OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
260 ratings and 132 comments received in the last 90 days.
12 April 2025
Extremely satifised with the service I received. This was not my first time dealing with Douglas Park and likely won't be my last.
03 April 2025
Ewen, Colin and David were very helpful throughout process. Time between reserving car online and picking up was 2 days (Sat-Mon) which was incredible. Super easy.
02 April 2025
Connor very helpful Car ready on time Excellent time spent at handover Contact made the next day to check all was ok
02 April 2025
The whole process from start to finish was handled expertly by Mr Cameron McFarlane throughout. No sales pressure and the sense that he understood my needs and was willing to get a deal done without being over pushy. A consumate professional.
01 April 2025
Everyone in the show room was very accommodating, Craig made sure to keep me updated with when the car was going to be ready and what the next steps were, the finance was sorted very quickly too, it was all a smooth process
31 March 2025
Nothing to complain about - very smooth and enjoyable experience
27 March 2025
Couldn't ask for much better from Graeme when purchasing our new car. Service was excellent as was our interaction. Graeme has now sold us a few cars and we look for him when in the showroom.
26 March 2025
Satisfied. Good communication and every effort made to get the car ready for pick up ASAP.
23 March 2025
Excellent service from Moir Fairley - from start to finish
23 April 2025
Professional
23 April 2025
I was contacted in plenty of time to arrange the service which was due. I brought the appointment forward and staff were very accommodating.
23 April 2025
Always treated with courtesy and efficiency
22 April 2025
Prompt service. MOT finished early and no delays
19 April 2025
Happy customer
19 April 2025
Great customer service, friendly and enthusiastic
18 April 2025
Great customer service from start to finish. Great communication too, the video, the texts all kept me upto date.
16 April 2025
Liam was very pleasant on the phone and was communicating well throughout the day. Job done and happy with everything.
16 April 2025
Really quick professional service that kept me fully informed
14 April 2025
As above
15 April 2025
Kept up to date during build process and were always available when needed. Quality customer service and made the delivery a very enjoyable experience