About Your Local BMW Retailer | Douglas Park Glasgow

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

189 ratings and 124 comments received in the last 90 days.

04 February 2026

Helpful advice without hard sell approach

04 February 2026

Roddy (salesperson) did a get job with the car and on the handover day. Car was a surprise for son's birthday and the Glasgow branch did an amazing job making it special for him.

02 February 2026

Euan was great he kept me updated on car. He also explained how to work the app connected my phone to car was extremely helpful and made me feel confident for my journey home

28 January 2026

In general the experience was Ok. I am disappointed with the car in comparison to my old X5 but that has got nothing to do with the service I received. Where I am disappointed with service is there was no tech guy to set up my new car, that was poor

23 January 2026

Graeme was very helpful and friendly

17 January 2026

Ewan Smith was so helpful and gave me the right information to make a informative choice for a car suited to my needs. Was very good at keeping in communication and super helpful. Actual star.

16 December 2025

Kept us up to date all the way through.

13 December 2025

Great BMW garage very helpful staff

12 December 2025

Staff all very friendly, good communication.

08 December 2025

No issues at all

See all reviews

07 December 2025

Only problem I had was in being able to change my car on my existing insurance cover due to the car registration number not being recognised; eventually dealt with this through BMW 5 day cover; helpful if I had been told there might be a problem

03 December 2025

In all honesty it's down to Ewan, we felt really comfortable with him personally! He represents the brand very well. He was able to take the features of the car and make them relevant to my needs and therefore made them Benefits

01 December 2025

As above

23 November 2025

My salesman Dylan was as excited and passionate about my car as I was. Super friendly guy and seemed to care a lot about giving the best possible experience.

09 February 2026

Easy check in, good, comfortable, warm, well equipped waiting area, quick and efficient service, car returned sooner than expected, washed, and hoovered. Very happy

09 February 2026

They did what they were supposed to do and kept me updated

09 February 2026

All went well.

09 February 2026

All good

08 February 2026

Met expectations

08 February 2026

Very detailed

07 February 2026

Good service from everyone especially Dylan.

05 February 2026

Amazing experience

05 February 2026

I prefer the professionalism of the dealership and maintaining the dealership service history.

04 February 2026

Car returned in good time and was exceptionally clean.

See all reviews

03 February 2026

Warm welcome. Unexpected problem identified and way forward quickly sorted. Very happy with high standard of customer care.

03 February 2026

Everyone was so welcoming, helpful, couldn't fault.

02 February 2026

Painless and professional service from booking to collection

02 February 2026

Was that sure where to go and who to see when I arrived as it was late in the evening

02 February 2026

Courtesy car... you have stopped doing this when I questioned this with the girl k booked with she wasn't very helpful at all.. more or less said it is what it is! I am

02 February 2026

Courteous and professional service

02 February 2026

Check in machine didn't work but staff were very helpful

31 January 2026

You delivered the service you indicated in the recall.

31 January 2026

From the moment I entered the centre the staff member was so welcoming and talked me through the check in procedure with the new automatic check in I was so glad she was there to guide me Service manager so welcoming on the car pick up .

31 January 2026

I contacted with an enquiry and was greeted with a friendly advisor who answered all my questions and was very happy with the experience which resulted in me taking out a service contract that suited my needs and at no point felt pressured

29 January 2026

excellent customer care and focus

28 January 2026

Wonderful treatment from the staff however the problem with the car remains

28 January 2026

Price to clear the known manufacturing defect on the washer bottle was grossly excessive

27 January 2026

Staff very helpful

26 January 2026

I was shown video of car having inspection for MOT that is always informative.

26 January 2026

Was happy with the service on my car, was not impressed as I came in before 8 and was told my car might not be ready until 5, why ask me in early

25 January 2026

Everything done with the highest level of professionalism

25 January 2026

Fantastic service from start to finish!

25 January 2026

Lost a point as its all too much "self service" with check in kiosk etc. Not enough personal service with face to face customer engagement.

24 January 2026

Booking was extremely efficient as was check in and also the communication afterwards

23 January 2026

It was a great service and the staff made it so easy

23 January 2026

Great service as usual

21 January 2026

Good friendly service and kept informed of progress with car service.

21 January 2026

The service that was provided was great and the staff that I spoke to were very pleasant and helpful. Great service was provided very professionally??

19 January 2026

Good customer service

19 January 2026

Was quick & professional

19 January 2026

Young man Liam was fantastic..car is only just over 3 years old and I was getting charged for all sorts of things that should happen to BMW.

18 January 2026

Check done successfully however there were a couple of advisories which were only identified on collection of the car so I wasn't able to get these addressed on the day.

18 January 2026

Knowledge staff member Margaret. Car refusing to start consistently and starter motor recall. Car taken and fully repaired in 2 days. Excellent work and communication.

18 January 2026

Speedy service & car was ready on time

17 January 2026

EVERYTHING WENT SMOOTHLY

16 January 2026

Kept informed and worked carried out efficiently. Car washed and vacuumed on completion, excellent

15 January 2026

Professional, Courteous, Efficient and Accommodating at very short notice

14 January 2026

Swift drop off and kept informed throughout. Bill was as per estimate.

14 January 2026

Helpful and efficient staff.

14 January 2026

Great customer service

12 January 2026

Great customer care from beginning to end

12 January 2026

Easy to book in on line and no issues on the day.

11 January 2026

Excellent

11 January 2026

It would be 5 stars as normal but unfortunately on this occasion a request to have my i drive updated to remove a previous duplicate service wasn't actioned. Slightly disappointed amd to date still not remedied.

10 January 2026

Friendly, pleasant and very helpful. Made visit pleasant.

10 January 2026

Service was excellent from booking service to picking my car up.

09 January 2026

Nothing exceptional pretty average experience...long wait...I am not satisfied at all ...

03 January 2026

Service staff were very helpful and explained issues I had with car pperfectly

01 January 2026

Head lights are not working properly since I picked the car back up. Opposing traffic flashing at me constantly. Dipped head lights now set higher than before. Main beam blue dash light comes on of its own accord.

31 December 2025

When I dropped off car for service screen wash was working and when I picked they said it's blocked. I was expecting problem to be fixed that day instead of just noted.

31 December 2025

Vehicle repaired. Comms could be better .

31 December 2025

Excellent. As well as communication

28 December 2025

I cannot fault the staff at Douglas park Pinkston Road, booking in is easy, I'm kept up to date with progress, all the staff I've been in contact with are great.

25 December 2025

Car was booked in after receiving a recall notice and appropriate work was completed.

24 December 2025

I had several problems with my car and arrived without an appointment but the issues i had were dealt with and the car was returned to me quickly

24 December 2025

I don't understand why such a minor repair resulted in my car not being available for collection until very late in the day

23 December 2025

The customer service experience was of the highest standards throughout, from initially booking the service and MOT right through to handover of a washed and hoovered car. I was contacted by phone during the afternoon to keep me updated with progress

23 December 2025

Very pleased

23 December 2025

Managed to start survey repaire earlier than thought and relay repair costs. Also happy to carry out further repairs unforeseen/ required

21 December 2025

The fault was reported as fixed, which it was for 1 week and I am now experiencing the same issues

21 December 2025

My sat nav was being updated, this was done in a timely fashion, and was kept upto date with progress

18 December 2025

All communications were excellent

18 December 2025

Very professional, nothing was too much trouble, even on a Saturday!

16 December 2025

Attention to detail by operator in charge of my MOT was poor.My car is part of the 2025 recall so I specifically asked as part of the MOT to examine the contactor of the starter motor. The operator agreed.However , upon pick up, this was not reviewed

16 December 2025

All went smoothly. Albeit if you have an early appointment booked (as I did) due to motorway issues you can and did miss your slot. However it was quickly resolved.

13 December 2025

Happy

12 December 2025

Service always top class can't fault.

10 December 2025

Brilliant service and Jack is a credit to the business

09 December 2025

The car came back with a stale smell of sweat that has required a full valet to remove.

09 December 2025

Communication was poor

08 December 2025

Good communication

08 December 2025

Service of motor and all guys from that end fantastic,office side not great at all.4 times o had to phone and change my reg plate number as was incorrect and my surname is still not even correct on your system.Customer service in office average sadly

07 December 2025

As previously said, just straight forward easy service

07 December 2025

For reason above - I now need to arrange a 2nd visit

07 December 2025

Good service.

06 December 2025

I dropped car off in the morning but it must have been in the car park until 3pm at least as I got a phone call after 3pm to say it was just going in for test. BMW safety recall not done as no parts and no indication when this can be done!

06 December 2025

Great video advising any updates. Kept in the loop with all stages of the work

05 December 2025

Good communication from booking right through to pick up. Picked up in expected time frame

02 December 2025

As above

01 December 2025

The experience was seamless and all made very easy. Communication was excellent from booking to return to the car.

01 December 2025

Danny the service receptionist kept me up to date throughout the process and was extremely professional

29 November 2025

were given a courtesy car - helpful and convenient but it was a hybrid and were not shown how to use it. notes regarding wheels and heads up display were not attended to - had to request this on collection. Still not heard back about the wheels

28 November 2025

Always receive good service

28 November 2025

My service adviser ,Jack Law, kept me fully informed.

28 November 2025

As above. Good communication, efficient service and above all friendly helpful team

27 November 2025

It's slick and straightforward, as you'd really expect from a premium brand.

26 November 2025

Fully met my expectations and was advised that if a problem with the dashboard lighting was not fully resolved I should bring my car back.

26 November 2025

Good communication regarding the issues with my car

25 November 2025

Pickup and paying a bit rushed. 17.30 too early for closing time.

25 November 2025

I feel a difference in my cars performance now . Ross was helpful and friendly.

25 November 2025

Complete service went so easy No problems at all

25 November 2025

Satisfied

24 November 2025

Good customer service. No long lead times for booking a date. Love the collection and drop off service

24 November 2025

The dealership notified me of timing throughout the day and when the car was available for collection.

24 November 2025

Great welcome when arriving onsite great waiting area ?? and place was spotless

22 November 2025

Been with them for around 10 years and they've looked after me well whenever Ive run into trouble as you know things in a bmw do break, when it does I know they're not out to fleece me and have my back.

22 November 2025

Staff are friendly and helpful

22 November 2025

Quick service and everyone ass very helpful

21 November 2025

Good communication and ket me pick up car when I was running late using key box code

20 November 2025

Smooth efficient service

20 November 2025

Con men

20 November 2025

Service was excellent and would have been a 10 had the incorrect mileage not been stated on my service invoice.

19 November 2025

Excellent quick service

19 November 2025

Winter service was carried out with good communication with staff sorting any minor issues.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Douglas Park Glasgow BMW

Address

3-33 Kyle Street, Glasgow, G4 0HP

Opening Hours

Mon–Fri:09:00 - 19:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

0141 333 0088

Map

Areas served

Glasgow as well as surrounding areas including Coatbridge, Airdrie, Falkirk and Bishopbriggs

View map

Address

30 Pinkston Road, Glasgow, G4 0DD

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 12:30
Sun:Closed

Phone

01416 117700

Map

Areas served

Glasgow as well as surrounding areas including Coatbridge, Airdrie, Falkirk and Bishopbriggs

View map

Address

30 Pinkston Road, Glasgow, G4 0DD

Opening Hours

Mon–Fri:08:30 - 17:00
Sat:08:00 - 12:30
Sun:Closed

Phone

0141 6117695

Map

Areas served

Glasgow as well as surrounding areas including Coatbridge, Airdrie, Falkirk and Bishopbriggs

View map

Address

420 Hillington Road, Glasgow, G52 4BL

Opening Hours

Mon–Fri:08:30 - 17:00
Sat:08:00 - 12:30
Sun:Closed

Phone

0141 8915900

Map

Areas served

Glasgow as well as surrounding areas including Coatbridge, Airdrie, Falkirk and Bishopbriggs

View map