About Your Local BMW Retailer | Douglas Park Glasgow

0141 333 0088

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

191 ratings and 121 comments received in the last 90 days.

26 August 2025

Went snoothly

18 August 2025

Very good service

18 August 2025

Very thorough and professional

18 August 2025

Excellent customer service and communication

06 August 2025

Everything was fully explained

03 August 2025

As above

01 August 2025

Graeme was excellent throughout the process- he absolutely understood our requirements and provided great insights to the new 'product'. I felt Graeme worked with us to get to a mutually beneficial agreement

30 July 2025

Excellent attention to detail. Organised.

17 July 2025

Both assisted in the handover. Ewan was fantastic in showing us the features and explaining everything. He took time to make sure we felt confident and comfortable before driving away. Cameron was there to answer any queries. Both assisted greatly.

04 July 2025

Colin, the sales advisor was extremely patient and courteous. He listened to my requirements, source the car and explained all the new electronic gadgetry clearly and concisely

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03 July 2025

We got messed about a lot with this purchase. This is the 2nd purchase from this retailer , the vehicle had surface scratches. Which were buffed out whilst sitting out the finance.

21 June 2025

It is always a pleasure to buy a BMW. The quality is excellent.

18 June 2025

All good bar 1 small issue. I think my tyres were over inflated and I had reduce the psi in each after had left the garage, was affecting the drive. Checked BMW website for recommended pressure and was surprised my car made it past the safety check.

17 June 2025

Dylan was thorough in the process of concluding all the necessary paperwork, service plan and in car advice, setting up both our profiles on MY BMW. He sought the assistance of a qualified member of the team regarding Gap Insurance.

04 June 2025

Very efficient service and attention to detail.

24 August 2025

Helpful and efficient

23 August 2025

Would be 5 but service light is still showing on app so need to contact customer service again

23 August 2025

Fast and efficient, was even cheaper than quoted due to them applying a discount

22 August 2025

Took the car in the previous afternoon, got it back late afternoon, serviced and washed. Potential problems advised

22 August 2025

Kept me updated at all times

22 August 2025

Same as previous answer

20 August 2025

Easy to organise and check in and everything was carried out efficiently

20 August 2025

Once again. Douglas Park BMW have always given me first class service.

20 August 2025

All work was carried out as arranged and I received car back at allotted time.

18 August 2025

Friendly and efficient service. I go to this service centre rather than one that is just a few minutes away from my home because I know that I won't be charged additional fees without reason.

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18 August 2025

Job was completed in the time. Courtesy car was much appreciated.

18 August 2025

Job done on time

17 August 2025

Staff were all lovely, offered tea, coffee or water

16 August 2025

As above excellent, prompt and polite service.

15 August 2025

Staff is very helpful, polite and professional.

15 August 2025

Very thorough and love the video walk through

12 August 2025

Happy with the overall service and ease of booking

12 August 2025

30 mins wait to collect it was a Friday tho. Did receive a free reusable cup for the experience

12 August 2025

Can't praise enough. Easy, timeous, pleasant, professional from engineer video on

11 August 2025

I had a minor issue with the dealership which was resolved quickly and to our mutual satisfaction

11 August 2025

Car was ready at a time suitable to me and I received updated phone call

10 August 2025

Very good staff service ,There is a staff member and a manager. I have known him for 5 years. I have been serving in this company.

10 August 2025

Staff went extra mile to provide excellent service. Staff member fully explained work carried out

09 August 2025

Good service

09 August 2025

Work carried out when said and advisor was great at keeping me in the picture

08 August 2025

Service estimate 1 - 1.5 hours ended up being nearly 2.5 hours. Car sat for 30 mins outside, unlocked, after service while waiting for paperwork. 30 mins to pass paperwork from workshop to reception. Video provided shows tyre at 5.98mm - reported 5.0

07 August 2025

I got my car back earlier than I was expecting

07 August 2025

Was very quick and done all the work that needed done perfectly

04 August 2025

Absolutely no issues and delighted with the curtesy car wash and vacuum.

04 August 2025

Got more than expected

02 August 2025

Good service provided so happy customer

02 August 2025

Car was inspected for wear as well as checking rattle. Video was very clear making it obvious I needed new rear discs and brake pads.

01 August 2025

They collect and return my car, courteously and efficiently; I was given an estimate of cost; and the work was completed timeously!

01 August 2025

same as above

31 July 2025

As above

30 July 2025

All work was explained and costed before being carried out. And again on completion

29 July 2025

My car has not had the service as yet . I was invited for a car recall .

28 July 2025

Work carried out as required and car was also washed.

28 July 2025

Good efficient service.

27 July 2025

Fantastic customer support and service. DP go above and beyond to help resolve any query or request that I make

26 July 2025

I booked my car in for a service only, given it had been subject to an MOT test 8 months previously. Unbeknownst to me, it was then MOT'd again and I was not contacted about this. Staff at Douglas Park kindly refunded me the cost of this test.

26 July 2025

As above.

25 July 2025

As above, the service from the two female colleagues at check-in and uplift of my vehicle was perfect

24 July 2025

Friendly, explained everything clearly and good communication.

22 July 2025

Service is quite good

21 July 2025

Issue was resolved much quicker than expected

21 July 2025

Excellent customer care thank you

21 July 2025

The service was really good.

20 July 2025

Video sent to me of vehicle health check. Somebody walked me out to the car after the service in the pouring rain. Amazing going the extra mile.

19 July 2025

You customer service man Ross was brilliant. Sorted every out, telephoned to keep me up to date.

19 July 2025

All topics are adressed and explained before the service/repair such that there are never any subsequent surprises

19 July 2025

They sorted problems quickly

16 July 2025

I was kept updated throughout

14 July 2025

Great customer care.

13 July 2025

Poor service, poor communication

12 July 2025

This is my second car from DP and overall, I am satisfied. I will likely get my third car from there when the time comes.

12 July 2025

Fast and efficient service and kept informed. Very pleasant and helpful staff.

09 July 2025

Service is carried out to the expected standard for a bmw centre

09 July 2025

Again excellent service

07 July 2025

Got assistance with booking / checking in. Job done within the time agreed.

07 July 2025

Kept informed of service status and any issues requiring attention.

06 July 2025

Because simply put it was A Very Good Service

06 July 2025

Easy access, quick and efficient

05 July 2025

Staff were friendly and professional

04 July 2025

01 July 2025

I was given the car back with my back seats down and boot covers taken off and placed on top of the pushed down seats. The car had not been valeted as requested when I checked it online. The car had no fuel I barely made it to a fuel station.

01 July 2025

Problem resolved, so very satisfied.

01 July 2025

They handled the service well overall. Pick up and drop off made my life much easier, please keep this service. Happy to book well in advance to access.

01 July 2025

Courteous and professional. Every member of staff had time and patience to deal with me.

01 July 2025

Everything was great. The only thing was that I got a lot of messages reminding me of my appointment but maybe this is necessary for some people.

28 June 2025

Dreadful. Taking the car in was ok, staff didn't seem very happy at their work. Courtesy car was a 2 series and a very basic model. Service seemed to be fine with no issues.

26 June 2025

Efficient service and everything handled as expected.

26 June 2025

I think it's an efficient service.

26 June 2025

I was satisfied with almost everything. The team made efforts to repair despite a fully booked calendar. I'm certain this creates stress for technicians, but the will they, won't they repair? caused anxiety as an alternate vehicle was unavailable

23 June 2025

Replaced two tyres and didn't return my alloy security key. Was told someone would call me back about it and didn't, I had to chase. When I did I was told that they would have to look into it. Not great service, could just replace.

22 June 2025

I was very happy with the work.

22 June 2025

It was great from beginning to almost end where I had to do an online parent who which I wasn't comfortable to do

21 June 2025

I am being told there is nothing wrong with my car despite having a battery warning alert on my app. The staff are pleasant.

21 June 2025

Did exactly what we had agreed

21 June 2025

Courteous and professional as always

19 June 2025

Kept in touch by phone , arranged pick up and drop off with my car

18 June 2025

Very polite, good regular communication throughout process, accommodating with drop off/pick up, and unanticipated findings. Needed a new locking nut which arrived a few weeks later. Got it on a Saturday am and the guys in the parts dept were fab

18 June 2025

Clean , well equipped waiting area, lovely coffee , nice staff very helpful

18 June 2025

Speedy service, updated regularly and driven to reduce my bill

17 June 2025

Salesperson was excellent but the work carried hasn't changed anything about the car.. air conditioning still doesn't work so it's the heating

17 June 2025

All work done and the garage kept in touch during the repair.

17 June 2025

Just a fast quick easy polite professional service

17 June 2025

The handover of the car with Dylan was good but there was some confusion at reception re the billing as I had taken out a plan which covered the brake fluid change

15 June 2025

I have alway found it to be very good. My only criticism would be I seem unable to book a specific time slot for a service or MOT and to leave my vehicle all day makes for a very very long when you are not working

14 June 2025

Efficiency and helpful

14 June 2025

As for question 1

11 June 2025

Courteous and professional

11 June 2025

Following long wait the customer care team didn't give a straight answer.

11 June 2025

Comfortable environment, coffee on tap and cold drinks available for customers who wait for services to completed.

10 June 2025

Excellent service in tricky technical area and impressed that everyone involved wanted to help and find a solution.

10 June 2025

Experience by Douglas Park & BMW group has been disgraceful. I was forgot about for 6 weeks, with no updates. My vehicle was off the road for 3 months waiting for a part, then the first day I got my car back it was dirty and the same fault reappeared

09 June 2025

The service experience is very good the one thing I would say is that we miss the transport service taking customers down to the city this was helpful especially for older people.

09 June 2025

Very happy with service

09 June 2025

The technical team are great and always do a quality job.

07 June 2025

Staff were very attentive and helpful

07 June 2025

I left my car at 9.15am For what I was led to believe was a service. I was contacted just before 5pm. Just to be told that they had done an oil change and I would have to book an other appointment for the service. Most disappointed.

04 June 2025

On time, so smooth

04 June 2025

Helpful staff

04 June 2025

Very satisfied,no issues, I was dealt with a chap I believe was liam,apologies if I have got the wrong name, im sure you can check your records, an absolute asset to BMW

03 June 2025

Bumper was chipped. Reported immediately upon collecting the car. Was told painter has left so come another day for touch up. No contact since.

03 June 2025

Quick process and kept updated as soon as car was ready

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