Pricing was excellent for the required work.

Service

No problems as always, hassle free.

Service

In current circumstances the team made me feel comfortable and answered all questions I had without rushing me out the door in a very busy day I could see they were having

Service

Car picked up from home and serviced. Serviced to my satisfaction. Battery recharged overnight instead of replaced. Informed of work need in near future.

Service

Smooth booking process, pleasant communications, everything explained in simple terms, service carried out promptly and happy with the price.

Service

Prompt efficiency of the branch staff.

Service

We were slightly apprehensive about going to garage because of the current circumstances however with all the precautions they have put in place gave us great confidence.

Service

The staff also accommodated my additional request of adding my private registration plates with no fuss.

Service

Staff were very helpful, a warm welcome on arrival using my surname, kept me up to date during the time the car was there including a video and car was ready to collect when they said it would be. Couldn't fault the whole experience.

Service

Good standard of service and kept up to date with a what was happening

Service

Very nice people

Service

Unlike a previous (different Car brand) garage, I have never felt that Douglas Parks tried to take advantage of me. All work has been done to a high standard and no unnecessary tasks done on services

Service

Car fixed and returned sanitised

Service

Everything is carried out properly,no problems.Staff very pleasant and helpful.

Service

The company kept in touch all the way and kept me informed at all timez

Service

Efficient turnround time, availability of parts, cost

Service

Car serviced on time and communication was good.

Service

Couldn't fault anyone at all

Sales

Salesperson answered all my questions very well and ensured I was aware of all my options.

Sales

Car was delivered exactly as ordered and on the exact date agreed when purchased

Sales

No issues with delivery or service received when purchasing car. Great overall experience.

Sales

Got the car we wanted within 1 week.

Sales

Well conducted.