OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
252 ratings and 103 comments received in the last 90 days.
03 July 2024
The whole purchase and ordering process was seamless and efficient. The dealership sales and finance personnel at Douglas Park BMW Glasgow were excellent - helpful and very professional throughout the entire sale and handover .
03 July 2024
No issues
02 July 2024
As above comment. Only slight issue was problems with the computer system being slow and IT had to deal with problem. Fully understand that this can happen, but was frustrating for both myself and the team at BMW
02 July 2024
From the first second, I walked into the dealership till I drove away, I felt like a valued customer.
26 June 2024
Faultless from start to finish and went so smoothly and car given to us in ultra fast time.
21 June 2024
Pleasant atmosphere and was not put under any pressure at any point.
18 June 2024
great service
17 June 2024
Overall, fully satisfied but a small line of adhesive was left on the edge of the drivers door (full length) which my detailer had to safely take off. A minor thing, in the overall picture, but worthy of note.
10 June 2024
Very quick turn around and on time.
21 July 2024
Kept informed about progress of car throughout time in workshop
21 July 2024
Staff helpful and polite
21 July 2024
Went above and beyond to help me. Have confidence in the job.
21 July 2024
All the staff are welcoming and helpful
20 July 2024
Kept updated and informed
17 July 2024
car went in for warranty repair got it sorted done a health check on car all good
16 July 2024
Liam was fantastic. He went above beyond to provide a superb service. First time dealing with Liam as a customer service representative and not disappointed.
15 July 2024
Booking in simple. Work completed quickly. I was kept informed of progress so I could plan my day.
15 July 2024
Staff attitude and communication
14 July 2024
All ran smooth and liked the little video that was sent
03 July 2024
Apart from a humorous incident looking for the tow bar switch with Dylan and others the service by Colin Little initially and Dylan Prendergast laterally was excellent.