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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
331 ratings and 178 comments received in the last 90 days.
19 November 2023
Smooth from start to the delivery of my car
17 November 2023
As above, I was very satisfied with all the help and assistance offered by the salesman. He struck a good balance with selling (his job) and not being pushy.
09 November 2023
Hate purchasing a new car as there is too much faffing about and feel uncomfortable with salesmen in general.
09 November 2023
Due to the delay in delivery from Mexico and a change of Sales Executives (both were excellent) but the reasons for the delays were obscure
08 November 2023
Excellent service.
06 November 2023
Again, everyone we dealt with was super helpful and friendly
03 November 2023
again staff were excellent in the whole process
02 November 2023
Every member of staff from reception, to sales to genius were so friendly
14 October 2023
Spent a long time going through all the options so I could get car I wanted. Kept in regular touch.
09 October 2023
This was my first time purchasing a brand new vehicle and Roddy Macphee, and the team at Douglas Park BMW Glasgow, were absolutely incredible and made the whole journey very easy, relaxed and enjoyable. I cannot recommend the team enough.
03 October 2023
Dylan was a good sales representative and answered all my questions or was able to quickly find out from his colleagues.
01 October 2023
We had a super experience at Douglas Park in Glasgow. Dylan Prendergast was brilliant - so knowledgeable and approachable. He sorted us with our car so quickly that we had the keys to our brand new car about 24 hours after walking into the centre.
25 September 2023
Salesperson was great
24 September 2023
Excellent service by the sales person who was well supported by his management team and product experts who dealt with the process in a courteous and very professional manner.
20 September 2023
team were friendly and efficient
19 September 2023
Roddy Macphee was very helpful and arranged to hold my car due to my illness. The purchase went ahead with no difficulties
14 September 2023
Good deal on my purchase and easy to deal with.
14 September 2023
Answered all questions and very friendly
10 September 2023
A bit of a change from the last time I purchased my new vehicle last time. There was more of a thank you format with flowers etc and the vehicle presentation was better.
23 November 2023
Dropped car in day before for a Major service , brake fluid service and new brake pads were also required and installed and car ready early afternoon as requested
22 November 2023
Very professional and staff very pleasant and helpful.
22 November 2023
Excellent customer service but annoying how they can't tell you when the car will be fixed even although they know exactly how long it takes to do the work.
22 November 2023
Pleasant and helpful staff
22 November 2023
Staff were friendly, efficient and everything went to plan.
22 November 2023
The work was carried out promptly
21 November 2023
Always kept informed with updates on progress and feel confident work carried out to high standard.
21 November 2023
The availability of loan cars are poor. I would think from a sales point of view providing a same range newer model would benefit sales of new cars to existing customers.
21 November 2023
See above!
21 November 2023
Was leapt informed on how repair was progressing
21 November 2023
Before I gave my car in the garage, my engine management light was on, paid for it to be checked. Never turned it off and now have it booked back in and yous might charge for it again.
21 November 2023
Good service and communication
20 November 2023
Following the service the engine feels slightly underpowered and sluggish compared to what it was before the service. This appears to be reflected in a decrease in fuel efficiency. Engine performance has not been improved with this service.
18 November 2023
Not having a curtesy car was inconvenient
16 November 2023
should really be 5 star but previous full service required me to return to correct a faulty installation
16 November 2023
As above
16 November 2023
Fast friendly efficient service
16 November 2023
Convenient and done as planned.
16 November 2023
Necessary work was carried out at expected cost.
10 November 2023
All work done and good communication
08 November 2023
Welcoming and pleasant experience.
07 November 2023
Everything worked well from initial contact and obtaining a quotation to collecting car after work was completed.
07 November 2023
See above
06 November 2023
good communication, professional Maybe a little oversold at times with checks and things like tyres way ut on price but generally/overall - well organised. easy to deal with, personable and cleaned the car !
06 November 2023
Because the issue of the automatic door handle lock was not even attempted to be fixed because there was not enough time. They said there was nothing wrong with it. When the driver returned the car to me I showed him it was not working!!!!!
05 November 2023
The girl that sorted was straight to point which was good no messing about just think bmw should sort things for people to about as fault was down to them
05 November 2023
N/A
05 November 2023
Very professional and kept me fully updated
05 November 2023
Ease of booking, excellent premises and staff, but a bit pricey for what you get.
05 November 2023
Outstanding, cheerful, friendly & very professional service.
04 November 2023
Kept in touch explaining everything they were doung
03 November 2023
Because it was true
02 November 2023
Staff can be rude
31 October 2023
Received video and recommended actions required
31 October 2023
Drop of and pick up were efficient. Good communication.
31 October 2023
I received information on the progress in real time, via video recordings. Service was prompt and efficient.
30 October 2023
Good pricing and completed the service work with no issues
28 October 2023
Car uplifted and delivered back on time. Kept informed of progress. Valeted when delivered. All contact with any staff was friendly, courteous and helpful.
28 October 2023
Service department have been excellent in trying to solve the issue I have been very happy with all the staff during my many visits
27 October 2023
Even after paying around 100 quid for servicing. The status in my car is still showing as servicing needed. Not sure what kind of service has been provided.
27 October 2023
Staff brilliant and really helpful.
26 October 2023
For the reasons given above. Your location is not particularly handy from my home but I feel confident to continue to use your facility.
25 October 2023
The booking was straightforward but the drop off wasn't quite the same
25 October 2023
Ye all done as required.
25 October 2023
Everyone was very helpful, friendly and courteous from the girl that helped me use the do it yourself log in, the call re the video and the girl who attended to me when I collected my car.
24 October 2023
Fine staff response
23 October 2023
I received the usual, professional and friendly service from Douglas Park.
23 October 2023
Completed as requested and quickly
23 October 2023
As above
23 October 2023
Nothing was too much bother. Car was picked up and returned very quickly
22 October 2023
I have rated 3 stars because I feel that car aftersales are lacking in a genuine personal touch when compared to car sales and the best of all being mottorad aftersales....
22 October 2023
My discount from the platinum card wasn't applied and I had to call a couple of times to get the refund.
20 October 2023
Very friendly and welcoming
19 October 2023
The car was only in for a recall EGR valve and software update. However. some settings in the car have been changed. No radio stations, interior lighting changed, door locking changed, and Let's Get Started on screen which I can't delete.
19 October 2023
Efficient communication with the Service staff. Keep me informed about my vehicle service
18 October 2023
Staff were fast efficient and very professional . I collected my car same day and that was great . Car was washed on the outside to a high standard .
17 October 2023
Always room for improvement...especially in the time taken to get round to diagnose a fault.
17 October 2023
God service, poor parts availability from BMW
17 October 2023
Great service
16 October 2023
Had to wait a month from booking to service
16 October 2023
Very good service and we were kept updated by the team.
16 October 2023
Service as always excellent
15 October 2023
Hassle free guidance from Ross.
15 October 2023
No problems
15 October 2023
Straightforward to deal with.
13 October 2023
Received the car in the appointed time anc cleaned
12 October 2023
No faults, service with a smile
12 October 2023
I like the self service drop off. It is disappointing that so few courtesy cars are available and you have to book so far in advance to get one. Getting booked is hard with appointments weeks away.
12 October 2023
Nothing was done.
12 October 2023
Done what was required
12 October 2023
Kept up to date with what was going on. Job was done in timescale quoted and booking car in and out of service/ recall was very good.
12 October 2023
I've asked a quote regarding a dent on my side d'ore and a check on my car's speakers. I didn't have an answer yet
11 October 2023
Generally very good service however my vehicle was in on a recall and I was given no information on whether the component replaced was identical to the component removed or was modified to avoid future problems.
11 October 2023
No issues or problems deal went smoothly
11 October 2023
Was good but took all day after booking weeks in advance and dropping off the night before.
11 October 2023
Not one issue at all ,so easy and all staff fvery friendly and looked smart in there uniforms
10 October 2023
Very helpful
10 October 2023
Done quickly and no issues
09 October 2023
Car picked up on time and returned promptly.
09 October 2023
Really efficient service thank you. My only complaint was that I was seen so quickly I couldn't finish the free coffee haha
09 October 2023
I was disappointed to get someone else's health check paperwork with my mot. I did call into advise the servicing department. However this was dismissed as human error, which I understand. However, the papers have personal information on them.
08 October 2023
Time had to wait.
06 October 2023
Poor service
06 October 2023
Friendly and professional service
06 October 2023
Service was good
05 October 2023
Overall a very good servce, although was left waiting for 25 minutes when picking up my vehicle due to mistake by reception desk staff member.
05 October 2023
Dealt with professionally as they had never had this type of warranty claim on the i4. Car was only in over the weekend and loan car was provided.
04 October 2023
Kept up to date
03 October 2023
Friendly staff. Additional info provided which was very helpful.
03 October 2023
Service dept. (Danny) kept me updated on progress, especially important since car ended up being off the road for 1 week. I was very pleased to be given a top of the range courtesy car during this time.
03 October 2023
Explained everything well
02 October 2023
Good feedback throughout the service and professional job.
01 October 2023
Great service as always from all the staff.
01 October 2023
Very effective and efficient
30 September 2023
No problems and report issues fairly with costs etc to resolve.
30 September 2023
It was good.
30 September 2023
Didn't have any problems
28 September 2023
10 out of 10 My car collected from home and returned in afternoon, washed and cleaned inside. Pick up driver Gerry very courteous. Kept informed of work on my phone
27 September 2023
That's because my car came over 4 times for same thing
27 September 2023
It was very good but not perfect
26 September 2023
great customer service from start to finish
25 September 2023
Great service
25 September 2023
As always service is second to none
24 September 2023
Appointment was 11am arrived at 1030am was told car would be ready at approximately 1pm, I noticed my car was taken at 1130am so i thought it would be ready at approximately 130pm. It wasnt read until 240pm ??
23 September 2023
Upon arriving at the centre, the lady at reception was most unhelpful and simply told me to check my car in on the self-check-in machine. She left me to it and it didn't work. Another lady then checked me in manually..
22 September 2023
Found issues in MOT (which failed) that should have been caught in service weeks before
22 September 2023
Complaint I. Process due to appalling customer service while car in for repair.
22 September 2023
Work was done quick enough but no option to get a courtesy car and was told I couldn't pick up car for 2 days due to no technical being available for handover
21 September 2023
Lost my key. Someone had to come to my business premises to collect a spare and a very poor handover when i collected car Wrote to General Manager
21 September 2023
Quick service, friendly staff
21 September 2023
Car was in for an MOT the service staff were very prompt getting my keys and I didn't have wait too long for the car
21 September 2023
The service and advice was good, and the booking in. However, it did take a lot longer than anticipated- receiving the car back at 12.20 instead of 10.30
20 September 2023
As stated I was kept informed of the additional work required and all work was carried out same day. I also had a courtesy car while my vehicle was in the garage.
19 September 2023
On this occasion I was more satisfied as I was eventually listened to and the fault that I have been saying was an issue since June was finally fixed. However this has led to extra expense as was then only covered by extended warranty I had paid for.
19 September 2023
Kept informed and delivered great customer service.
19 September 2023
The time I had to wait for recall service was excessive and inconvenient. Post service my radio functions are no longer working and I am having to now seek resolution with garage
18 September 2023
prompt attention and feedback
18 September 2023
Lots of communication until the point my car was ready then I wasn't notified. Was also given the paperwork of a different customer and I didn't realise until I'd got home.
17 September 2023
Good service and communication all round.
17 September 2023
The service as recommended was carried out as priced with suggestions regarding tyre wear which I expected
17 September 2023
Phone calls not returned.
16 September 2023
Not value for money
16 September 2023
Everything went as planned.
15 September 2023
Very helpful
14 September 2023
Good advise and care
14 September 2023
It was done well
13 September 2023
Very poor communication skills on the service side
11 September 2023
overall no issues with service and the timed slot was around the 2hrs suggested
11 September 2023
Completely Satisfied
11 September 2023
Excellent customer service
11 September 2023
Efficient booking and dropoff, friendly staff, and I particularly like the video that they send of the check underneath the car.
10 September 2023
You didn't replace my battery on key after putting a label on it to do so.
10 September 2023
very good
09 September 2023
Good information although disagreed about leak in coolant
07 September 2023
Quality service by a quality team
07 September 2023
I was very pleased with the work carried out on my vehicle.
07 September 2023
Did not receive a call to say my car was ready to be picked up. I had to make that call at 4.45pm and when I reached centre it was closed at 5.30 pm, but a kind service agent realising my plight stayed behind and got my keys for me.
07 September 2023
I get good information update about my vehicle
06 September 2023
Used the dealership over decades and bought multiple cars from them. We choose them for all servicing purposes.
06 September 2023
Very pleasurable experience...
05 September 2023
Having to wait all day for car return was awkward, spent all day walking about goasgow waiting on completion time
05 September 2023
Work was carried out perfectly
05 September 2023
Reception staff were excellent
05 September 2023
Craig Duncanson and all the staff have been very helpful and always accommodate any query I have
05 September 2023
IThe service staff are good to deal with. Gerry the collection driver is a star. Work done on the car seems fine and i've never felt anyone trying to push me into unnecessary work. In the last visit however car was returned with a puncture.
03 September 2023
Very bad
03 September 2023
Good... had a video update and ongoing telephone updates on progress
02 September 2023
Service agent was friendly and very well informed.
02 September 2023
Excellent service from initial booking, adding work to the job later on and dealing with a query on an advisory through to the completion of the work with advice given regarding the query. I was very satisfied.
01 September 2023
Carried out and organised perfectly!
31 August 2023
Nice people but interactions sound scripted and lost the personal touch. Feels like Arnold Clark and not in a good way.
31 August 2023
The job was done and my car washed and hoovered. The work took less time than I expected and I had a comfortable environment in which to wait. Free WiFi and coffee also helps.
31 August 2023
The staff and service at Douglas park was good.
31 August 2023
Kieran and Jack in particular make a fantastic team.
31 August 2023
Car picked up on time and delivered back to house no problems thank you
31 August 2023
Good service
31 August 2023
Great communication
31 August 2023
The service from booking to drop off then collecting the car was very straightforward and efficient.
22 November 2023
Good enough experience, had a couple of minor issues which were dealt with